yyyyyy x. yyyyyy

 

~ Proven Million-Dollar Business Leader • Customer Service Specialist • Team-Focused Can Do Attitude ~

 

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

Client-focused leader eager to contribute proven Customer Service, Program Development,

Employee Training, and Team Building talents toward optimizing a progressive company s success.

 

 

         Dynamic interpersonal relations talents; able to drive wide-ranging customer-based business support activities.

         Empower associates to make decisions to reflect positively on corporate well-being and customer satisfaction by reinforcing comprehensive service protocols and follow-up efforts to maximize business retention.

         Expert at anticipating customer buying patterns to ensure optimal sales success.

         Adept at handling consumer requests and effectively resolve operational challenges while seamlessly interfacing with all business representatives through to executive level.

 

~ Key Business Accomplishments ~

 

Ø Established innovative programs such as a Wish Registry which highlighted special occasions by sending notices to gift recipients detailing that an individual selected a special item for them.

Ø Increased yearly sales for two stores by $150,000 in 2000 and $250,000 in 2005, respectively.

Ø Instituted a customer-driven Platinum Rewards program to ensure exceptional business retention which provided over $75,000 in additional revenue.

Ø Directed customer service escalations at 99% to include adding 2% revenue in up-sales and spearheading a $1-million sales increase within a company s #1 store.

Ø Improved revenue results 22% for 2003 by implementing relationship-based selling processes, along with increasing year-over-year revenue goals by 7% and 15% for two separate companies.

Ø Optimized client satisfaction and increased store sales by introducing Never Out jewelry programs.

Ø Saved a company up to $4 million during tenure by demonstrating exceptional contract negotiations talents.

Ø Conducted strategic quarterly focus groups to help Alpha Omega Jewelers get voted Best of Boston by Boston Magazine readers.

 

 

 

         Recruited to apply dynamic leadership abilities toward directing broad scope of business efforts within a brick-and-mortar division of a multichannel retailer to include attaining superior sales retention rates.

         Drove business growth by recruiting and supervising top-performing sales team members, along with creating strong training / development programs necessary to guarantee optimal customer service at all times.

         Liaised between management, staff, and clientele to proficiently define merchandise strategies and guarantee accurate store-specific inventory, as well as overseeing control processes for over $20 million in products.

         Contributed subject matter expertise of company products in acquiring two Alpha Omega stores to include supporting the set-up of creative visual merchandise displays to enhance sales.

 

 

         Personally recruited to develop a customer service-driven integrated approach in compliance with superior corporate standards of brand imaging, as well as implementing targeted marketing endeavors to increase sales.

         Introduced staff to world class customer service which encouraged relationship selling over transaction selling.

         Directed over $12 million in inventory control processes, along with managing all-inclusive contract negotiations.

 

 

         Strategically steered customer service efforts within a high-volume retail store, as well as effectively training a results-driven staff to insightfully recognize individualized consumer needs.

         Contributed sharp business retention talents by facilitating intelligent profit objectives and providing outstanding customer relations, along with developing new sales opportunities for continued marketplace presence.

         Demonstrated a comprehensive knowledge of all products and company services to achieve continual organizational success and exceptional levels of customer service at all times.

 

~ Additional Professional Roles Held Prior to 1984 ~