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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phonexxx-xxx-xxxx

E-mail: abc@xyz.com

 

Results-focused Operations Manager eager to contribute extensive background and talents

 toward supporting a dynamic organization in optimizing bottom-line performance.

 

Qualifications Profile

 

Proficiency in broad range of operations management including team-building, staffing, employee development, P&L, sales, and promotions. Adept at motivating, training, mentoring and guiding both leadership teams and associates to display productivity excellence. Resourceful, assiduous and versatile; set goals and decisively develop action plans for attainment.  Meticulously monitor fiscal status to optimize profitability, cost control, and budget compliance. Keen organizational, interpersonal, forecasting, problem solving, and communication skills.

 

Selected Achievements:

 

         Launched cultural/diversity and positive work environment initiatives to slash route sales turnover by 75% for assigned zone.

         Reduced recordable incidents by 30% through introduction of Safety Standards.

         Reengineered zone to forecast cost savings of $1.5M while growing average unit sales by 25%.

         Championed process improvement to decrease Labor Variable Distribution by 31% over previous year.

         Exercised dynamic coaching abilities to lead team in ranking from last place nationwide to among top three teams in country.

         Drastically reduced new hire turnover by 100% through exemplary leadership and motivational skills.

         Steered division operations to achieve national distinction as Top Ranked Sales and Service Zone in the nation with a customer base of 102,678 and attaining 99% service goal.

         Expanded customer base by 2,000 through route sales lead generation strategy and realized 50% close rate for all leads to direct sales force.

         Decisively implemented past due policy to significantly lower bad customer debt by 45%.

         Produced 21% profit margin by transforming sales culture and emphasizing profit goal attainment.

         Controlled P&L to achieve all budget goals and lower labor expenses by $330K vs. previous year.

 

Professional Experience

 

Nestl Waters of North America                                                                                           1994 to Present

Home and Office Direct Service

New Jersey Zone Operations Manager  (2009 to Present)

  • Spearhead sales and service operations for zone comprised of 86 routes.
  • Direct, coach, motivate and manage efforts of 20 Operations Supervisors, conduct regular performance evaluations, and provide constructive feedback.
  • Establish, nurture and maintain cooperative partnerships with corporate, regional and local personnel to ensure compliance, efficiency, and quality assurance.
  • Successfully led roll-out of AriZona Iced Tea representing monthly sales of $3,500 per route.

 

Continued

 

 

 

Yyyyyy x. yyyyyy --- Page 2 of 2

Professional Experience (Nestl ) continued

 

Home and Office Direct Service

Zone Sales Development Manager           (2007 to 2009)

  • Assembled, trained, mentored and developed high-performing sales team of nine Key Account Executives, 12 B2B Sales professionals, and one Sales Manager.
  • Performed in-depth competitive analysis/intelligence to optimize Nestl s market positioning.
  • Resourcefully assembled Key Account customer list and appointment schedule to achieve 80% appointment / follow-up appointments vs. walk-in cold calling.
  • Proficiently used Siebel software to track daily scheduled vs. walk-in appointments, zip code data, blitz geographies, contract/service agreements, and vital competitor information.
  • Instituted daily sales training and introduced special product offerings and incentives to tighten B2B close rate to 8% from 1.5%.

 

Home and Office Direct Service

New York Zone Operations Manager           (2004 to  2007)

  • Drove profitable and efficient daily operations encompassing 100 Route Sales representatives and 21 Operations Supervisors; consistently exceeded all goals and targets.
  • Applied sharp leadership talents toward recruiting, mentoring, evaluating and directing personnel.
  • Revitalized workforce climate and morale to reduce employee turnover by 12%.
  • Captured 50% cost reduction of bad goods YTD over prior year by orchestrating improvements to inventory management.

 

Zone Employee Development Manager            (2002 to 2004)

  • Hired, trained and directed highly productive and ambitious Route Sales personnel, Key Account Representatives, and B2B Sales professionals.
  • Implemented and administered Train The Trainer program as well as Learning Day to maximize employee engagement, morale, sales skills, and goal setting capabilities.
  • Demonstrated outstanding expertise in team-building to integrate cultural initiatives and optimize diversity in the workforce.  
  • Created and implemented succession planning guidelines as well as safety polices and procedures to maximize longevity and retention of employees.

 

Unit Leader        (1999 to 2002)

  • Proactively led high-performing team of 16 Route Sales employees and two Route Relief Specialists in consistently achieving or surpassing assigned targets.
  • Coached and motivated staff through route rides, Safety Observations, process audits, and individualized performance plans.
  • Effectively trained, developed and led Route Sales employees with tenure of less than 18 months to achieve national Key Performance Indicators (KPIs).

 

Prior role with Nestl :  Route Sales and Route Operation Specialist       (1994 to 1999).

 

Education & Certification

 

Phoenix University (current)

DDI Certified

Smith System Certified

Sales Trainer Certification

 

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