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yyyyyy x. yyyyyy              

         

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

 

 

Career Objective

 

Client-focused Customer Service Professional specializing in Technical Support eager to contribute results-oriented background to the success of a progressive company

yyyyyy x. yyyyyy

 

Profile of Qualifications

 

Ø  Excel at customer relations, quickly processing and researching business client needs and sufficiently resolving all requests and problems in a timely fashion

Ø  Expertise in planning, coordinating and managing workflow/projects to efficiently and consistently meet deadlines and operational goals in a timely and accurate manner

Ø  Overachieving employee, earning numerous customer and management commendations and honors, including perfect attendance award; Thrive at learning new challenges

Ø  Offer strong technical skills and ability to accurately function in variety of systems/formats

Ø  Dynamic communicator highly effective in operating and collaborating across multiple departments; Proven leader who performs in highest of professional standards

yyyyyy x. yyyyyy

 

Professional Experience

 

The New AT&T Southeast/Bellsouth, Atlanta, GA                                                            1992-2008

Service Specialist (Southeast USA), 2006-2008

 

  Consistently implemented complete support of AT&T Internet services for new business customers, including connections, disconnects and service changes

  Accurately managed workload in timely manner through various systems/departments

  Demonstrated effective communication with customers, sales teams and other peers regarding Internet services being implemented

  Displayed organizational and multi-tasking strengths in a variety of duties, including time interval assignments, due date negotiations, order documentation and equipment procurement, activation of customer billing and BMF Circuit/Digital Loop Carrier duties

  Showed leadership in coordinating implementation meetings, ensuring installation dates were met; Responsible for routine escalations, resolving service-oriented problems.

  Achieved great proficiency and knowledge of multiple internal processes, technologies and industry trends

 

 

 

      

Lines Translation Specialist, 1999-2006

 

  Determined provisioning line translation to various switch types, ensuring customers received optimal dial tones and features

  Produced proper sequencing of customer requests through skillful analysis, constantly delivering on customer commitments and high-level customer satisfaction

  Consistently hit tight deadlines with high-degree of accuracy in controlled environment

  Successfully negotiated and escalated commitment time with other departments

  Actively collaborated with cross-functional teams to ensure optimal delivery of service in provisioning large cuts, originating equipment changes and driving related services

  Effectively identified, investigated and resolved service order errors and switch rejects, utilizing the proper departments for necessary document correction resolution

 

Operator, 1992-1999

 

  Recognized for courteous, efficient, and accurate customer service skills

  Helped place person-to-person calls and execute other services in pleasant, first-class fashion

  Assisted customers in locating requested business/residential telephone numbers and/or addresses by quickly cross-referencing database directory records

yyyyyy x. yyyyyy

 

Technical Proficiencies

 

Bellsouth Systems/Software Applications C WAFA; BOCRIS; SOCS

 

Microsoft C Word; Excel; PowerPoint; Windows XP; Windows Vista

 

Internet Point-of-Sale-System; REMEDY; OPIE

 

yyyyyy x. yyyyyy

 

Community Involvement

 

Department of Family and Children Service

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

yyyyyy x. yyyyyy                        

 

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

 

 

Date

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging growth opportunity with a dynamic company and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

As demonstrated in the accompanying resume, I offer extensive Customer Service experience and a history in exceeding company goals and expectations. I am now eager to apply this results-oriented background toward delivering immediate results for your company while building a progressive, long-term career of mutual benefit.

 

As an employee, you will find me to be effective at proficiently executing technical-oriented client requests in a timely fashion, and someone who functions in the highest of professional standards. I also offer dynamic communications skills and the ability to thrive in either independent settings or collaborative team-oriented environments.

 

I am confident I will be a valuable asset to your operations, and look forward to interviewing with you in the near future.

 

Sincerely,

 

Marion Chapman

 

 

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