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Yyyyyy x. yyyyyy


Operations / Project Manager 


Innovative Project Manager and Operations Professional as well as decisive and result-focused Process Improvement Strategist with numerous years of outstanding project planning, execution, monitoring and resource balancing skills.  Possesses the ability to support multiple simultaneous projects in a matrix-organizational structure.  Key strengths in design, development and implementation.  A focused, self-motivated team member who takes pride in solving complex problems and delivering user-friendly solutions. 


    Project Adherence                               Organizational Change Management                     Business Research


Strategic Management                  Technology Management & Information Systems          Leadership & Ethics


Qualifications Profile


Ø  Strong technical background with the ability to work independently on multiple projects with specialized knowledge of project management, team leadership and management, strong analytical and decision making skills, strategic and tactical planning and development, communication protocols, problem resolution and proactive methods, as well as fiscal management of multiple facets of operations.

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.

Ø  Identify tasks and develop work breakdown schedules during installation and configuration for multiple network installations and upgrades.

Ø  Comprehensive understanding of the financial systems arena due to advanced education and training regarding information management and business practices.

Ø  Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

Ø  Consistently focus on ensuring development of efficiency best-practices. 

Ø  Proven ability to adapt and develop necessary skills to diverse organization needs.

Ø  Technology savvy and proficient in multiple software platforms and applications.


Functional Competencies


Ø  Serve as continuous process improvement team member and subject matter expert regarding lean processes.

Ø  Redesign existing operating procedures by analyzing and identifying areas for improvement.

Ø  Ability to quickly plan communication support during critical mission such as Iraq War, humanitarian relief efforts, VIP travel such as President, Vice President, and Secretary of State.

Ø  Approach problems from a reductionist standpoint and breaks down to find solutions.

Ø  Obtains and manages customer requirements.

Ø  Manage and direct diverse teams in a cross-functional manner to ensure information sharing and resource collaboration. 

Ø  Possesses strong organizational and analytical skills.

Ø  Highly adaptable in quickly changing technical environments.

Ø  Demonstrate dynamic leadership qualities and strong communication skills in successfully steering financial planning meetings and delivering comprehensive strategies.

Ø  Develop expert plans of action according to specific financial needs, both expeditiously and effectively.

Ø  Effectively manage and support staff relevant to specific projects in order to complete assignments on time and on budget.

Ø  Regularly schedule reviews and tracks progress of particular projects.

Ø  Possess an extensive knowledge of fiduciary practices, policies, and regulations and can apply this knowledge in terms of budgets, forecasting and projections, as well as financial analysis. 

Ø  Provide project leadership in order to achieve maximum production, including budget control, production timetable, status reporting, client/project team coordination, and quality assurance. 



Academic Credentials


n Master of Science C Computer Information Systems, University of Phoenix

n Bachelor of Science C Computer Information Systems, Saint Leo University

n Bachelor of Science C Software Engineering, Colorado Technical University




Professional Career Track


Web Applications Developer, Allstate Insurance                                                                   2008-Present

  Main responsibilities included providing comprehensive design and implementation of web applications to support regional and sales operation.

  Responsible for design and implementation of Auto Premium Sales web application driving auto premium sales for 2009 115% to plan.

  Designed and implemented education webpage tracking student registrations, sales productions, and post graduate production during attendance of Allstate s Sale Producer University.

  Responsible for all stages of website creations for clientele, from initial design and architecture to development, deployment, and management of websites.

Network Operations Manager, DISA, Wheeler, AFB, HI                                                          2007-2008

  Main responsibilities included management of day to day operation of seven Network Operations Centers (SONET/ATM/ Network Security, Satellite Communication, Unclassified/ Classified Networks, DSN, EMSS) providing network services for the Department of Defense (DoD) in the Pacific Region.

  Supervised 24x7 operations of the NOC providing TIER I to support monitoring all incoming trouble tickets, service requests, and any service related issues.

  Coordinated with engineers from AT&T HITS, MCI, GCI, and other TELECOM companies to troubleshoot interruptions/outages and complete service requests.

