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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
VP of Operations & Technology Services
Profile
Offer progressive years of IT experience in planning, directing and implementing critical projects focused on automation and customer service while reducing costs. Results-driven leader who effectively leads the design and delivery of cost effective EFT and Network payment processing solutions. Expertise in developing and executing strategic policies, procedures, processes, and methodologies to optimize performance. Cost-effectively administer technical resources. Proficiently steer projects from concept through delivery. Proven value and dedication as a team member, as demonstrated by longevity and progression throughout career.
Project Management Cross-Functional Team Leadership Profit & Loss
Research & Analysis Process Improvement Strategic Planning Compliance
Presentations Procurement Resource Allocation/Administration
Key Recent Achievements
Consistently achieve average year over year cost reduction of 3%, and 8.7% in 2009.
Generated 25% reduction in FTE expenses in 24 months.
Served as Co-Creator & Architect of SafeDebit Internet payments for Virtual Card transactions.
Designed RSS Feed for Change/Problem/Client Performance (System/Client Health Monitor).
Achieved bottom-line cost reduction and 3% realized cost savings, while attaining 10% reduction in FTE expense in 2007.
Implemented Virtualization resulting in 20% ROI after 3 years.
Strategically implemented cost-effective solutions, directly resulting in 3% realized cost savings and 5% reduction in FTE expense in 2006.
Career Background
NYCE Payments Network, Secaucus, NJ 1995-Present
VP, Operations & Technology Services - Fidelity National Information Services (2007-Present)
Contribute dynamic leadership skills toward managing 7 managers/supervisors and 50 staff members for the 24x7 Data Center Operations, Distributed Systems Development and Business Systems teams for the 3rd Largest Payments Network nationwide.
Strategically plan and administer multi-million dollar P&L plan to control costs, boost revenue and optimize bottom-line profits.
Spearhead telecommunications monitoring, technology architecture and integration and IT organization management, with strong focus on optimizing productivity, efficiency and performance.
Optimized critical security and integrity of operations by strategically designing and executing proactive disaster recovery and business continuity plans, procedures, enhancements, and audits.
Strategically planned and coordinated workflow to maximize use of resources while controlling costs and meeting company needs.
Applied sharp business and technological acumen toward defining issues and implementing resolutions.
Trained and motivated staff to boost customer satisfaction ratings.
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Yyyyyy x. yyyyyy Page 2 of 2
Career Background continued
Director, Distributed Systems & Business Systems - Metavante Corp. (2006-2007)
Exhibited solid leadership qualities in supervising 2 managers and staff of 20 for the Distributed Systems Development and Business Systems teams.
Innovatively created Monitise payments portal for cell phone balance inquiries, payments and top-up.
Merged Desktop Services and Application Support teams, integral to streamlining workflow and boosting productivity.
Director, Settlement Development & Business Systems - Metavante Corp. (2005-2006)
Managed 2 managers and 17-member team for the Settlement Development and Business Systems teams, with full accountability for 3 Settlement Systems (EFT, Network, Everlink C Canada) and daily support for all desktop/laptop and internal office requests.
Proficiently steered RT support tracking for Desktop/Laptop support, facilities management, and telecommunications
Director, Settlement Development & Systems Analysis - Metavante Corp. (2004-2005)
Directed, mentored and motivated 2 managers and staff of 15 for the Settlement Development and Systems Analysis teams, playing an instrumental role in the development of top performing team members.
Served as Technical and Lead Settlement Architect for new Canadian debit switch (Everlink - Calgary, AB).
Drove all system reviews, identified and addressed existing and potential issues and created proactive upgrades and enhancements for optimal results.
Achieved on-time completion without client impact and net zero settlement balance on live date.
Manager, Settlement Development (2002-2004)
Strategically led 4-10 employees and consultants, and supported Off-line Settlement production system including 24-hour support for problem resolution.
Team Leader, IBM Development - First Data Corporation (2000-2002)
Served as Lead Architect for the Y2k Settlement system re-write.
Distributed Systems - Programmer Analyst - NYCE Corp. (1999-2000)
Applied solid technical abilities toward strategically defining, developing and executing system standards instrumental to boosting productivity, efficiency and quality of multi-site operations.
IBM Applications Programmer/Analyst - NYCE Corp. (1997-1999)
Steered the structuring and implementation of results-driven information system policies and procedures as well as Batch programs for Tandem and IBM systems, substantially improving performance.
Tandem Applications Programmer/Analyst - NYCE Corp. (1996-1997)
QA Analyst - NYCE Corp. (1995-1996)
Additional Experience
EDS/CNS (Fiserv), Morris Plains, NJ
Implementations Specialist/Database Analyst /Customer Service
Network Implementations Analyst
Professional Training/Development
Select Courses - Devry University, New Brunswick, NJ
Select Courses - Saint Peters College, Englewood Cliffs, NJ
Select Courses - The CHUBB Institute, Parsippany, NJ
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Date
Contact Name, Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently exploring new career opportunities and to acquaint you with my qualifications, I am submitting my resume for review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, I offer a comprehensive IT background in planning, directing and implementing critical projects focused on automation and customer service while reducing costs. Among my recent accomplishments, I:
Consistently achieved average year over year cost reduction of 3%, and 8.7% in 2009.
Generated 25% reduction in FTE expenses in 24 months.
Served as Co-Creator & Architect of SafeDebit Internet payments for Virtual Card transactions.
Designed RSS Feed for Change/Problem/Client Performance (System/Client Health Monitor).
Achieved bottom-line cost reduction and 3% realized cost savings, while attaining 10% reduction in FTE expense in 2007.
I am now eager to contribute my technical savvy, strategic planning skills and dynamic leadership abilities toward collaborating in your success as a key member of your executive team. I am confident that I could be a valuable asset to your firm in achieving both immediate and long-term goals, and look forward to meeting with you in the near future to discuss my qualifications and how they support your corporate vision.
Professionally,
Yyyyyy x. yyyyyy
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Date
Contact Name
Company Name
Address
City/State/Zip Code
Dear _______________________________:
I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF POSITION APPLYING FOR) position currently available with your company. Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.
As discussed, I am an enthusiastic, disciplined team player eager to launch a successful career as a dedicated member of your staff. I believe you will find my dynamic (LIST A FEW SKILLS/QUALIFICATIONS RELEVANT TO THE POSITION) skills vital to your operations and look forward to contributing to your success.
Should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience. Again, thank you for the enlightening interview. I look forward to your response.
Sincerely,
Yyyyyy x. yyyyyy
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