career objective                              

 

seasoned and disciplined leader with more than 10 years of experience executing strategic operational initiatives in support of corporate productivity and profitability objectives of major organizations, including fortune 200 firms.

 

profile                                                

 

ø  consistently contribute to improved productivity, cost effectiveness, operational enhancement, and profitability through leadership, strategic planning strengths, technical expertise, and sound understanding of top industries.

ø  flawless history of delivering complex business projects on time, within budget/specifications, and without compromising performance, including cutting-edge technical improvements based on accurate planning and risk assessment.

ø  proficient in troubleshooting, resource allocation/maximization, change management, and new technology introduction.

ø  proven leader and team builder, with success in fostering true motivation, productivity, and cohesion from disparate parties.

ø  reputation for strong work ethic, exceptional commitment to customers, industry knowledge, approachability, and ability to get the job done by focusing on priority tasks, responding to sense of urgency, and tenacious dedication to results.

 

core competencies:

strategic planning & initiatives	recruiting & training	policy & procedure development
needs assessments	staff development	outsourcing management
strategic business development	productivity improvement	relationship development
project planning & analysis	expense control	documentation & presentations
financial analysis & reporting	vendor & contract negotiations	performance evaluations

 

career accomplishments                

 

ø  triggered $1.3m expense reduction on $4.7m budget for tuition options through development and execution of strategic initiatives.

ø  cultivated relationships with key tuition options customers, utilizing superior customer service abilities, which resulted in capture of additional 9% loan volume in 6 months.

ø  managed sallie mae s signature private loan products, totaling $6b annual loan volume.

ø  developed business plans to expand sallie mae s presence into commercial loan space.

ø  directed system conversion projects for slm financial who transitioned from ms access to as/400 and, eventually, to an ibm mainframe.

ø  initiated and led project to automate loan origination functions, resulting in 30% reduction of slm financial staff with minimal costs involved.

 

professional experience                

 

tuition options                                                                                                              2008 to present

director of operations and product management

  oversaw wide range of strategic projects geared toward operational efficiency, including outsourcing of mail activities and payment receipt functions, and institution of electronic incentives for clients and borrowers to reduce manual labor.

  implemented pay-for-performance program, which rewarded overachieving employees for both qualitative and quantitative successes while maintaining same fte cost.

  coordinated with senior management to develop concise reporting package to manage day-to-day and long-term financial success of company.

 

sallie mae                                                                                                                         2004 to 2008

loan product manager

  managed portfolio of signature student, community college, career training, k-12, and continuing education products.

  directed strategic planning, product development, loan features, pricing profitability, securitization, competitive intelligence, marketing collateral content, loan documents, budgeting, and risk mitigation.

  implemented and managed numerous niche products, including receivables acquisition, solutions for foreign students, and school as lender program.

 

slm financial                                                                                                                   2000 to 2004

business systems manager

  assumed full accountability for all student loan business systems, including origination, loan servicing, web loan delivery, imaging, automated credit decisions, and reporting.

  consulted on numerous loan acquisition conversions related to purchases from educational institutions.

  developed enterprise reporting solution for report delivery to executive management team, directors, sales force, and external business customers.

  managed change request process for onshore and offshore developers.

                                                                                                           

loan origination quality control manager                                                                       1999 to 2000

  managed department responsible for loan delivery to borrower and school customers, including creation of efficiencies to streamline productivity such as consolidation of functions, recommendations for system enhancements to it, and implementation of pay-for-performance initiative.

  designed and developed training documentation and monitored daily flow of application volume.

  collaborated with sales team to develop strategies to increase market share by reducing turnaround time to customers.

 

education & credentials                

 

monmouth university-west long beach, nj

bachelor of arts in business administration

 

technical proficiencies:

crystal reports, sql server, microsoft office suite (word, excel, powerpoint, outlook, access), as/400, ibm mainframe