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xxxxxx xxxx , xxxx , xxxxx 00000
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Hospitality/Hotel Industry Specialist
Audit
~ Supervision/Management ~ Front Desk/Office Operations
Profile
Ø Offering approximately 18 years progressive experience in the hospitality industry, specializing in auditing and front desk operations; includes 8 years as Night Audit Supervisor
Ø Expertly manage the audit and balancing of hotel room, tax, food & beverage, phone, entertainment, parking, and related guest charges for quality assurance
Ø Effectively train, schedule and supervise staff to optimize use of resources, control labor costs and boost operational efficiencies as well as guest satisfaction levels
Ø Adept in collaborating with cross-functional departments and senior management to maximize guest service, operational and financial performance
Ø Dynamic communication, problem solving and public relation skills
Ø Sharp business acumen, with additional experience in independently managing sales, customer service and administrative functions
Career History
NATIONAL AGENTS ALLIANCE-Gaithersburg, MD 2007-Present
Sales Insurance Agent
Independently represent multiple mortgage protection insurance providers, with full accountability for all sales and administrative operations
Drive sales through aggressive prospecting, strategic appointment setting, solutions-focused consulting, customized sales presentations, and persuasive negotiation/closing skills
WASHINGTON HILTON HOTEL-DC 1989-2007
Night Audit Supervisor; 1999-2007
Night Audit; 1989-1999
Steadily progressed with high-profile hotel in recognition of dynamic performance, assuming increasing responsibilities for managing night audit/front office operations
Effectively trained, scheduled/assigned and supervised staff as well as collaborated with cross-functional departments and senior management to ensure optimal performance
Proficiently balanced hotel room, tax, food, beverage, phone, movie, parking, and related guest charges
Education & Professional Development
Business Administration Major, University of Pittsburgh-PA
Life and Health State Licensures: MD, DC, VA, PA, and AL
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