career objective                              

seasoned, results-driven operational management executive eager to contribute sharp business acumen, strategic planning, and internal team-building skills toward supporting the employer in optimizing financial and operational performance

 

profile                                                

ø  offer numerous years of operational management experience with expertise in business analysis, budgeting, strategic sales planning, marketing, client relations, human resources, and staff development

ø  solid record of developing and implementing highly effective, client-specific turnaround strategies; extensive experience with urban and inner-city markets as well as with neglected regions

ø  expertly create and enforce aggressive resource planning programs including utilization, organizational management, process improvements, employee development and training, accountability measures and daily systems and controls

ø  effectively identify and capitalize on opportunities to penetrate and develop markets; solid experience in diverse arenas including retail, restaurant, and financial services industries

ø  demonstrated ability to increase market share and financial performance in a highly competitive industries

ø  dynamic organization, prioritization and time management skills; consistently achieve critical deadlines while maintaining high quality standards

ø  possess strong communication, presentation, and negotiation skills

 

professional experience                

vice president of operations, c w financial, llc, philadelphia, pa                                                              3/06 c 6/08

• successfully steered all northeast us operations efforts and staff and managed $30 million budget at this rapidly expanding financial services startup company
• performed a wide range of functions related to business growth and development including performing market research, forecasting, creating positioning opportunities, developing company procedures, and cultivating business relationships; newly formed company achieved 140 locations throughout ten states within two years
• executed human resources and team building responsibilities; actively recruited, trained, supervised, and evaluated all levels of employees in multiple departments

 

regional vice president, capitol region, america s cash express, inc., irving, tx                                       5/03 c 1/06

• in recognition of superior performance, steadily progressed within company to attain executive position entrusted with operational turnaround within most challenging market for this leading financial services retailer
• achieved incremental market increases and improved company performance across 90 locations in the washington d.c., virginia, and maryland territories responsible for $60 million in annual revenue
• oversaw hr, accounting, and collections departments as well as seven district managers; supervised resource management, customer service, franchise operations and acquisitions, and employee training
• effectively monitored market and competitor activity to continually update business strategies and goals; maintained 95-105% staffing levels
• in prior position as operations designate for the orlando metro and daytona beach territories, successfully led turnaround of underperforming region to generate sales increases of 12% ahead of established plan, profits 30% ahead of plan, and staffing at 105%

 

district leader, blockbuster, inc., atlanta, ga                                                                                             4/01 c 10/02

         proficiently restored profitability and directed business operations within assigned 12-location territory; instituted marketing initiatives resulting in 5% increased revenue

         worked closely with management team to develop and implement customized financial and operational plans; emphasized customer service and teamwork, in-store sales strategies and techniques, cost reduction initiatives, and marketing execution

         instituted strong merchandising and inventory controls based on cycle counts and managerial accountability; reduced shrinkage by 3% in initial 90 days and 4% overall

 

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owner/managing partner, benchmark recruiters llc, orlando, fl                                                                1/00 c 4/01

• built and ran profitable search and placement firm specializing in management recruitment for full and quick service restaurants
• actively managed all business functions including marketing and advertising, business development, sales, and financial planning
• nurtured key industry relationships instrumental to sustained success

 

~ prior background ~

region manager, human resources & training, rtm restaurant group inc., atlanta, ga                             6/98 c 1/00

district manager, rtm restaurant group inc. (arby s), atlanta, ga                                                                7/96 c 5/98

managing director, burger king, tampa, fl                                                                                                 6/95 c 6/96

general manager, pepsi co. kfc, orlando, fl                                                                                             5/92 c 6/95

 

education                                           

b.a. liberal studies, university of central florida, orlando, fl                                                                               1992

 

community activities                        

volunteer, devereux's family support & visitation center, orlando, fl

volunteer, the grove counseling centers, sanford, fl

member, wilson elementary school advisory council, sanford, fl

partner, ckn inc, dba zaxby s minority interest, orange city, fl

volunteer, hatboro little league, hatboro, pa

friends of the 42^nd ward, philadelphia, pa

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

                         

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a insert job title capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include numerous years of experience evaluating business operations to develop and implement highly effective improvement strategies.  i excel at quickly identifying and addressing client-specific needs.  i have a demonstrated history of revamping underperforming sectors by creating solutions that save on costs and generate additional revenue.  my superior communication and relationship management skills have consistently proven instrumental in my ability to work with teams in diverse environments and industries. 

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

art jackson

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

date

 

 

 

contact name

company name

address

city/state/zip code

 

dear _______________________________:

 

i would like to thank you for providing me the opportunity to interview with you and discuss the exciting insert job title position currently available with your company.  having gained a deeper insight into the job requirements and your objectives, i am confident you will find me a valuable asset in achieving your goals.

 

as discussed, i am an enthusiastic, disciplined team player eager to launch a successful career as a dedicated member of your staff.  i believe you will find my dynamic strategic planning, business development, and turnaround management skills vital to your operations and look forward to contributing to your success.

 

should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience.  again, thank you for the enlightening interview.  i look forward to your response.

 

sincerely,

 

 

 

art jackson