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michael herndonxxxxxx
yyyyyyyyyyyyy x. yyyyyy 7450 chase drive - westminster,
coxxxxxxxxxxxx 80003xxxxxxxxxxxx0000
xxxxxx xxxx , xxxx , xxxxx 000000000 xxxxxx xxxx , xxxx , xxxxx 000000000
xxxxxx xxxx , xxxx , xxxxx 000000000 xxxxxx xxxx , xxxx , xxxxx 00000
(303) 412-1475xxx-xxx-xxxxxxx-xxx-xxxx abc@xyz.comxxxxxxxxxxxxmabc@xyz.xxxxxxmabc@xyz.xxxxxxm
objective
dynamic leader with expertise
in sales, customer service and business operations eager to coxxxxxxxxxxxxntribute
broad background toward supporting the employer in optimizing operational and
financial performance.
career profile
ø a.s., business management.
ø
over 20 years of relevant
experience in business development, accoxxxxxxxxxxxxunt
management and marketing.
ø knowledgeable in delivery of exceptional customer service.
ø adept in new product launches.
ø demonstrated abilities in quality and project management.
ø
utilize coxxxxxxxxxxxxnsultative
selling expertise in building revenues and market base.
ø outstanding relationship building capacity.
ø strong understanding of sales management and unit operations.
ø
recoxxxxxxxxxxxxrd
of promotion to team leadership positions of wide-ranging responsibility and
authority.
ø
proven leadership/training
abilities in directing critical initiatives, methodologies and coxxxxxxxxxxxxordination
in challenging environments.
ø capacity in effective decision-making through critical thinking process.
ø expertise in all facets of high volume operations.
ø skilled in advanced it software applications.
ø
deliver measurable coxxxxxxxxxxxxntributions
to increased productivity and profitability.
ø strong organizational, administrative, analysis and multi-tasking skill sets.
ø
coxxxxxxxxxxxxnsistently
meet stringent organizational goals.
ø
outstanding coxxxxxxxxxxxxmpetence
in coxxxxxxxxxxxxmmunications
and presentations.
ø certified pharmacy technician (cpth).
professional experience
walgreens 2001 - present
store manager, westminster, coxxxxxxxxxxxx
(2003-present)
promoted to oversee daily operations of 12,000 sq. ft. store generating $9mm in annual revenue.
effectively recruited, trained and manage team of 34 sales and customer service professionals.
facilitate all facets of cash
management, shrink coxxxxxxxxxxxxntrol
and coxxxxxxxxxxxxnfidential
recoxxxxxxxxxxxxrdkeeping.
ensure strong focus on delivery of exceptional customer service.
achieved outstanding customer
service award for 20 coxxxxxxxxxxxxnsecutive
quarters.
posted 100% rating on all secret shopper reports.
increased coxxxxxxxxxxxxsmetic
sales 11%, pharmacy sales 9%, photo sales 6% and customer base 15%.
assistant store manager, highlands ranch, coxxxxxxxxxxxx
(2001-2003)
recruited to assume wide-ranging retail unit responsibilities.
orchestrated effective merchandising, marketing and sales team leadership.
assumed cash management and shrink duties.
expanded photo sales 15% while increasing customer base 12%.
michael ricker inc., denver, coxxxxxxxxxxxx 1984
- 2001
sales/customer service manager (1995-2001)
earned advancement to lead sales/customer service team.
facilitated revenue growth and expansion of customer base.
delivered exceptional customer service.
orchestrated employee selection, coxxxxxxxxxxxxaching
and development.
managed daily operations including
order processing, shipment coxxxxxxxxxxxxordination
and call center activities.
increased revenues 18% and profitability 10%.
store manager (1984-1995)
brought into organization to direct unit operations for high-volume location.
developed and directed effective sales team with focus on strong customer service.
expanded revenues 17%, profits 10% and customer base 10%.
education
kirkwood coxxxxxxxxxxxxmmunity
coxxxxxxxxxxxxllege,
cedar rapids, ia, associate of science, business management
michael herndonxxxxxx
yyyyyyyyyyyyy x. yyyyyy 7450 chase drive - westminster,
coxxxxxxxxxxxx 80003xxxxxxxxxxxx0000
xxxxxx xxxx , xxxx , xxxxx 000000000 xxxxxx xxxx , xxxx , xxxxx 000000000
xxxxxx xxxx , xxxx , xxxxx 000000000 xxxxxx xxxx , xxxx , xxxxx 00000
(303) 412-1475xxx-xxx-xxxxxxx-xxx-xxxx abc@xyz.comxxxxxxxxxxxxmabc@xyz.xxxxxxmabc@xyz.xxxxxxm
coxxxxxxxxxxxxver
letter text
date
hiring agent name
title
coxxxxxxxxxxxxmpany
name
address
city,
state zip coxxxxxxxxxxxxde
dear :
i am
currently seeking a challenging career opportunity in a sales/customer service
management capacity and am submitting my resume for your review. in
advance, i thank you for your time and coxxxxxxxxxxxxnsideration.
as
demonstrated in the accoxxxxxxxxxxxxmpanying
resume, my professional qualifications include an a.s., business management,
and over 20 years of successful experience. to coxxxxxxxxxxxxmplement
this background, i possess demonstrated expertise in sales, marketing,
merchandising, team leadership, unit operations, financial coxxxxxxxxxxxxntrol
and exceptional customer service, as well as strong analytical, problem-solving
and managerial capabilities. as an employee, you will find me to be an
enthusiastic and disciplined team player, coxxxxxxxxxxxxmmitted
to supporting you in achieving your objectives through superior
performance.
i am
coxxxxxxxxxxxxnfident
that i coxxxxxxxxxxxxuld
be a valuable asset to your firm, and look forward to interviewing with you in
the near future to further discuss my areas of experience and expertise that
would be a coxxxxxxxxxxxxntribution
to your organization.
sincerely,
michael
herndonxxxxxx yyyyyyyyyyyyy x. yyyyyy
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