career objective                              

customer-focused sales manager eager to apply sharp business acumen, team-building, and customer service skills toward supporting the employer in optimizing operational and financial performance

profile                                                

ø  offer more than 10 years of progressive experience in customer service and operational management, with expertise in increasing food and beverage sales and profits

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; cultivate long-term customer relationships and stellar reputation

ø  perform business development functions and build strong community connections to increase visibility and create business partnerships; secured account servicing paramus schools lunch program

ø  hire, train, and manage top-performing support teams; strategically  plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø  collaborate with senior management, chefs, and staff members to consistently uphold high standards of quality; ensure a safe, clean, and sanitary environment

ø  develop and implement standard operating procedures and company policies, as well as employee training programs and performance incentives

ø  proactively monitor industry trends and developments, including competitive services and marketing activities; effectively identify and capitalize on opportunities to penetrate and develop markets

ø  prepare accurate business forecasts to determine food, labor, and overhead costs to develop price points, coordinate food and supply deliveries, oversee inventory control, and implement advertising campaigns to boost business; maintain full accountability for p & l

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  sharp technical proficiencies including ms office, rpm, visual basic, c++, and asp

professional experience                

bensi restaurant, paramus, nj                                                                                      2004 c present
owner / operator

positano restaurant, wayne, nj                                                                                    1999 c 2004
general manager

education                                           

the cittone institute, mahwah, nj                                                                                   2001
associate of applied science in computer programming

william paterson university, wayne, nj                                                                          1994 c 1999

studies in sociology

bergen community college, paramus, nj                                                                       1993 - 1994
general studies

 

~ professional affiliation ~

member, paramus chamber of commerce                                                                      2005 c present