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yyyyyy x. yyyyyy
2154 w ohio street, #0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
career objective
results-driven information technology expert eager to contribute superior analytical, problem-solving, and technical skills toward supporting the employer in optimizing operational performance
profile
ø offer more than five years of progressive experience in providing technical support and outstanding customer service
ø ability to assess and respond to client-specific needs; create and execute complex technological solutions
ø experience strategically planning and coordinating workflow and human resources for optimal coverage while containing labor costs
ø consistently achieve critical deadlines while producing top-quality work; ability to balance multiple concurrent projects
ø design, manage, and troubleshoot networks for file sharing, security, and internet access
ø dynamic communication, presentation, and relationship management skills
ø proactive team player equally effective in independent and collaborative environments
~ technical proficiencies~
microsoft windows nt and os x operating systems ~ microsoft office products (word, excel, powerpoint, access, outlook) ~ symantec products (security, ghost, etc.) ~ acronis backup/data management software ~ html coding ~ hardware including routers, hubs, switches, gateways
professional experience
best buy co., inc., skokie, il 5/03 c present
geek squad double agent (8/05 c present)
- provide accurate and efficient technical support and on-site computer repairs in a high-traffic environment; cited for outstanding productivity
- install and maintain residential and small business networks and all related equipment
- train staff on technical issues and company policies and procedures
geek squad deputy of intelligence (5/03 c 8/05)
- oversaw company development and operations; delegated assignments to staff
- responsible for quality of all repair and maintenance work
- developed and conducted technical support staff training
education
loyola university chicago, chicago, il 2003
bachelor s degree in insert field
~ professional development~
apple certified help desk
specialist (achds)
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