Yyyyyy x. yyyyyy                                        0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                                                      abc@xyz.com

 

Career Objective                                                                                            

Results-driven Operations Manager eager to contribute talents toward supporting a progressive organization in optimizing operational and financial performance

 

Profile                                                                                                              

Ø  Offer extensive experience in operations management, with comprehensive sales, client servicing and technical background.

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

Ø  Proactive leader who successfully recruits, trains/develops, mentors and leads top-performing teams committed to providing superior service.

Ø  Proven value and dedication as a team member, as demonstrated by longevity and progression throughout career.

Ø  Dynamic communication, presentation, relationship building and problem-solving abilities.

Ø  Excel at interacting with broad populations including senior management, sales and customer service staff as well as clients and external contractors.

Ø  Exceptional technical knowledge and experience in Windows, Microsoft Excel, Word and Navision.

 

Key Achievements                                                                                            

Ø  Reduced the workforce in the Customer Service Dept. by 20% to reduce costs and maximize efficiency.

Ø  Revamped entire customer service department to increase productivity and create a team environment.

Ø  Oversaw all aspects of internal operations including customer service, as well as external warehouse operations including inventory control, demonstrating exceptional multitasking and organizational abilities in achieving operational goals and timelines.

Ø  Successfully prospected suppliers of special materials for cost effective purchasing and outsourcing.

Ø  Relied upon to directly manage Consignment Stock of all major customers.

Ø  Applied exceptional communication talents toward negotiating new leasing contracts on all office copier equipment, effectively reducing costs by approximately 10%.

Ø  Innovatively established key goals to increase employee morale and target company reduction in return of goods and minimizing errors.

 

Professional Experience                                                                               

Uneeda Enterprizes Inc.                                                                                                 1992-Present

External Operations Manager (1998- Present)

Customer Service Manager (1993-1998)

Customer Service Representative (1992-1993)

 

Career Highlights

 

  Contribute dynamic leadership skills in managing, motivating and mentoring top-performing teams to optimize productivity, efficiency and quality of service.

  Spearhead diverse administrative activities ranging from staffing, training and performance evaluation to workflow planning and policies/systems development and implementation to streamline production and shipping.

  Proactively build and establish key relationships and liaise effectively with senior management, sales representatives, warehouse and plant supervisors, customers and the company president.

  Conduct comprehensive review and analysis of customers needs and recommend solutions for their specific applications.

  Apply industry expertise and strong communication skills toward acting as first point of contact in promptly responding to customer inquiries and resolving problems.

  Accurately close each month s sales and inventory locally and through external warehouses.

 

Education & Professional Training                                                            

Bachelor of Science in Business Administration, with Concentration in Finance - Ramapo College of New Jersey, 1992

Fred Pryor Business Seminars

 

 

 

Yyyyyy x. yyyyyy                                        0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                                                      abc@xyz.com

 

 

 

 

 

 

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

From leading high performance teams and facilitating superior client servicing to streamlining operations and executing proactive processes/procedures, I have continually excelled in maximizing performance as a dynamic leader.  I excel in identifying and resolving inefficiencies, introducing technology solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results.  As illustrated by my career background, I have continually advanced in operations management, assuming increasing levels of responsibility.  To complement my experience, I offer a Bachelor of Science in Business Administration, with Concentration in Finance.

 

As a member of your staff, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

 

Yyyyyy x. yyyyyy