career profile

 

highly skilled network technician with more than 12 years experience troubleshooting, configuring, and repairing cable and telecommunication products and services. possess extensive hands-on experience with network cables and adapters as well as designing, installing, implementing and managing both simple and complex networks in cable and phone and internet networks. certified plant network and system technician.

professional experience

 

comcast cable communication, inc., montgomery, md                     10/1997-present

network technician

     troubleshoot plant systems from consumer s homes through distribution cables to restore video, chsi, or telephone services.

     ensure optimal service availability by surveying the plant and identifying underground location of existing plants utilizing system prints and cable locating equipment.

     provide superior customer service by responding in a timely manner to repair service interruptions during regular business hours, shift work, or when on call.

     complete construction maintenance projects by splicing aerial/underground coaxial cables and equipment to restore service to system specifications, repairing/replacing damaged aerial/underground plant, and inspecting or replacing power supplies as needed.

     resolve various technical issues by performing reconnects, installs, providing additional outlets, and replacing set-top boxes for upgrades or downgrades of service.

     provide timely response to customer issues by cleaning, maintaining, and stocking vehicle and equipment to perform all duties required.

     inspect new and old ground according to the national electrical code (nec).

     determine acceptability of service by reviewing consumer s picture quality and providing them with materials for channel line-ups, use of set-top boxes, and educating them on equipment use and guidelines.

     perform pre-wiring of single-family homes as well as multi-family residences.

     conduct system sweeps and balances according to system calculations for individual consumers.

     facilitate all work orders in accordance with current safety programs.

     identify system issues and restore service by relating waveform fundamentals of frequency amplitude and wavelength to common broadband applications, comparing distribution system architecture, and defining tree and branch feeder architecture to locate boundaries.

     adhere to distribution system transmission equipment according to lans/wans network protocols, structured cabling, routers, switches, ethernet, tcp/ip applications (ftp, dns), tcp/ip routing and subnets, snmp, frame relay, dial up protocol, volp telecommunications service, and catv/av technologies.

     attend to various distortion issues inherent in catv networks including ctb, cso, hum, cross modulation, and carrier to noise.

education

 ncti courses: installation, advanced installation, troubleshooting cable networks, advanced troubleshooting.

 

certified plant network and system technician.