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yyyyyy x. yyyyyy
country of citizenship: usa
ssn#: xxx-xx-xxxx
vacancy posting: xxxxxxxxxxxxx
position: medical management gs-0670
business management
core
qualifications/competencies
healthcare/medical administration; clinical operations; business management; patient/client services; referral management; healthcare system networks; budget administration; human resources; training; business development; policies and procedures; process improvements; quality assurance; procurement; marketing; public relations; communications; presentations; negotiations; database administration; computer operations; documentation; reporting; lpn
professional
experience
quantell
11/15/2004 - 06/15/2007
referral center referral
manager
fort knox, kentucky united states
supervisor: dr. melvin modderman -xxx-xxx-xxxx; contact: yes
salary: $38,542.00 per year
hours per week: 40
acting as customer assistance representative and key point of contact, effectively evaluated and responded to patient referral issues to ensure optimal customer servicing. assisted clients/patients in obtaining and understanding healthcare benefits and supported healthcare providers and case management workers on tricare issues.
applied comprehensive knowledge of hospital infrastructure toward efficiently managing referral operation functions ranging from performing comprehensive research, analysis and resolution of discrepancies to conducting reviews for determination of care within army community hospital or deferred care to civilian network; reviewed and processed as many as 200 referrals daily. sourced civilian healthcare facilities and provided healthcare finder services.
actively
participated in weekly meetings with department chief to discuss clinical
operation, policy and procedures and related issues. effectively used diverse
automated equipment.
medical staffing network
09/19/2002 - 10/20/2004
licensed
practical nurse
louisville, kentucky united states
supervisor: dr. steve white - 502-222-9441; contact: yes
salary: $47,800.00 per year
hours per week: 40
demonstrated strong administrative skills in documenting health care records, providing internal and external providers with data on a need-to-know basis and ensuring security of confidential records and medications. proficiently ordered medications from outside pharmacy daily.
collaborated with physician and physician assistant in delivering quality healthcare, with responsibilities ranging from assisting with minor surgical procedures for 30-40 patients, administering medications and injections and starting ivs to maintaining accountability of sharps, ordering ambulance emergency transport and coordinating daily transfer of up to 50 prison inmates both to and from reformatory medical clinic.
page 1 of 4
terry j. ingle page 2 of 4
ireland army community hospital (iach)
03/10/2000 - 08/10/2002
licensed
practical nurse
fort knox, kentucky united states
supervisor: sue fannin - 502-624-0433/0434; contact: yes
pay grade: gs - 600 - 5
salary: $27,000.00 per year
hours per week: 40
in addition to facilitating medical diagnostics and therapeutics, oversaw completion and documentation of quality assurance checks for point of care, ensured compliance with health care provider directives by following up with patients and provided patient education on childhood diseases and immunizations.
health south rehabilitation hospital
06/15/1999 - 02/11/2000
licensed
practical nurse
elizabethtown, kentucky united states
supervisor: jan - 270-769-3100; contact: yes
salary: $30,000.00 per year
hours per week: 40
performed
head-to-toe patient assessments, facilitated physician orders and assisted with
specialty care/rehabilitative equipment setup and patient treatments.
applied dynamic communication skills toward conferring with and educating
patients/family on conditions and discharge planning needs.
ireland army community hospital (iach)
04/07/1998 - 04/30/1999
senior
enlisted advisor/tricare
fort knox, kentucky united states
supervisor: sandy anderson - n/a; contact: yes
salary: $40,000.00 per year
hours per week: 40
acted as commander s representative to lead agent s beneficiary council, representing the needs and interest of service members/families on military health insurance needs and unique concerns. presented briefings to installation and remote site personnel on tricare as well as services available at both iach and remote army community hospitals (ahcs). conducted semi-annual site visits at each remote ahc and interviewed senior-ranking personnel to identify and address community needs and concerns.
successfully implemented beneficiary advisory council; established membership composition, meeting logistics and agenda. managed meeting minutes and distributed to members. resourcefully arranged guest speakers and special presentations.
collaborated in marketing tricare and mtf, including partnering with local media to publicize events and inform target market of healthcare delivery system changes. productively met with senior leadership of mtf to confer on issues ranging from access to care and policies/procedures impacting units and families to concerns raised by beneficiary advisory council. efficiently maintained database of concerns, actions taken and results, and met monthly with mtf executive team to discuss issues.
ireland army community hospital (iach)
06/01/1996 - 03/30/1998
department
of surgery administrator
fort
knox, kentucky united states
supervisor: ltc carolyn winbush - n/a; contact: yes
salary: $35,000.00 per year
hours per week: 50
delivered quality managerial support of 22 departments within department of
surgery in areas ranging from budget, planning and logistical guidance to
manpower and personnel administration; cost-effectively administered $1.6m
budget and maintained personnel and training database for 195 staff with the
assistance of a gs-6 secretary. participated in weekly administrative
meetings and conferences with governing boards, medical staff and department
heads and coordinated interdepartmental functions. concurrently appointed to
and/or served as controlled substance inventory officer, patient appointment/
ambulatory systems manager, approving official for impac credit card holders,
and computer superuser .
