Yyyyyy x. yyyyyy                                      

 

Address:                                   0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phone:                                      (xxx-xxx-xxxx

 

Position:                                   Staff Operations Specialist (SOS)

 

 

Core Competencies

 

Timekeeping; Scheduling; Interpersonal Relations; Collaborative Teamwork; Organization; Workflow Coordination; Prioritization; Time Management; Strategic Planning; Performance Optimization; Crisis Management; Productivity/Efficiency Improvement; Decision-Making; Program Analysis; Program Enhancements; Analysis; Research; Data Generation; Information Gathering; Project Management; Briefings; Presentations; Communications; Consultations; Policy/Regulatory Compliance; Operations; Administration; Budget Compliance; Database Management

 

 

Professional Experience

 

Support Services Technician, 0303, 6/2006 - Present

Federal Bureau of Investigation, Tampa Division, 5525 W. Gray Street, Tampa, FL

Supervisor:  May Contact - SAS Louann Santiago xxx-xxx-xxxx

Hours:  40 per Week

Grade Level: GS-08/08

Salary: $52,065/yr

                                    .

Contribute WebTA knowledge and experience toward serving as timekeeper for Squad 6 and ORA 4 personnel and performing corrected WebTAs.  Apply organizational skills and strong attention to detail in accurately entering time and attendance from FD-420a s into the Administrative Time Capture (ATC) for Task Force Agents (TFA).

 

In addition, perform reception duties; run the security database to allow entry and query National Crime Information Center (NCIC) histories for walk-ins. Exhibit multitasking and communication talents in efficiently transferring callers to blackberries/other FBI offices, paging employees, directing callers requesting assistance, and reporting illegal activities to the duty agent. Proficiently query criminal histories in NCIC, Florida Drivers licenses, and radio checks.

 

From 9/2006-Present, serve as SST for the Foreign Counterintelligence (FCI) squad, comprising of a Supervisory Special Agent, 8 Special Agents assigned to the Ras, 6 Special Agents in HQ City, and 6 TFAs. Open and handle Secret, Not Releasable to Foreign Nationals (NOFORN), and Dissemination and Extraction of Information Controlled by Originator (ORCON) caveats on Electronic Communications (EC), Intelligence Information Reports (IIRs), Threat Assessments, and Investigative Accomplishment Reports (FD-542s).

 

Upload and handle Guardian Threat Tracking System Reports.  Open/Close control and case files to include Top Secret sub-files.  Effectively prepare and process National Security Letters (NSL) for personnel in the Tampa Division to include the EC approving issuance of NSL for subscriber information and toll billing records for telephone and emails, as well as requests for financial records along with the corresponding outgoing letter (Outlet).

 

 

 

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Yyyyyy x. yyyyyy                                      

Job Posting: Staff Operations Specialist (SOS)

Social Security Number: XXX-XX-XXXX                                                                                  page 2 of 5

 

 

Receive, handle, and process evidence received via FD340a s (1As) into Automated Case System (ACS).  Upload telephone records received from providers into Telephone Applications and provide Call Frequency Reports to case agents. Utilize Access database to provide Squad supervisor with IIR reports broken down by Agents and by top priority countries.  

 

 

Support Services Technician, 0303, 2/2004 - 6/0000 xxxxxx xxxx , xxxx , xxxxx 00000

Supervisor:  May Contact - SAS Kimberlee Burke, 757-455-2629

Hours:  40 per Week

Grade Level: GS-08/06

Salary: $45,371/yr

 

From 6/2005-6/2006, appointed to serve as Support Services Technician (SST) for the Foreign Counterintelligence (FCI) squad comprised of a Supervisory Special Agent, 12 Special Agents, 2 Task Force Agents, and 8 SSG personnel.  From 2/2004-6/2005, served as SST for the Field Intelligence Group (FIG/Squad 9) comprised of a Supervisory Special Agent, a Supervisory Intelligence Analyst, 3 Special Agents, and 9 Intelligence Analysts. 

 

Relied upon to open/handle Secret, NOFORN, and ORCON caveats on EC, IIRs, Threat Assessments, and Investigative Accomplishment Reports (FD-542s), as well as uploading and handling Guardian Threat Tracking System Reports.  Prepared and maintained Squad supervisors appraised of Special Agents and support personnel file reviews as well as Performance Plans (FD-727.1) and Performance  Appraisal Reports (FD-728.1).  Strategically maintain and update squad s calendar in Outlook to include leave requests, meetings, conferences, and in-services.  Enter time and attendance (T&A) and leave into the Administrative Time Capture and perform adjustment T&As, as necessary. 

