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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

 

xxx-xxx-xxxx 

abc@xyz.com

 

human resources & administrative specialist

human capital development ~ executive support ~ efficiency best practices

 

results-driven and versatile human resources professional and compliance sme seeking a new application of specialized skill set including operational support and development, training and assessment programs as well as comprehensive data analysis.  eager to apply these skills to an organization in need of an extremely organized and independent professional astute at streamlining processes and implementing efficiency best practices to increase productivity of operations.

 

qualifications profile

 

ø  strong multi-tasking background with the ability to work independently on multiple projects simultaneously, including formulation of policies and procedures, organization development, project management, strategic negotiations, in-depth problem analysis and solutions, operational process implementation, as well as development and execution of strategies to increase client retention and loyalty. 

ø  effectively strategizes with executive management and resolves complex organizational issues. 

ø  excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.

ø  in-depth ability to type correspondence and other documents in a variety of formats, from clear copy or rough drafts at a minimum of 60 words per minute.

ø  utilize extensive knowledge of administrative practices and data organization.

ø  consistently focus on ensuring development of high-standard delivery methodologies. 

ø  proven ability to adapt strong technical skills to diverse organization needs.

ø  skilled at communicating cross-functionally in order to ensure knowledge sharing is prevalent between departmental lines.

ø  skilled at developing and implementing efficiency best practices to increase productivity and reduce labor costs.

ø  uses knowledge of various administrative functions and company protocols to support executive management.

ø  embraces corporate culture and actively promotes and leads company initiatives.

ø  frequently acts as a liaison between customers and various organization departments to ensure smooth communication process.

ø  technology savvy with knowledge of multiple software platforms including microsoft office suite and outlook, and intranet editor applications.

 

key achievements

 

ø  reorganized hr department with purpose of increasing cost efficiency and client effectiveness.

ø  designed and implemented hr shared services team under direct supervision with purpose of   providing improved hr support to generalists, recruiters, and clients. 

ø  reduced overall cost and risk to organization by implementing immigration sponsorship program for a 3000+ population. 

ø  implemented various processes to manage the program; cost approval process, sponsorship criteria, limit engagement with outside counsel to reduce cost by becoming the central point of contact for all foreign national employees.

ø  implemented self assessment operational testing program to identify risks areas in order to ensure mitigating controls were established prior to relevant audits.  initial testing results indicated severe process gaps. 

ø  implementing quarterly testing protocols to manage and demonstrate metrics to quantify significant improvements, thus increasing audit pass rates from 58%  to 93% overall. 

professional career track

 

citigroup, inc.                                                                                                                          2004-present

 

vice president / human resources compliance department                                                            

 

  primary responsibilities include comprehensive development and implementation of specific policies and procedures for management of 90,000+ workers across organization.  specific functions include;

  ensure non-employee management system adheres to compliance standards; 

  lead work groups and engage key stakeholders to collaborate and influence process harmonization across businesses; 

  create and facilitate monthly presentations to senior management team;

  eliminate co-employment organizational risk by managing various projects to assure relevant procedures are being executed;  

  liaise between employment law, human resources, and business partners on various worker issues.

  develop and facilitate compliance training for managers as needed.

  partner with technology to recommend system enhancements to improve client satisfaction.

 

hr compliance manager / credit card department 

 

  primary responsibilities included expansive management of national team of six direct reports.  specific functions included;

  conducted hiring, disciplinary actions, performance management, compensation, and talent management;

  accountable for workflow related to employee and non-employee lifecycle including hiring, terminations, employee relations and immigration processing for 3,000 + population;

  responsible for creating and executing process mapping for core hr processes to ensure compliance with internal policies and external regulations.

 

compliance analyst / human resources

 

  primary responsibilities included directly interfacing with corporate affairs and hr business units to effectively manage risk/control initiatives for information security, operational risk (sox), continuity of business, and records management.  specific functions included;

  implemented comprehensive risk and control self assessment process for 14 businesses, including development of risk assessment matrixes, execution of required testing and corrective action plans.

  created and implemented business specific practices and procedures according to needs of organization. 

 

project manager / international business 

 

  primary responsibilities included direct assistance with implementation of the information security (is) and continuity of business (cob) compliance functions within citigroup international.  specific functions included;

  conducted information security clean desk inspections.

  influenced global cob program by participating in training and awareness, policy & standards, and sector planning workgroups.

 

earlier experience

 

- project manager, merrill lynch

 

- executive assistant / office manager, citigroup, inc.

 

- executive assistant, progressive plan administrators, inc.

 

 

education

 

n associates degree c business administration, the wood tobe-coburn school

 

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