terry j. ingle page 3 of 4
department of surgery administrator c continued
proactively recruited, hired, trained, directed and evaluated medical, nursing, technical, clerical, and maintenance staff for 24/7 operations. strategically coordinated staff schedules and assignments to effectively allocate and utilize resources. developed and executed results-oriented organizational policies and procedures for facility/medical unit to optimize operational performance.
additionally practiced as an lpn in medical/surgical, orthopedic, pediatric, and behavioral health and rehabilitation wards.
ireland army community hospital (iach)
08/01/1994 - 05/30/1996
wardmaster/special
care unit (scu)
fort knox, kentucky united states
supervisor: ben webb - n/a; contact: no
salary: $35,000.00 per year
hours per week: 40
applied
strong planning and organization skills toward coordinating and executing
relocation and expansion of scu, substantially increasing volume while
simultaneously boosting quality of care. resourcefully researched, planned and
negotiated cost-effective scu nursing staff competency training with veteran s administration hospital, louisville to broaden knowledge base and experience in caring for
intensely ill patients, creating opportunity to recapture champus patients.
significantly enhanced provider capabilities in noninvasive patient status
monitoring by spearheading procurement of $100k state-of-the-art monitoring
system
97th general hospital
06/25/1992 - 06/14/1994
wardmaster/lpn
frankfurt, armed forces overseas united states
supervisor: ltc brunken - n/a; contact: no
salary: $28,000.00 per year
hours per week: 40
as key player in ward planning and operations, led team of 14 military and 2 civilian personnel in providing patient care for a 13-bed, multi-service intensive care unit (icu) and 8-bed recovery room, with accountability for administering $100k annual budget and maintaining $825k hand receipt. efficiently prepared and submitted time and attendance for 8 civilian personnel. contributed dynamic leadership qualities as key control, fire and safety nco, range safety nco, and evening and night supervisor.
proficiently set up and maintained advanced patient care equipment, monitored recoveries from general and spinal anesthesia, provided respiratory therapy and wound care, and administered medications.
fort leonard wood army community hospital
08/12/1987 - 05/20/1992
ncoic/licensed
practical nurse
fort
leonard wood, missouri united states
supervisor: ltc anderson - n/a; contact: no
salary: $26,000.00 per year
hours per week: 40
oversaw 3 military and 8 civilian personnel serving approximately 2,450 patients monthly for surgical, urology and internal medicine clinics; held accountable for $174k+ hand receipt and $30k+ budget. actively assisted health care providers with surgical and diagnostic procedures.
fort sam houston
05/07/1986 - 07/07/1987
student
san antonio, texas united states
supervisor: janet thompson - n/a; contact: no
salary: $24,000.00 per year
hours per week: 40
attended 91c30 licensed practical nurse (lpn) in the army, graduating on
commandant s list and in top 5% of the class.
terry j. ingle page 4 of 4
5/502nd inf reg
04/19/1983 - 03/10/1986
squad
leader/combat medic
berlin, armed forces
overseas germany
supervisor: danny englund - n/a; contact: no
salary: $24,000.00 per year
hours per week: 50
trained while assigned to berlin brigade in combat and night operations as well
as mission oriented urban terrain (mout). let squad of 6 combat medics
and instrumental in unit success in annual artep.
93rd evacuation hospital
(08/10/1979 - 03/15/1983)
squad
leader/combat medic
fort leonard wood, missouri united states
supervisor: sfc keith mcmahon - n/a; contact: no
salary: $18,000.00 per year
hours per week: 40
through
effective training and leadership, successfully directed 5-member squad in
inspecting and maintaining 3 mobile medical vans. effectively controlled
inventories and ordered medical supplies; took the initiative to devise and
institute medical supply reorder system that substantially improved section
capabilities in carrying out missions. built top-performing team by motivating
and encouraging staff to excel in basic rifle markmanship (brm),
skilled qualification testing (sqt), common task testing (ctt), and physical
fitness training and testing.
education
touro university
cypress, california united states
degree: master's degree
major:
healthcare management
gpa: 3.83
dates:
04/10/2006 - 08/12/2007
key areas of study: administration, management, leadership, marketing,
management concepts in healthcare systems, ethics and legal aspects of
healthcare management, managed health care plan coordination, short/long-term
care facilities
sullivan university
louisville, kentucky united states
degree: bachelor's
degree
major:
business administration/management
gpa: 3.38
dates: 09/15/2000 - 09/20/2003
key areas of study: management theory, human resources management and behavior,
accounting and other quantitative methods, purchasing and logistics,
organization and production, marketing, business decision-making
credentials/certifications
licensed practical nurse, 1987-current, state of kentucky
lpn/bls certification
awards/honors/recognition
civilian performance award
msm (2), arcom (3), aam (6)
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