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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
telephone: (xxx-xxx-xxxx
abc@xyz.com
objective
seeking opportunity in the insurance industry where 8+ years of experience, proven versatility, and strong analytical talents will make a positive and immediate impact to a progressive organization seeking a proactive team member.
profile
proficiency in strategy development, sales and marketing, service and operations leadership, and business management/administration.
highly persuasive with an exceptional blend of talents in relationship building and contract negotiations.
excel in interpreting highly complex insurance contracts and policy provisions.
exemplary organizational, prioritization and time management skills; consistently achieve critical deadlines while maintaining high quality standards.
proven interpersonal, analytical, communication, customer relations, and administrative/accounting skills.
methodical and focused problem solver with a track record of executing innovative and strategic solutions to meet defined business goals and needs.
reputation for integrity, professionalism, solid judgment, and well-honed decision-making abilities.
extensive experience in staff leadership including coaching, mentoring, training, and supervision.
related education & licensure
general lines agent's course, central insurance school, graduated 2001
220 property and casualty insurance license, state of florida
professional experience
progressive insurance, riverview florida, 2000 to 2008
processor ii (2003 to 2008)
direct sales agent (2000 to 2003)
expeditiously processed changes to customer polices, exhibiting excellent multi-tasking skills.
applied dynamic problem solving expertise and sharp attention to accuracy toward manually calculating premium changes via excel, identifying and correcting policy errors, and troubleshooting billing issues.
handpicked as audit team back-up based on excellent product/industry knowledge and demonstrated commitment to quality; coached, mentored and audited efforts of newly-trained personnel to consistently ensure legal compliance.
functioned as resource backup for both new and tenured processors requiring problem solving assistance.
in initial sales role, provided quotes and facilitated sales for auto, motorcycle, boat, and rv insurance.
ranked as top producer on several occasions and presented with awards for outstanding sales performance and quality.
exercised significant critical thinking abilities to assess clients needs, determine and recommend optimum policy, and complete sales process with a dedication to 100% customer satisfaction.
assigned to coach and develop new hires by conducting training classes and one-on-one mentoring.
earlier experience includes:
truck driver, seminole transportation specialists, thonotosassa; cast‑crete, tampa, florida, 1998 to 2000
front end manager, bed, bath & beyond, tampa, florida, 1995 to 1998
owner, gulfcoast commercial funding; american fair credit, tampa, florida, 1994 to 1995
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