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yyyyyy x. yyyyyy
(xxx-xxx-xxxx • abc@xyz.com
results-focused business leader specializing in building solid teams, driving operations growth, controlling budgets, directing strategic planning, providing world-class customer service, and cultivating a strong brand image with superior quality eager to offer 13 years experience toward maximizing an employer s bottom-line performance.
profile of qualifications
top performer who makes decisions to reflect positively on business profits, corporate well-being, and employee satisfaction, along with providing quality staff recruitment that encourages diversity, low turnover rates, and high levels of company loyalty.
ambitious self-starter who uses a broad range of industry knowledge to improve sales, product awareness, and brand imaging.
excellent communicator who seamlessly liaises with all levels of staff and management professionals to optimize efficiency.
integral leader who excels at identifying lucrative business opportunities, defining targeted strategies for capturing new clientele, developing an existing customer base, and attaining solid leveraging in competitive markets and territories.
key areas of expertise
employee recruitment budget / expense control start-up operations regulatory compliance
training / development policy / procedure development high-volume management territory / market growth
professional synopsis
job title
java city coffee company, sacramento, ca 2003 c 2010
applied dynamic leadership talents toward directing comprehensive corporate programming in 3rd party locations, including proactively directing sales growth at regional and store levels, as well as managing training / development, in-store operations, merchandising, promotions, and quality assurance which were instrumental in boosting profits within competitive markets.
built and sustained solutions-focused business operations by leading high-performance training per required protocol for each retail location, along with recommending improvements to corporate programs, utilizing multifaceted training materials to develop staff skills, and working with in-store teams and management professionals to guarantee successful training execution.
conducted pre- / post-installation and recurring quality assessment visits to determine site preparedness in coordination with brand standards and programs, including providing accounts with proper support to effectively represent the corporate brand.
maximized bottom-line results by ensuring monthly promotional and core retail items were prominently displayed and signage was placed according to plan, as well as facilitating superior public relations via vendor fairs, trade shows, and client events.
interfaced among corporate-level and territory-based management and store teams to communicate wins, opportunities, and business issues, as well as liaising between multiple levels of client personnel to establish valuable professional relationships.
retail manager
starbuck s coffee company, oceanside, ca 2000 c 2003
strategically steered all facets of retail store operations for a high-profile chain, including handling partner development, financial reporting, budgetary control, inventory management, supplies / materials ordering, and goal / objective development.
drove business growth by recruiting, training, mentoring, and managing top-performing teams, along with creating comprehensive training programs in coordination with corporate objectives to guarantee consistency among store operations.
expertly scheduled employee tasks / assignments to maximize use of resources and meet cost-effective labor goals, including promoting individualized work-related confidence through the facilitation of beneficial personnel evaluations / reviews.
ensured compliance with strict company policies, store standards, and organizational procedures to guarantee seamless operations at all times, along with maintaining safe, productive work environments per regulatory agency and internal protocol.
job title
einstein s bagel corporation, encinitas, ca 1997 c 2000
spearheaded successful retail operations by aggressively converting all southern california baltimore bagel locations to the einstein s brand, including recruiting, training, and supervising staff and management teams to achieve strong grand openings.
contributed sharp analytical abilities toward evaluating, managing, and controlling sales and profit / loss per company standards and objectives, along with consistently developing new business opportunities for continued market dominance.
professional development
extensive psychology coursework bethany college
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