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Yyyyyy x. yyyyyy

34200 Ridge Road, Apt. #0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phonexxx-xxx-xxxx

abc@xyz.com

 

~  Dedicated Management Professional and Certified Hotel Administrator seeking opportunity where significant industry experience, operations leadership talents, and financial acumen will provide an immediate and positive impact to a progressive organization.  ~

 

Qualifications Profile

 

Substantial management experience within the hospitality industry and numerous accomplishments in sales growth, cost control, continuous improvement, and staff satisfaction. Consistently focus on optimizing guest relations to achieve and maintain excellent occupancy levels and repeat business. Considerable skills in forecasting, budgeting, and strengthening revenue growth and profitability.  Combine keen interpersonal and communication skills to empower and inspire employees, achieve and sustain staff satisfaction, and guide staff to achieve productivity and performance excellence. Proven success in elevating staff morale, reducing turnover, and driving compliance with corporate standards, policies and procedures. Extensive background in devising, implementing and evaluating sales and marketing efforts; regularly achieve or exceed sales targets. Merge strong work ethic, attention to detail, and integrity to achieve revenue and profit goals.  Hands-on management style with a solid reputation for leading by example . US Citizen, willing to relocate.

 

Recent Achievements:

 

  • Increased room gross operating profit at Comfort Inn from 71% to 78% by elevating productivity of department managers and emphasizing significance of thorough training programs.
  • Cost-effectively controlled $25K housekeeping and front desk operating budget, achieving a 79% gross operating profit for Comfort Inn.
  • Raised guest satisfaction scores by 10% since 2008 for areas of cleanliness, attentiveness, and maintenance.
  • Decreased employee turnover at Comfort Inn by 45% through improved staff training.
  • Considerably increased Comfort Inn brand quality inspection score from 87.1 % to 94.9%.
  • Successfully cleaned up two-year old accounts receivable issues by collecting almost $10K.
  • Lead Comfort Inn to generate $2M in room revenue, maintaining RevPAR (revenue per available room) at 100%+ almost every month.
  • Grew revenue by 10% from previous year at Comfort Inn by tightening controls on inventory, elevating personnel productivity, and strategically adjusting room rates.

 

Professional Experience

 

Comfort Inn & Suites, Mentor, OH, 2008 to Present

General Manager

  • Spearhead daily operations of 134-room hotel including leased restaurant and bar with full accountability for budget management, human resources, sales/marketing, maintenance, health and safety, guest satisfaction, and staff development and management.
  • Apply extensive leadership talents toward training, motivating, and managing 30 employees and four department managers.
  • Supervise sales and marketing inclusive of promotions, community relations, participation in AAA Diamond Rating Program, and optimizing Internet presence.

 

Continued

 

 

 

Professional Experience continued                                                       Yyyyyy x. yyyyyy ~ Page 2 of 2

 

  • Steer strict and consistent compliance with safety and security guidelines, standard operating procedures, and guest service standards.
  • Drive financial management functions encompassing budgeting, forecasting, yield management, cost control, and P&L analysis.
  • Oversaw HR functions such as payroll, Workers Compensation, health and safety compliance, staffing, employee relations, team-building initiatives, and training programs; ensure Workers Comp. claims remained at zero.
  • Proactively introduced Project Planet water conservation program and led Executive Housekeeper to launch Great Room Condition Program.

 

Days Inn / Quality Inn & Suites Kingsland, GA, 1998 to 2008 

General Manager

         Championed major renovation process to transform and upgrade 120-room Days Inn brand to Quality Inn, leveraging outstanding organizational skills to seamlessly coordinate workforce, contract negotiations, vendor relations, and quality control/inspections.

         Directed human resources activities from interviewing, hiring and training, to scheduling, payroll, discipline, and performance management.

         Exercised sharp attention to detail and quality in conducting daily property and room inspections in collaboration with housekeeping and maintenance supervisor.

         Maximized sales performance by offering and promoting group rates, establishing relationships with local visitor bureaus and relocation specialists, and monitoring competition.

         Strengthened quality performance levels resulting in top scores for housekeeping, front desk, and maintenance; passed QA inspection with zero point deductions by exhibiting exemplary motivational attributes and team-building capabilities.

         Brought guest complaint ratio under national average, increased occupancy levels, and exceeded room revenue targets each month.

         Administered fiscal responsibilities such as budget development and management, analyzing monthly P&L statements, and enforcing cost control.

         Proficiently utilized industry-specific software solutions such as Cendant MSI and Internet-based Choice Advantage PMS.

 

Days Inn, Durham, NC, 1996 to 1998

Assistant General Manager

         Supported GM in directing daily business operations for 119-room hotel, diligently maintaining top-quality guest service including property maintenance and guest room cleanliness.

         Facilitated weekly staff meetings to address emerging or existing issues, optimize team cohesiveness and morale, reiterate compliance with health and safety regulations, and ensure smooth communication between departments.

         Monitored collection of in-house guest balances and improved profitability through efficient cost control and labor management.

         Planned, coordinated and implemented sales and marketing activities to boost market share.

 

Prior Background:

 

Front Desk Supervisor, Howard Johnson/Quality Inn, Murfreesboro, TN, 1994 to 1995

Front Desk Clerk, Ramada Inn, Tampa, FL, 1992 to 1994

 

Education

 

Certified Hotel Administrator, Educational Institute of American Hotel & Motel Lodging Association, 2009

Bachelor of Science Degree, North Carolina Central University, Durham, NC, 1998 

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