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Career Objective
Client-focused Customer Service Professional specializing in Technical Support eager to contribute results-oriented background to the success of a progressive company
yyyyyy x. yyyyyy
Profile of Qualifications
Ø Excel at customer relations, quickly processing and researching business client needs and sufficiently resolving all requests and problems in a timely fashion
Ø Expertise in planning, coordinating and managing workflow/projects to efficiently and consistently meet deadlines and operational goals in a timely and accurate manner
Ø Overachieving employee, earning numerous customer and management commendations and honors, including perfect attendance award; Thrive at learning new challenges
Ø Offer strong technical skills and ability to accurately function in variety of systems/formats
Ø Dynamic communicator highly effective in operating and collaborating across multiple departments; Proven leader who performs in highest of professional standards
yyyyyy x. yyyyyy
Professional Experience
The New AT&T Southeast/Bellsouth, Atlanta, GA 1992-2008
Service Specialist (Southeast USA), 2006-2008
Consistently implemented complete support of AT&T Internet services for new business customers, including connections, disconnects and service changes
Accurately managed workload in timely manner through various systems/departments
Demonstrated effective communication with customers, sales teams and other peers regarding Internet services being implemented
Displayed organizational and multi-tasking strengths in a variety of duties, including time interval assignments, due date negotiations, order documentation and equipment procurement, activation of customer billing and BMF Circuit/Digital Loop Carrier duties
Showed leadership in coordinating implementation meetings, ensuring installation dates were met; Responsible for routine escalations, resolving service-oriented problems.
Achieved great proficiency and knowledge of multiple internal processes, technologies and industry trends
Lines Translation Specialist, 1999-2006
Determined provisioning line translation to various switch types, ensuring customers received optimal dial tones and features
Produced proper sequencing of customer requests through skillful analysis, constantly delivering on customer commitments and high-level customer satisfaction
Consistently hit tight deadlines with high-degree of accuracy in controlled environment
Successfully negotiated and escalated commitment time with other departments
Actively collaborated with cross-functional teams to ensure optimal delivery of service in provisioning large cuts, originating equipment changes and driving related services
Effectively identified, investigated and resolved service order errors and switch rejects, utilizing the proper departments for necessary document correction resolution
Operator, 1992-1999
Recognized for courteous, efficient, and accurate customer service skills
Helped place person-to-person calls and execute other services in pleasant, first-class fashion
Assisted customers in locating requested business/residential telephone numbers and/or addresses by quickly cross-referencing database directory records
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Technical Proficiencies
Bellsouth Systems/Software Applications C WAFA; BOCRIS; SOCS
Microsoft C Word; Excel; PowerPoint; Windows XP; Windows Vista
Internet Point-of-Sale-System; REMEDY; OPIE
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Community Involvement
Department of Family and Children Service
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently seeking a challenging growth opportunity with a dynamic company and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, I offer extensive Customer Service experience and a history in exceeding company goals and expectations. I am now eager to apply this results-oriented background toward delivering immediate results for your company while building a progressive, long-term career of mutual benefit.
As an employee, you will find me to be effective at proficiently executing technical-oriented client requests in a timely fashion, and someone who functions in the highest of professional standards. I also offer dynamic communications skills and the ability to thrive in either independent settings or collaborative team-oriented environments.
I am confident I will be a valuable asset to your operations, and look forward to interviewing with you in the near future.
Sincerely,
Marion Chapman
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