yyyyyy x. yyyyyy

xxx-xxx-xxxx 0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com

yyyyyy x. yyyyyy

results-driven, motivated technical trainer/leader eager to contribute dynamic management, team-building and interpersonal relation skills toward actively supporting a progressive organization in optimizing operational performance as a key staff member.

 

profile

ø  offer approximately 5 years experience in applying technical knowledge toward optimizing client/agency performance and meeting/exceeding yyyyyy x. yyyyyys. 

ø  comprehensive background orchestrating the design, development, and deployment of training strategies within diverse business platforms.

ø  effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

ø  proactive leader who successfully trains, develops, mentors and leads top-performing teams and creates a collaborative environment conducive to achieving high levels of retention and satisfaction.

ø  exceptional ability to research and evaluate industry trends and use findings toward designing and executing innovative training strategies.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management, staff, clients and external contractors.

ø  proven ability to promptly identify and eliminate discrepancies with existing processes and implementation of customized solutions. 

 

recent career achievements

ø  achieved excellent reviews from many of management info technology s largest accounts for exceptional onsite deployment of software/training.

ø  proficiently prepared, analyzed and consulted on agency program information report, an annual federal reporting tool, with a proven record for process improvement.

ø  introduced/implemented targeted strategies to increase operational productivity and streamline workflow.

 

professional experience

management info technology                                                                                         2005-present

training specialist                       

 

  contribute dynamic communication and detail orientation skills in conducting training to achieve both agency and content area specific goals, with strong focus on streamlining workflow and ensuring strict compliance with nation performance standards.

  conduct comprehensive review and analysis of projects by creating reports and tracking systems to ensure successful monitoring and completion.

  relied upon to as a nationwide reference for escalating issues in pc and customer service environments, due to extensive industry knowledge and expertise.

  apply sharp business acumen toward defining and implementing policies to boost overall operational performance; developed new internal processes for evaluating and enhancing trainings.

 

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darril a. george, jr.                                                                                                                              page 2 of 2

 

 

pressley ridge                                                                                                                  2002-2005
intake / training instructor              

 

  trained, evaluated and motivated new employees through an intensive 6-month introduction to company treatment modalities and standards, playing an instrumental role in the development of top performing team members.

  exhibited solid leadership qualities in managing a 10-member team of treatment care workers, with strong focus on optimizing productivity, efficiency and performance.

  effectively planned and coordinated workflow, conducted weekly supervision of front line staff and delegated assignments to maximize utilization of human capital and operational resources.

  compiled monthly reports of staff performance to identify key areas of improvements and implement targeted plans to boost performance.

 

girls inc.                                                                                                                            2000-2002

program director

                             

  contributed strong analytical and problem solving skills in conducting quantitative and qualitative analysis of outcome data; prepared detailed evaluation reports for company management as well as external audiences.

  innovatively initiated and developed engaging programs for both children and adults served in center-based programs.

  directly oversaw, evaluated and supported a team of 8+ full-time and part-time employees; coordinated schedules to maximize use of human resources while controlling labor costs and meeting company needs.

  ensured staff members are properly educated on all facets and phases of company training programs, policies and procedures.

education

masters in human services (in progress) - lincoln university, 2005-present

education - delaware state university, 1997-2001

 

technical skills

sql, adobe, (x)html, and photoshop