 

From 9/2004-6/2005, successfully assumed SST duties of the Violent Crimes Squad (SQ 10) in addition to FIG Squad (SQ 9) duties until reassignment to FCI squad, further illustrating exceptional ability to manage multiple functions concurrently.  Squad 10 comprised of a Supervisory Special Agent, 6 Special Agents, and 3 Task Force Agents.  Opened case files and sub-files, including 1As, Telephone, Forfeiture, Subpoena, Electronic Surveillance (ELSUR),and Physical Surveillance, to support electronically created case files.  Received and processed evidence received via FD-340a's into Automated Case System (ACS).  Assigned and covered leads and uploaded, serialized, indexed, and filed EC, Form for Reporting Information That May Become Testimony (FD-302), Fugitive Form (FD-65), administrative subpoenas requesting telephone subscribers, Letter Head Memorandum (LHM), and Record Request (FD-125). 

 

 

Investigative Assistant (OA), 1812, 8/2003 - 2/0000 xxxxxx xxxx , xxxx , xxxxx 00000-2395

Supervisor:  May Contact - Debbie Parham, 757-444-6105

Hours:  40 per Week

Grade Level: GS-08/06

Salary: $45,371/yr

 

As Investigative Assistant for the Foreign Counterintelligence (FCI) comprising of Supervisory Special Agent, Assistant Supervisory Special Agent, and 9 Special Agents, processed and emailed leads to other NCIS offices to conduct investigations.  On a daily basis, thoroughly screened and processed all Naval messages to allow Agents to view through the Secret Network (SIPRNET) and the unclassified messages through (NIPRNET). 

 

Conducted the annual physical inventory of the FCI Squad Fortezza cards.   After comprehensive review and analysis, determined that some of the safes in FCI were not up to code and should not be holding Secret material.  Exhibited initiative in promptly coordinating with Public Works to replace the locks for those safes.

 

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Yyyyyy x. yyyyyy                                      

Job Posting: Staff Operations Specialist (SOS)

Social Security Number: XXX-XX-XXXX                                                                                  page 3 of 5

 

 

Secretary (OA), 0318, 10/2002 - 7/0000 xxxxxx xxxx , xxxx , xxxxx 00000-1098                                                      

Supervisor:  May Contact - Mr. Harry Finley, 757-444-8615

Hours:  40 per Week

Salary: XX,XXX/yr

Grade Level: GS-05/10

 

While working as the Secretary for the Norfolk Regional Forensic Laboratory comprised of a Lab Director and 10 laboratory personnel, prepared travel orders and fax to HQ, applying solid knowledge of Federal Travel Regulation (FTR).  Performed timekeeping duties using the Man-Hour Reporting System (MRS 200), including submitting NCIS Payroll Problem Worksheets to HQ to correct errors regarding employees' leave, NCIS Work Schedule Changes, Daily Activity Log (DAL) uploads to HQ, and DAL code updates.  Handled mail orderly duties, ensuring critical compliance with Navy Postal Manuals. 

 

Processed lab request cases into NCIS Laboratory Information Management System (NCIS/LIMS).  Proficiently maintained and updated Laboratory personnel's PARIS entries/updates to Norfolk's Field Office.  Completed and possessed Department of the Navy's (DON) Purchase Card.  Applying bilingual talents, translated from Spanish into English a 50+page sworn statement, police report, and testimony of an American citizen detained for court purposes.

 

From 2/2003-5/2003, performed Assistant Evidence Custodian duties.  Received, properly marked, logged, and stored all items of evidence submitted by various NCIS units and other Naval commands, both ashore and afloat.  Maintained full accountability for ensuring all items of evidentiary material met legal requirements of custodian documentation prior to acceptance into the evidence tlinesystem; safeguarded these items while in the evidence facility and properly maintained the evidence log, chain of custody, active evidence file records, and final evidence disposition files.  Updated computerized database of all evidence and requests for analysis by the laboratory, integral to optimizing efficiency.  Using an Access database, barcoded all local pieces of evidence kept at the Consolidated Evidence Facility (CEF).  Ensured the secure and accurate transfer of evidentiary materials to other NCIS components, federal, state, and local law enforcement agencies or laboratories including all laboratory transactions with Forensic Specialists assigned to the NCISRFL were in consonance with established DON/NCIS policy.  Responsible for the packing, shipping, custody, and purpose of picking up and collecting evidence from the various NCIS temporary drops and transporting the evidence to the CEF for permanent storage. 

 

 

Secretary(OA), 0318, 9/1997 - 10/0000 xxxxxx xxxx , xxxx , xxxxx 000007, Aguadilla, PR 00604-0467

Supervisor:  May Contact - ACPA Norbert Gomez, 787-882-3560

Hours:  40 per Week

Salary: XX,XXX/yr

Grade Level: GS-07

 

Serving as the secretary for the Ramey Sector comprised of Chief Patrol Agent, Deputy Chief Patrol Agent, Assistant Chief Patrol Agents, and 11 Sector staff, made all Sector travel arrangements with contract Travel Management Center (TMC) by requesting airfare, hotel, and car rental reservations.  Prepared and obtained necessary authorizing and funding approvals on travel authorizations (GSA Form 87) using Travel Manager.  Timely submitted travel vouchers upon travelers' return.  Prepared Sector requisitions (G-514s) and purchase orders by using SPAN (now IPRO) to request supplies, equipment, forms, and services. 

