Highly Skilled IT Professional with extensive PC and Technical Support Experience seeking to integrate educational background and professional experience into a Technician position with a progressive organization.  Superior knowledge of network infrastructure, business system applications and hardware/software support requirements.  Ability to drive IT management initiatives to maximize performance and serve the needs of end-users.  Thrive in a fast paced, high volume environment and provide superior customer service to both internal and external clients.

 

Professional Qualifications

 

   Dell Optiplex and Dimension Desktop computers GX150,170L,GX240,GX270,GX280,GX520,GX740,GX755,and GX760

   Dell latitude notebooks including removing and replacing notebook motherboards, LCD screens and keyboards.

   Dell network printers, HP DeskJet and LaserJet network printers - install maintenance kits

   Troubleshooting , installing and configuring on a network, Windows XP Pro, Windows Vista.

   Proficient in Windows 7, MS Office 2003, 2007.

   Installing and configuring Microsoft Outlook /IMAP,POP, and Exchange servers.

 

Core Competencies

 

Meet Deadlines & Exceed Expectations

Quick to Foster Confidence/Gain Trust

Infrastructure Planning

Hardware/Software Installation

Maintain Current Industry Knowledge

Excellent Communication Skills

Detail Oriented and Organized

Networking and Computer Systems

Troubleshooting and Diagnostics

Installations and Upgrades

 

Professional History

 

Blinn College, Bryan, XXXXXX (2002 to Present) - Computer Technician

   Provide superior troubleshooting, maintenance and repair for all hardware, desktops, PC s, LCD projectors, printers and peripherals in classrooms, laboratories, and faculty offices.

   Perform comprehensive installation of computers systems and back-ups, configure new staff profiles and email clients.

   Order and maintain all computers and related inventory; Dell warranty parts direct certified.

   Utilize remote installation services (RIS) to image systems, uses System Management Server (SMS) and VPN to access computers to provide remote troubleshooting.

   Perform all adds, moves and changes; remove computers from domains, change computer network names, reset user passwords, and utilize active directory to remove users from organizational units.

   Successfully oversee the installation of 150 new Dell GX 760 s and laptops to maximize productive and introduce the latest technology to the campus.

 

United States Air Force (1981 to 2002) - Crew Chief

   Provided mechanical repair services to USAF aircraft, and performed post-flight, preflight, thru-flight inspections to ensure safety and functionality of all onboard systems.

   Utilized technical data to diagnose and resolve maintenance problems; interpreted maintenance procedures, troubleshot aircraft structures, systems and components.

   Conducted extensive testing to ensure functionality of aircraft systems; inspected structures, determined corrective actions and maintained inventory and equipment.

   Provided maintenance support; coordinated maintenance plans to meet operational commitments, and assisted in the  launching and recovering aircraft.

           

 

 

<Date>

 

<Hiring Contact Name>

< Title>

<Company Name>

<Address>

<City, ST Zip>

 

Dear Mr./Ms. ____:

 

I have enjoyed much success in my career as Computer Technician, and am ready to take on new responsibilities and challenges.  Please accept this letter and resume as application for the position of <position here> with <company here>.  After reading the job description on <site here>, I am convinced that my experience and skill set is a perfect match. 

 

I am seeking a handle a high-volume, fast paced work environment and can troubleshoot nearly any technical issues that arises.  I am a loyal, hard-working and dedicated professional with a track record of leading process improvement initiatives that result in a higher level of reliability and customer satisfaction.

 

My ability to solve complicated technical issues and handle any urgent situation is a reflection of my diverse attributes.  The technical expertise I have to offer, along with the ability to support network integration, installation and upgrade projects initiatives seems to fit the qualities that you are seeking in a candidate for the position of <position here>.

 

The accompanying resume can give you an overview of my potential for making a worthwhile contribution to <firm or company name>.  As a proven leader, I believe it would be mutually beneficial for us to meet.  I will call next week to inquire about the possibility of meeting to discuss your organization s goals and how I can help you meet them. 

 

Thank you for your time and consideration.