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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • abc@xyz.com
results-driven manager eager to contribute expertise in operations, team building, customer service, and fiscal administration toward actively supporting a progressive organization in optimizing bottom-line performance.
profile
- offer over 15 years of solid and progressive management experience, including expertise within sales/marketing, business operations and customer service capacities.
- quality-driven, strategic leader noted for championing significant process and performance improvements.
- adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
- apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
professional experience
senor sales manager virginia tire and auto 2008-present
- successfully steer tires and maintenance repair sales operations of both to generate high volume growth and revenue.
- contribute proactive planning, developing, and improvement of tires sales growth and workforce motivation of #1 good year dealer.
- manage a broad range of business sales operations, including supply ordering, inventory stocking, personnel training, and ensuring proper inspections by state inspectors
service advisor koons of manassas 2007-2008
- consistently maintained top sales and customer satisfaction scores within dealership.
- successfully educated customers on correct vehicle maintenance and operation procedures for vehicles.
- effectively processed warranty and insurance claims on behalf customers, ensuring complete satisfaction.
- consistently ensured delivery of quality customer service vital to sustaining and growing customer loyalty.
store manager craven tire and auto 2005-2007
- sharp business acumen and experienced in managing broad scope of operations, from sales/marketing, customer service and p&l to creating/selling service estimates, policy development and paperwork.
- effectively hired, trained and directed personnel and actively collaborated in human resource operation functions such as maintaining productive workflow, evaluating performance and providing guidance/mentoring.
- responsible for organizing, ordering, stocking, counting, and verifying inventory.
store manager merchants tire and auto 2003-2005
- contributed expertise toward ensuring smooth mergers by providing quality on-site employee training.
store manager tiresplus 2000-2002
- spearheaded the take-over of unprofitable stores, handling business restructuring, personnel training and procedural improvements resulting in profitable turnaround.
assistant manager merchants tire and auto 1994-2000
- rapidly promoted from repairs to assistant manager and acting night manager of only successful midnight store for exceptional on-the-job-performance and leadership.
professional education
associates of science in business administration northern virginia community college 1994-present
certified virginia state inspector 2000
michelin tire brand certification 1995
goodyear tire brand certification 2005
store manager training merchant s tire, tiresplus and tbc date
gm certification 2007
customer relations, service estimation, service selling, maintenance evaluation, and maintenance repair sales
firestone brand certification ▪ ase certification in brakes ▪ a/c service, repair, steering, and suspension
yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • abc@xyz.com
date
hiring agent name
title
company name
address
city/state/zip code
dear__________________:
i am currently seeking a challenging career opportunity in a management capacity and am submitting my resume for your review. in advance, thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include over 15 years experience in business operations, employee development and customer service. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, leadership, organization, and relationship management skills.
as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.
sincerely,
yyyyyy x. yyyyyy
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