 

 

 

 

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Yyyyyy x. yyyyyy                                      

Job Posting: Staff Operations Specialist (SOS)

Social Security Number: XXX-XX-XXXX                                                                                  page 4 of 5

 

 

Maximized performance while controlling costs by obtaining bids from prospective vendors.  Prepared and submitted to Region monthly Federal Acquisition reports of all the purchase orders generated by the office.  Closely monitored inventory of supplies, maintaining full stock and anticipating needs based on use.  Posted changes to Federal Acquisition Procedures (FAR) regulation.  Proficiently maintained Sector's property cards regarding Skytel pagers ensuring issuance and return of them if transferring from the Service. 

 

Relied upon to perform timekeeping duties on a bi-weekly basis of 22 time and attendance reports.  Prepared leave audits for employees and prepared Administratively Uncontrollable Overtime (AUO) computations.  Served as the Principal cashier of Sector's imprest fund ($3,000) and prepared monthly replenishment vouchers to Dallas Finance Center (DFC).  Applied language skills toward translating from Spanish into English newspaper articles, letters, local service contract, and police accident reports.

 

 

Prior Experience

 

Investigative Assistant (IA), 1802 - DOJ, INS, Investigations/Alien Criminal, Apprehension Program (ACAP), San Antonio, TX

 

Secretary (OA), 0318 - DOJ, USINS, U.S. Border Patrol, San Antonio Station, San Antonio, TX

 

Secretary (OA), 0318 - DOJ, USINS, U.S. Border Patrol, Anti-Smuggling Unit, Laredo, TX

 

Secretary - Vaquillas Ranch Company, Laredo, TX

 

 

Education

 

Bachelor's Degree, Bachelor in Secretarial Sciences - University of Puerto Rico, Rio Piedras, PR, 6/1981, 139 Semester Hours; 3.45 GPA & Magna cum Laude

Diploma C Nuestra Senora de la Providencia, San Juan, Puerto Rico, 5/1976

 

 

Training/Certifications

 

WebTA Support Employee Training (2 hrs), 2008

WebTA Timekeeper Training (2 hrs), 2008

Information Systems Security Awareness (2 hrs), 2008

FISA Management System NSL Subsystem Training (4 hrs), 2008

National Security Letters, 2008

Oversity of the Attorney General's Guidelines for Domestic FBI Operations, 2008

Overview of the Domestic Investigations and Operations Guide (4 hrs), 2008

Introduction to the Intelligence Program (4 hrs), 2007

SENTINEL Phase I General User Assessment, 2007

NCIC CJIS Certification Class, FBI (4 hrs), 2006

Beginning Access 2000, U.S. Department of the Navy (16 hrs), 2003

Beginning Outlook, U.S. Department of the Navy (8 hrs), 2002

Uniform Filing System, U.S. Department of Justice (8 hrs), on-the-job training, 1997

Texas Crime Information Center (TCIC) Training, Department of Justice (8 hrs), 1996

Inspector General Course, U.S. Department of the Army (80 hrs), 1990

Preparing and Managing Correspondence, U.S. Department of the Army (8 hrs), 1987

Effective Army Filing, U.S. Department of the Army (8 hrs), 1984

Executive Secretarial/Assistant Seminar, U.S. Department of Agriculture (40 hrs), 1983

Better Office Skills and Services, U.S. Department of Agriculture (16 hrs), 1983                                      

 

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Yyyyyy x. yyyyyy                                      

Job Posting: Staff Operations Specialist (SOS)

Social Security Number: XXX-XX-XXXX                                                                                  page 5 of 5

 

 

Foreign Language Skills

 

Spanish C Advanced Speaking, Writing & Reading

 

 

Achievement Awards, Honors & Recognitions

 

Time Off Award from the Federal Bureau of Investigation, Tampa Division, 1/2008

Individual Cash Award from the Federal Bureau of Investigation, Tampa Division, 5/2007

Time Off Award from the Federal Bureau of Investigation, Norfolk Division, 8/2006

On-the-Spot Award from the Federal Bureau of Investigation, Norfolk Division, 5/2006

Sustained Performance from the Federal Bureau of Investigation, Norfolk Division, 6/2005 (monetary)

On-the-Spot Award from the Federal Bureau of Investigation, Norfolk Division, 7/2004

acceptable Naval Criminal Investigative Service (NCIS) Performance Review rating for outstanding duties performed as Investigative Assistant, 2/2004

Special Act Monetary Awards 1998, 1995, 1994 (1998 Special Act Monetary Award: arduous preparation that resulted in Ramey Border Patrol Sector having least deficiencies found in the areas of filing, time and attendance reports, AUO, imprest fund, and purchasing)

Certificate in Recognition of 10 Years of Service, 1991

Department of the Army Commendation for Exceptional Performance for initiatives in developing automated methods for monitoring Inspector General cases and suspenses, significantly increasing efficiency of the office, 1990

DoDDS Scroll of Appreciation at Muenster Elementary School in recognition for the support given to the Muenster Elementary School in Muenster, Germany, 1986

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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