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career objective
results-driven customer service manager eager to contribute superior leadership, team building, and communication skills toward supporting the employer in optimizing operational and financial performance
profile
ø offer extensive managerial experience with expertise in facilitating client-focused, service-oriented environment vital to maximizing customer satisfaction and retention
ø demonstrated ability to build and lead top-performing support teams across multiple locations; efficiently resolve potential issues
ø strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs
ø collaborate with interdepartmental personnel to develop and implement successful marketing strategies
ø compile and analyze complex data and key metrics to generate reports instrumental to senior management in assessing performance and creating improvement plans
ø dynamic communication, organization, prioritization, and time management skills; consistently achieve critical deadlines while maintaining high quality standards
ø effectively perform a broad range of functions including sales, public relations, human resources, payroll administration, inventory control, accounting procedures, and financial management
ø proficient with ms office, brio and other reporting tools, and proprietary applications
professional experience
comcast cable communications, madison, ms insert dates
customer support supervisor, digital voice call center
time-warner cable, milwaukee, wi 2002 c 2007
manager, southeastern divisional payment centers (1/05 c 6/07)
supervisor, payment centers (12/02 c 1/05)
first bank corporation, milwaukee, wi 2001 c 2002
teller supervisor
century 21 villa, detroit, mi 1996 c 2001
real estate consultant
salvation army, detroit, mi 1993 c 1995
bookkeeper
detroit savings bank, detroit, mi 1990 c 1992
customer service supervisor
walden s bookstore, harper woods, mi 1989 c 1992
assistant manager
education
associate s degree in business administration
~ credentials/certifications~
network installation certification, focus hope information technology center, detroit, mi 2001
licensed real estate salesperson, wi and mi
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