  Assisted in design and documentation of NetOps processes and procedures to ensure timely access to telecommunications and computing service are delivered efficiently for DoD mission execution.

  Performed risk assessments and exe cute tests of network and data processing to develop security policies to address and mitigate network operational risks.


Telecommunications Manager, US Pacific Command, Camp Smith, HI                                    2005-2007

  Main responsibilities included the formulation of critical analysis and evaluation of satellite communication assets supporting the Pacific area of operation for the Commander of US Pacific Command.

  Served as technical consultant in matters relating to the characteristic of the DoD satellite communication technology during formulation and design of future satellite communication programs such as Mobile User Objective System (MUOS), Wideband Gapfiller System (WGS), and Advance Extreme High Frequency (AEHF) programs, an integrated DoD wide strategy in improving communication architectures.

  Implemented Access Request System that significantly reduced time to request for network and telecommunications services by 50%.

  Developed plans, policies and standard operating procedures to respond to changes in organization s business requirements or changes in regulatory requirements.


Technology Manager, USS Carl Vinson, Bremerton, WA                                                          2002-2005

  Main responsibilities included management of 10 personnel members to provide on-site and off-site customer support for computer workstation, server assembly, configuration, troubleshooting, and repair of Windows and UNIX based FDDI fiber backboned networks for multiple systems.

  Trained personnel to provide on-site and off-site customer support for computer workstation and server assembly, configuration, troubleshooting and repair. Experienced in developing training materials, providing classroom instructions, or providing on-the-job training.

  Responsible for over $1M in annual budget to manage network systems development, installations, and upgrades resulting in high state of systems readiness.

  Mentored and trained personnel by developing comprehensive division training plan and participated in qualifying 85% of personnel with their Enlisted Surface Warfare Qualification.

  Selected #1 out 56 supervisors for superior performance and leadership.

  Selected Employee of the Year in 2004 for superb leadership out of 5000 personnel.


Earlier Experience


- IT Support Specialist, Axis Technologies

- Electronic Technician, Fleet Training Center

Technology Skills

n Systems/Environments: Linux, HP-UX, Solaris, MS-Windows 9x/NT/200x/XP

n Technologies: REMEDY, IDS, IPS, Symantec, Norton Antivirus, Netmon, Microsoft IIS, TCP/IP, OSPF, BGP, HSRP, IPSec

n Web Technologies: ASP.NET 2.0 / 3.5, DHTML, CSS, Ajax

n Scripting Languages: JavaScript

n RDBMS: MS SQL Server 2005 / 2000, MS Access


n Languages: C#, Visual Basic, SQL

n Applications: MS Office Suite, Visio, Project, ADOBE Acrobat, Photoshop

n IDEs: Visual Studio 2003 / 2005 / 2008

n Reporting Tools: Crystal Reports

n Hardware: Dell Workstations, Unix Sun-blade workstations, Cisco Routers, Alcatel Switches, HP Blade Servers, Fiber Optics, CAT5 Cables













Maybelle D. Tupua


Project Management / Operations Manager

Technology Solutions C Staff Leadership C Problem Solving







Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer several years progressive advancement in key roles involving operations and management.  I am skilled at all phases of planning, supervising, and execution of medium to large scale projects.  I am particularly skilled at productions and revenue increases, working directly with all departmental resources, scheduling and process tracking, directing and leading staff, understanding project plans and specifications, and problem solving with minimal impact to the overall operation.

  I have worked as a technical expert in various forms within this sector so I am accustomed to integrating into various cultures and environments. I am experienced at managing others as well as developing and implementing best practices models to increase efficiency and thus completion of projects on time and on budget.  I offer several years of formal training and education as well as progressive advancement within companies due to excelling at responsibilities and making significant contributions the projects to which I am assigned. 

            I am an exceptionally hard worker and consider myself a strong team player.  My enthusiasm comes from working directly with products and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.  Further I am open to discussing relocation if this should be a requirement.

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.



Maybelle Tupua


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