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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Career Objective
Results-focused Administrator, Director and Business Manager with a proven track record of success driving operational performance in the healthcare industry eager to apply diversified 15 years of experience in business administration, management, financial / accounting analysis, and billings towards supporting a progressive organization in optimizing profits
Areas of Expertise
Ø Organizational / Cultural Change
Ø Healthcare Management / Operations
Ø Strategic Planning & Market Expansion
Ø Process Re-engineering
Ø Clinical Process Revitalization
Ø Business Administration
Ø Quality Healthcare Delivery
Ø Executive Presentations & Negotiations
Ø Human Resources & Staffing
Ø Financial Management & Budgeting
Ø Billing & Collection
Ø Insurance Carrier Negotiations
Ø Marketing & Public Relations
Ø Business Development
Career Track
Administrator / Business Manager, Ambulatory Surgery Center, Orlando, FL, 2005 C 2009
Successfully steered, directed and coordinated all activities for free standing ASC with three OR and four endoscopy suites which performed 3,500 cases annually, with full-scope responsibility for operational and financial performance
Promoted service excellence while managing all clinical, billing and front-desk department staff
Accurately analyzed, measured and reported case costs for ASC procedures and presented findings at the annual Physician Board of Directors meetings
Key Achievements:
Ø Drove a 300% improvement in ASC profitability in 2009 by initiating and implementing clinical staff productivity targets and improving billing / collection methods
Ø Created a 90% increase in ASC square footage capacity by re-engineering and directing facility expansion and renovation efforts
Ø Improved revenue by achieving higher case reimbursements by initiating and successfully renegotiating contracts with major insurance carriers
Ø Controlled costs by creating and developing annual budgets which contained continued projected improvements in staff salaries as a percentage of collected revenues
Ø Strategically streamlined licensure renewal processes and regulatory compliance standards
Chief Financial Officer (Temp), Pacific Hills Surgery Center/Eye Care Center, Laguna Hills, CA, 2005
Effectively facilitated syndication / investment opportunities for user surgeons in a fast-paced, 3-operating room ASC with 3,600 annual ophthalmology cases
Key Achievement:
Ø Enhanced patient flow and optimized customer service by directing and re-engineering staffing for Eye Clinic and ASC, including upgrading Administrative, Billing, Optical and Tech departments
Director, Florida Health Care, Daytona Beach, FL, 2003 C 2004
Bariatric Surgery & Fee for Service Contracts
Drove revenue gains while directing, developing, managing, and expanding a multidisciplinary program for the surgical treatment of patients with clinically severe obesity
Increased visibility by designing and creating a website for the bariatric program and print marketing materials such as brochures and scripts for distribution to the media
Managed risk while reviewing, analyzing and evaluating Fee for Service insurance plans
Key Achievement:
Ø Successfully negotiated contracts with third-party payers by developing strategic business and financial plans for the bariatric program
Administrator, Lake Eye Associates, Eustis, FL, 2000 C 2003
Oversaw operations for an expanding multi-physician Eye Care practice with over $4M in revenues, 35 employees and four offices
Directed all areas of the practice, including physician recruiting and contract negotiation, finances/billing/collections, marketing, human resources, and staffing
Recruited and hired two top-performing physicians
Maintained open communication by coordinating and organizing bimonthly physician meetings
Supported marketing efforts by developing content for company website
Ensured productivity and financial performance by creating departmental standards for performance measurement, including budgets for each location, accounts receivable targets, and tech productivity goals
Key Achievements:
Ø Improved operating profitability by 500% and accounts receivable turnaround by 80% which revitalized financial operating performance
Ø Enhanced staff morale and patient service by restructuring staff into teams at each office location
Finance Coordinator, Florida Hospital Waterman, Eustis, FL, 1997 C 2000
Steered Finance Department operations by effectively managing 10 employees
Key Achievement:
Ø Increased productivity and staff morale by proactively re-organizing the department
Academic Credentials
M.B.A. C Accounting (3.5 GPA), University of Arizona, Tucson, AZ
Financed 50% of college expenses with scholarships and part-time work
B.A. C Psychology (3.5 GPA), Vassar College, Poughkeepsie, NY
Financed 50% of college expenses with scholarships and part-time work
Wrote and broadcast news and sports for radio station
Captain of the softball team
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