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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

 

results-driven manager eager to contribute expertise in operations, team building, customer service, and fiscal administration toward actively supporting a progressive organization in optimizing bottom-line performance.

 

profile

 

  • offer over 15 years of solid and progressive management experience, including expertise within sales/marketing, business operations and customer service capacities.
  • quality-driven, strategic leader noted for championing significant process and performance improvements.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.

professional experience

 

senor sales manager virginia tire and auto                                                                                          2008-present

  • successfully steer tires and maintenance repair sales operations of both to generate high volume growth and revenue.
  • contribute proactive planning, developing, and improvement of tires sales growth and workforce motivation of #1 good year dealer.
  • manage a broad range of business sales operations, including supply ordering, inventory stocking, personnel training, and ensuring proper inspections by state inspectors

 

service advisor koons of manassas                                                                                                       2007-2008

  • consistently maintained top sales and customer satisfaction scores within dealership.
  • successfully educated customers on correct vehicle maintenance and operation procedures for vehicles.
  • effectively processed warranty and insurance claims on behalf customers, ensuring complete satisfaction.
  • consistently ensured delivery of quality customer service vital to sustaining and growing customer loyalty.

 

store manager craven tire and auto                                                                                                       2005-2007

  • sharp business acumen and experienced in managing broad scope of operations, from sales/marketing, customer service and p&l to creating/selling service estimates, policy development and paperwork.
  • effectively hired, trained and directed personnel and actively collaborated in human resource operation functions such as maintaining productive workflow, evaluating performance and providing guidance/mentoring.
  • responsible for organizing, ordering, stocking, counting, and verifying inventory.

 

store manager merchants tire and auto                                                                                                2003-2005

  • contributed expertise toward ensuring smooth mergers by providing quality on-site employee training.

 

store manager tiresplus                                                                                                                          2000-2002

  • spearheaded the take-over of unprofitable stores, handling business restructuring, personnel training and procedural improvements resulting in profitable turnaround.

 

assistant manager merchants tire and auto                                                                                          1994-2000

  • rapidly promoted from repairs to assistant manager and acting night manager of only successful midnight store for exceptional on-the-job-performance and leadership.

professional education

 

associates of science in business administration northern virginia community college                    1994-present

certified virginia state inspector                                                                                                                    2000

michelin tire brand certification                                                                                                                      1995

goodyear tire brand certification                                                                                                                   2005

store manager training merchant s tire, tiresplus and tbc                                                                                       date

gm certification                                                                                                                                             2007

customer relations, service estimation, service selling, maintenance evaluation, and maintenance repair sales

 

firestone brand certification ase certification in brakes a/c service, repair, steering, and suspension

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a management capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include over 15 years experience in business operations, employee development and customer service. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, leadership, organization, and relationship management skills.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

 

yyyyyy x. yyyyyy

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