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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

abc@xyz.com

(xxx-xxx-xxxx

 

career objective

results-driven office administrator eager to contribute superior analytical, problem-solving, and technical skills toward supporting the employer in optimizing operational and financial performance

profile

ø  numerous years of office operations, business administration, and it experience; extensive background in medical and dental practices

ø  identify and address client-specific needs; create, execute, troubleshoot, and document complex technological solutions and processes

ø  effectively install, configure, maintain, and upgrade equipment, software, and network settings; design, implement, and document plans

ø  actively support company in maximizing bottom-line profits by effectively negotiating vendor contracts to achieve competitive pricing and terms on systems equipment, services, and outsourced projects

ø  dynamic organization, prioritization and time management skills; consistently achieve critical deadlines while maintaining high quality standards

ø  proactive team player equally effective in independent and collaborative environments

 

~ technical proficiencies ~

operating systems: windows 98/2000/xp/vista ~ windows server nt/2000/2003 ~ citrix metaframe presentation server

 

applications: gers retail software ~ gfi faxmaker ~ microsoft exchange 2003 ~ ms office sharepoint portal ~ ms project ~ ms project server ~ ms office 97/2000/xp (access, excel, frontpage, outlook, powerpoint, publisher, visio, word) ~ quickbooks ~ veritas backup exec

 

graphics software:       macromedia dreamweaver, fireworks, flash ~ quark ~ corel draw

 

development languages:         css ~ dhtml ~ html

professional experience

mangan dental group                                                                                                                                  2005 c 2010

business administrator

  • expertly oversaw all aspects of daily business operations for this completely digital and virtually paperless private general dentistry practice
  • managed accounting and financial administration functions, including preparing payroll, generating operating statements, identifying trend indicators, and driving vendor relations
  • coordinated in-house and third-party patient financing, verified patient insurance, provided accurate estimates, and performed collections duties
  • provided knowledgeable assistance for existing and prospective clients; delivered treatment presentations, offered explanations of treatments, and scheduled patient appointments
  • served as network administrator and technical support; installed, maintained, and performed troubleshooting procedures on computer network and individual workstations
  • directed marketing and advertising efforts; created collateral, designed promotions, put out quarterly patient newsletter, and managed communications

 

hank s furniture, inc.                                                                                                                                   2004 c 2005

information services and web development

  • designed, implemented, and maintained two distinct corporate web sites for hank s and home place retail stores; additionally created and maintained numerous business intelligence databases and maintained corporate intranet
  • supported and troubleshot computer- and server-based applications including ms office 98-2003, windows 98-xp windows 2003, exchange 2003, citrix metaframe, presentation server, veritas backup exec, and gers retail software
  • analyzed existing systems to recommend and implement changes to improve performance; assisted end users with technical and use issues

yyyyyy x. yyyyyy                                                                                                                                                                                                       page 2

 

clearpointe technology                                                                                                                               2000 c 2004

business operations manager, marketing, web design & development (2003 c 2004)

  • in recognition of outstanding performance, promoted within this computer technology company offering remote management solutions to business operations manager entrusted with a wide range of accounting, web development, corporate marketing, business administration, and hr responsibilities
  • prepared payroll, a/p, balance sheets, p&l statements, financial reports; analyzed trends, costs, revenues, financial commitments, and obligations and reported to executive management
  • designed, developed, and marketed client web sites; analyzed site ranking at various milestones throughout marketing campaigns to assess performance
  • established business processes, recruited and hired staff, managed front office operations and service dispatch functions, and wrote and reviewed client contracts
  • played an integral role in major organizational transition to new line of business c designed new corporate logo and  branding, marketing collateral, website and email marketing, monthly client e-newsletter, and intranet; additionally managed company relocation to new 10,000 sq ft location

web design & development, it instructor (2000 c 2003)

  • prepared and presented winning presentations, delivered project bids and proposals, and designed and developed client websites from preliminary site compositions to site publication; authored content, sourced and created images, tested sites for quality and usability, and marketed websites to improve search engine rankings
  • instructed software courses including web site design, graphics programs, microsoft office suite, ms project, ms project server, and ms windows at this microsoft certified training education center

 

pain care medical associates, pa                                                                                                                1999 c 2000

office manager

  • oversaw all day-to-day office operations for this chiropractic and medical facility with two locations and 15 employees; handled healthcare contracts for all physicians, performed icd-9 and cpt coding, managed accounts billable and accounts payable, and produced payroll c introduced process improvements to dramatically increase cash flow and successfully reduce aging
  • built and maintained the practice s computer network and upgraded software, created all office forms, and designed marketing materials

 

arkansas nephrology clinic, pa & arkansas nephrology dialysis                                                                  1995 c 1999

office manager

  • led five-member team in supporting this nephrology and internal medicine private practice and renal dialysis center
  • managed patient scheduling, payroll for 30 employees at two clinics, and a/p and a/r; substantially increased cash flow and reduced aging within one year
  • researched and implemented an indigent drug program for needy patients who were unable to otherwise afford or qualify for drug assistance

 

~ additional experience ~

freelance web designer c www.dodieking.com

additional website design for a diverse client base, including american abstract and title company, animal behavior consultants, blue sky engenuity, capital business machines, mail contractors of america, select funeral and life insurance company, state of arkansas, liquefied petroleum gas board, the fletcher firm architects, and more

education

university of arkansas at fayetteville                                                                                                           1994 c 1994

general studies

 

~ professional development & certifications ~

microsoft office user specialist authorized instructor

microsoft office 2000 user specialist at master level

 

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