career objective                              

results-focused manager eager to contribute strong skills in operations, administration, and customer service toward supporting the employer in optimizing performance

profile                                                

ø  offer numerous years of experience in managing production operations within the financial services industry, with expertise in image based balancing, risk and fraud reduction, and process improvements

ø  solid record of building, mentoring, and leading top performing support teams; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø  develop and implement highly effective strategies instrumental to improving overall productivity and profit margins; experience managing technological upgrade projects

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  ensure compliance with government laws and regulations as well as corporate policies and procedures

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  sharp technical proficiencies including use of ndp600 devices with image cameras; as well as depth of knowledge in data and image retrieval, code line matching, and device messaging processes

ø  proactive team player equally effective in independent and collaborative environments

professional experience                

comerica bank, inc., livonia, mi                                                                                                             1992 c 2008

department supervisor, check services power encode department

• in recognition of outstanding performance, steadily progressed within comerica to attain managerial position entrusted with training, coordinating, and leading power encode department's 10-member team
• oversaw full line encoding operations for all outgoing checks from very high volume department to numerous financial institutions; responsible for technical performance, account reconciliations, and quality control efforts to ensure maximum levels of efficiency and accuracy
• developed and implemented process improvements, instituted cost controls, and mitigated risk and fraud by maintaining open lines of internal communication
• provided exceptional customer service and successfully resolved potential issues

workflow manager, check services department

• examined existing interdepartmental procedures to determine strategies to increase productivity; recommended and launched workflow and process improvements

transaction processing analyst                  

• diligently monitored dda, general ledger, and atm accounts for potential charge-offs; collaborated with risk and fraud department and check services  department on special projects and investigations

senior quality control clerk

• ensured accuracy of transactions and accounting; researched and corrected internal and external issues, maintained accounts receivable, and processed foreign and collection items, bearer bonds and coupons

 

~ key achievements ~

• cost-effectively reduced annual budget by $40,000 through use of capacity models and financial planning
• coordinated major improvement project replacing 12 low-speed sorters with 6 high-speed sorters and image cameras
• successfully reduced incidents of fraud and potential risks by serving as interdepartmental liaison

 

~prior background information available ~

education                                           

business administration, wayne county community college, detroit, mi