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YYYYYY X. YYYYYY

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx • abc@xyz.com

 

Dynamic, results-driven, and ambitious Management Professional with broad based experience in team leadership, staff development, general operations, and customer service, eager to contribute strong communication, organization, and leadership skills toward supporting the objectives of a progressive employer.  Reputation as a strong and dependable manager, with the ability to gain the cooperation of staff and peers, while aligning day to day business activities with corporate goals for revenue, customer satisfaction, and profitability goals. 

CORE COMPETENCIES INCLUDE:

 


  Customer Service Focused

  Bilingual/Spanish and English

  Merchandising/Promotions/Displays

  Cultivate Strong Vendor Relationships

  Train/Develop/Mentor Staff

  Sales Performance Management

  Profit and Loss Accountability

  Improve Inventory Control

  Oversee Quality Control

  Institute Processes to Control Shrinkage


 

Professional History

 

2001 to Present:  ALDI FOODS INC. - Store Manager

  Lead day to day oversight for operations activities for a busy grocery retail operation.

  Create strategic plans based on overall corporate strategy and vision to ensure the highest level of success.

  Develop and drive marketing and promotions strategies to deliver consistent communication and unified messaging across the operation, provide leadership and direction to marketing, budget and finance, personnel administration, customer service, inventory management and retail teams.

  Manage the process for talent selection, training, development, performance evaluation and employee relations strategies; create a cohesive, customer service driven environment using positive reinforcement and motivational strategies to create a high performance team.

w  Schedule employees, address disciplinary issues as necessary and oversee all performance initiatives and operational activities to optimize customer service and revenue results.

  Lead staff performance with a focus on accountability and empowerment; provide best practice strategies to the team which allows greater ownership of responsibilities and the freedom to solve problems and maintain accountability for their own performance.

  Balance register receipts; complete all daily bank reconciliations and deposits.

  Develop influential relationships with strategic suppliers, vendors, manufacturers and merchandising companies to enhance the success of business operation.

  Maintain complete oversight for inventory control, rotation of product, and order planning to align product availability to sales promotions.

  Rank #1 division-wide for inventory management techniques and results.

  Post record daily sales, and named Most Improved among all locations in the division.

 

2000 to 2001:  The Portillo Restaurant Group, Vernon Hills, IL - Manager

   Managed day to day business operations for this busy restaurant location.

   Met customer needs by providing world-class customer service that exceeded expectations.

   Managed staff and provided supervision and direction for all facilities management responsibilities; ensured that the establishment was clean and ready for business at all times, inspected kitchen and food preparation areas regularly for compliance with safety and sanitation standards.

   Analyzed sales levels and profitability, budget and expense tracking, inventory levels, and purchasing activities; negotiated vendor terms, identified new and cost effective resources and prepared revenue and operations reports.

 

1998 to 2000:  Burger King, Corp Chicago, IL - Manager

Education

 

Universidad Politecnica, Hato Rey, PR - Industrial Engineering Courses

University of Puerto Rico, Arecibo, PR - Natural Sciences Courses

 

 

 

 

 

 

 

 

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