yyyyyy x. yyyyyy

2516 grassy point dr., #0000 xxxxxx xxxx , xxxx , xxxxx 00000

telephone: (xxx-xxx-xxxx

abc@xyz.com

~ career target ~

 

eager to contribute comprehensive background in operations leadership and human resources toward actively supporting the employer in optimizing performance.

~ areas of strength ~

 

personnel/ performance management c exhibit outstanding leadership skills and the ability to recruit, hire, train and develop staff at all levels including management. highly skilled in organization restructuring and total quality management.  

budgeting & cost control c demonstrated talents in tracking and maintaining budgets for multiple site operations. excel in profit and loss management.

training & development c solid ability to establish, coordinate and manage training and development initiatives, significantly elevating personnel performance, productivity and job satisfaction.

state/federal/hr compliance c excellent knowledge of hr systems, employment practices, and compliance requirements. proactively recruit diverse groups of people from all cultural backgrounds.

payroll, benefits & compensation c determine appropriate salaries for staff by analyzing current pay structures, budgets, and projections.

employee relations c reputation for integrity, motivational qualities, diligence, sound judgment, flexibility and professionalism. adept at coaching and counseling to elevate staff morale and retention.

~ professional experience ~

 

optimal translation & transportation, lake mary, fl, 2005 to present

director of human resource and staff development

         spearhead human resources operations encompassing hiring, training, discipline/terminations, and staff supervision, consistently focusing on optimizing employee relations and morale.

         facilitate new hire orientation and continuing education for employees and management on topics such as sexual harassment, risk management/safety, and performance management programs.

         apply strong administrative talents to maintain personnel files, steer compliance with state/local regulations, ensure adherence to osha requirements, and conduct qa auditing and training.

         held accountability for budget planning, implementation, administration and tracking.

         streamlined daily operations and elevated productivity by assembling employee handbook as well as a policies and procedures manual.

 

home helpers/direct link, cincinnati, oh, 2004 to 2005  

operations manager

         combined strong problem solving, organizational and leadership expertise to proactively coordinate smooth business activities among 300 franchisees.

 

continued

yyyyyy x. yyyyyy ~ page 2 of 2

 

professional experience continued

 

• resourcefully overhauled training manuals and training program for new franchisees, provided guidance with business plan development and interviewing/hiring, and assisted with setting up e-mail accounts and software such as act, quickbooks pro, and quicken.

         diligently monitored, analyzed, tracked and documented franchise key performance indicators such as sales, closing percentages, regulatory and corporate compliance, and p&l data.

• boosted direct link (product) royalties 60% by introducing online manual which improved product understanding and user-friendliness.
• increased royalties revenue 30% over previous year by accelerating period of time between training completion and franchise launch.

 

hair club, maitland, fl, 1999 to 2002

managing director / trainer / franchise consultant

         brought on board to reverse underperforming location from losing $35k each month to profitability; within first year, grew business from operating 5 days per week with 6 personnel to operating daily with 20 personnel.

         drove p&l improvements spanning hiring, training, motivating, managing and evaluating personnel, marketing, sales, and timely reporting.

         led 4-month training program for new franchisees involving site selection, build-out, furnishing, and establishing staff base; monitored and assisted franchisees for 14 months after completion of training to optimize success.

• contributed sharp business acumen and dynamic problem solving skills toward traveling nationwide to troubleshoot and revitalize multiple branch locations.

         strategically doubled company size and grew sales from $30k/month to $350k/month, generating $3m in net profits.

         launched innovative marketing techniques to consistently increase revenue performance, and improved personnel morale and effectiveness through incentive programs.

         handpicked to implement pilot project which dramatically slashed customer wait time from 3 months to 7 days.

         recognized for exceptional performance including:

• ranking as top manager in district
• capturing highest increase in total sales to plan
• generating highest percent increase net income to plan

~ education & professional development ~

 

seminole community college, sanford, fl:

associate degree in criminal justice    gpa 4.0

• effectively and successfully balanced full-time employment with studies

 

education direct:

bachelor s degree in business administration ~ minor in hr

 

member of shrm and cfhra

 

 

 

yyyyyy x. yyyyyy

2516 grassy point dr., #0000 xxxxxx xxxx , xxxx , xxxxx 00000

telephone: (xxx-xxx-xxxx

abc@xyz.com

 

 

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a human resources capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as indicated in the accompanying resume, i offer a seasoned background in human resources administration and personnel training, proficiency in employee relations, and advanced abilities in steering policy and procedure compliance. to complement these qualifications, i offer strong experience in recruiting, diversity management, staff development, change management, and administering budgets.

 

as a proactive contributor to your organization, you will find me to be a driven professional and stellar leader committed to supporting you in achieving your objectives through superior performance, experience, and leadership. i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy