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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

versatile professional eager to contribute comprehensive background toward actively supporting the employer in optimizing performance.

 

qualifications profile

 

ambitious professional with a 15+ year proven track record of success and progressive business acumen including, assessment of client relations, billing and collections, deductive reasoning, conflict resolution, negotiation, problem sensitivity, client evaluation, and sound decision making. exhibit dynamic follow-through, astute professionalism, and a stellar work ethic. strong passion for providing infectious enthusiasm, provoking others to reach for the next level of success. interact with a network of cross-functional professionals to achieve maximum motivation, collaboration, and efficacy.

 

client relations / problem identification & resolution / medical billing / report generation

payment processing / administrative functions / sales / business development

management / staff relations / training / teambuilding & leadership

quality assurance / performance improvement

 

professional experience

 

patient financial service representative bon secours st. francis health system                                 2009-present

  • sharp business acumen and experience in managing broad scope of front desk operations, from scheduling appointments, break down charts and checking financial charges to insurance verifications and workers comp authorizations.
  • actively monitor patient schedule, resulting in the decrease in appointment cancellations and no shows.
  • effectively handle high-volume multi-line phone system, ensured delivery of quality customer service vital to sustaining and growing clientele base.

 

customer service representative medicol                                                                                                     2007-2009

  • located and monitored overdue, lost and incorrectly applied payments, using computers and a variety of automated systems.
  • verified accountable parties for payment of medical bills, forward charity/sponsorships to appropriate department, and devise a feasible payment plan for delinquent accounts.
  • advised patients and 3rd-party payers of necessary actions/strategies for debt repayment.
  • conferred with customers by telephone to determine reasons for overdue payments and to review the responsibilities for payment.
  • generated a variety of correspondence and reports, including introduction letters and ems run sheets.
  • processed payroll deductions for hospital employees and implement employee discounts.

 

team lead/priority customer support specialist verizon business                                                            1998-2006  

  • quickly addressed the service needs of client by providing excellent customer service specifically immediately resolving service and sales issues with professionalism and tact.
  • interacted with various departments including the mci anti-fraud department to recognize small concerns before they became large issues.
  • improved the professional potential of internal staff through strong training and orientation functions.
  • solicited the purchase of calling cards and other telecommunication products and services.
  • managed customer accounts including  refunding and reconciling payments, determining eligibility for credit, and marketing certain products toward clients with diverse needs

 

professional education

 

master s of business administration strayer university summer 2011

bachelor s of science in business administration lander university

 

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