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career objective
results-driven property manager eager to contribute outstanding customer service, operational management, and project coordination skills toward supporting the employer in optimizing financial performance
profile
ø offer more than five years of progressive residential and commercial property management experience, with expertise in cultivating a service-oriented environment vital to maximizing tenant satisfaction and retention
ø execute financial administrative functions including budget preparation and enforcement, craft project proposals and obtain approvals, manage vendor contracts and relations, secure timely collections, establish cost controls, and generate financial reports
ø oversee preventive, general, emergency maintenance operations; conduct regular walk-throughs and complete checklists to ensure compliance with safety regulations, building codes, and corporate standards
ø steer major remodeling and renovation projects; research, contract, and supervise construction and repair specialists
ø pioneer marketing initiatives to sustainably increase occupancy rates and achieve quality tenant mix
ø facilitate internal and external communications; serve as liaison for tenants, holding company, and local authorities as necessary
ø dynamic communication, presentation, negotiation, and relationship management skills
ø sharp technical proficiencies including dealmaker, licensemaker, digital documents, yardi voyager, realuim, micromain, and ms office (word, excel, powerpoint, access, outlook)
~ key achievements ~
grew average occupancy rate for core real estate management group from 89% to 96% and cut rent delinquency by 24%
actively supported business development efforts at general growth properties and substantially improved tenant quality
boosted occupancy and tenant retention rate from 89% to 98% and reduced annual capstone operating costs by 10% by renegotiating service contracts and hiring new vendors
named to top 20 leaders under 30 nationwide by the journal of property management (2009)
professional experience
regional property manager, core real estate management group, insert location (of office) 2008 c present
- successfully direct all aspects of operations for 10 distinct properties with 3,400 residential multi-family rental units; prepare and administer annual budgets to drive corporate profitability and maintain integrity of physical assets
- recruit, hire, train, and lead more than 70 on-site employees; perform human resources duties including conducting performance reviews and enforcing disciplinary actions
- plan and oversee property renovations and major capital improvements; negotiate vendor contracts, manage subcontractor relations, and actively steer project execution
associate general manager, general growth properties, insert location (of office) 2006 c 2008
- expertly managed 750,000 sf shopping center c coordinated property maintenance, housekeeping, construction projects, and all other contracted services
- accurately generated income and expense forecasts, developed annual budgets, collected rents and recovery charges, approved expenditures, and oversaw funds allocation and disbursement; conducted regular audits to ensure procedural compliance
- played an integral role in property leasing operations; attracted and maintained a quality mix of regular, specialty, and temporary retail merchants
property manager, capstone management, greensboro, nc 2004 c 2006
- effectively oversaw 350 apartment units and directed all property-related operations for community
- provided managerial guidance to five team members responsible for day-to-day property administration
education
bachelor of arts/science in insert major, elon university, elon, nc insert year
~ credentials & professional affiliations~
certified property manager (crm), institute of real estate management (irem) insert year
accredited residential manager (arm), irem insert year
president (2009 c 2010)/program chair (2005 c 2008)/ member (2004 c present), irem chapter 56, greensboro, nc
licensed real estate broker, north carolina real estate commission insert year
date
hiring agent name
title
company name
address
city/state/zip code
dear__________________:
i am currently seeking a challenging career opportunity in a property management capacity and am submitting my resume for your review. in advance, thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include numerous years of progressive experience in property and maintenance operations, with expertise in facilitating communications, financial administration, remodeling projects, and administrative functions. i excel at ensuring customer satisfaction and retention, and am adept at efficiently developing and implementing solutions for a diverse range of situations. my excellent organizational skills have consistently proven instrumental in my ability to lead major projects as well as handle daily duties and manage top-performing support teams. to complement this background, i hold a bachelor s degree as well as certified property manager and accredited residential manager designations and a north carolina real estate license.
as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.
sincerely,
emily goodman
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