~  Dedicated and results-driven Management Professional eager to contribute extensive talents toward supporting a dynamic banking institution in achieving goals and objectives.  ~

 

 

Possess solid experience in financial services and lending industry with proficiency in sales, branch operations management, human resources/staffing, customer service, and strategic planning. Critically analyze and assess business operations to determine and enhance fiscal performance, profitability, and revenue growth. Leverage proven team-building expertise to train, coach, develop, motivate, and mentor highly productive employees. Considerable skills in decision-making, risk management, problem solving, process/procedure improvements, regulatory compliance, and marketing. Reliably anticipate, plan, and respond accordingly to changing business priorities.

 

Selected Achievements:

 

         Successfully achieve sales and customer satisfaction targets by optimizing member satisfaction and revenue growth for New York Sports Club.

         Ranked among top account executives region-wide while at Countrywide Home Loans.

         Secured average of $1.8M and 10 units per month at Countrywide.

         Bolstered Countrywide branch production by 25% in three months.

         Presented with Elite Performers Award for surpassing previous year's quota at Bally Total Fitness by more than 20%.

         Won Top Regional Grossing Club Award for exceeding quota by greatest percentage in assigned Bally s market.

         Recognized as Manager of the Year Award in 1993, 1995, 1998 and 2000.

 

 

New York Sports Club, NYC, 2006 to Present

General Manager      

• Leverage outstanding organizational skills to drive broad-scope activities such as operations, sales, marketing, loss prevention, customer service, financial administration, and staffing.  
• Regularly evaluate employee performance and provide constructive feedback to achieve immediate improvements.
• Exercise significant problem solving, interpersonal, negotiating and communication skills to rectify customer complaints.
• Scrutinize club s financial data and deploy strategies to grow revenues, reduce costs, and achieve sales and profit goals.
• Conduct regular staff meetings to communicate business plans and marketing programs, assign goals, and elevate team cohesiveness.
• Manage club revenue including cash handling, deposit reconciliation, and bank deposits.

 

Continued

 

 

 

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Professional Experience continued

 

RCT Financial, Edgewater, NJ, 2005 to 2006

Branch Manager

• Steered full spectrum of daily branch operations encompassing employee management, defining and assigning goals to loan officers, monitoring budget compliance, and overseeing P&L (profit and loss).
• Diligently ensured constant adherence to corporate and regulatory rules and guidelines.
• Hired, trained, coached, directed and supervised personnel.
• Played a lead role in structuring and approving loans and gathering necessary documentation to close and fund loans.

 

Re/Max Villa Realtors, North Bergen, NJ, 2005 to Present

Realtor

• Demonstrate exemplary talents in the complete sales cycle from prospecting through to closing and contract administration.  
• Proactively support sellers and buyers by listing, showing and selling residential properties.
• Conduct competitive market analyses to determine listing prices, create property descriptions and advertisements, and hold open houses for realtors and prospects.
• Coordinate seamless sales transactions between realtors, buyers, sellers, lenders and lawyers.

 

Countrywide Home Loans, Springfield, NJ, 2003 to 2005

Senior Account Executive

• Applied sharp leadership capabilities toward managing, training and mentoring team of five account executives.
• Established, encouraged and maintained a collaborative and cohesive work environment, vital to maximizing volume and profitability and exceeding monthly goals set by senior management.

 

Advantage One Mortgage, Fort Lauderdale, FL, 2002 to 2003

Loan Officer

         Navigated complete loan process from conducting credit checks to meticulously completing documentation.

• Skillfully presented loan solutions and programs, winning confidence of borrowers through strong relationship-building skills

 

Bally Total Fitness, North Bergen, NJ, 1991 to 2002

General Manager

         Spearheaded daily facility operations inclusive of staffing, budget administration, sales, and customer service.

         Leveraged considerable financial acumen toward closely monitoring spending and maximizing profits.

         Hired, trained, developed and evaluated personnel, proactively recognizing excellent performance with advancements opportunities.

         Motivated team to achieve monthly goals and consistently achieved personal goals assigned by senior management.

         Swiftly responded to and resolved customer issues and complaints to ensure member satisfaction and loyalty.