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0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com
Patient-focused, solutions-driven professional eager to contribute broad scope of Human Services experience, as well as strong Management, Team Building, and Healthcare Liaison skills, toward achieving the objectives of a highly ethical and progressive organization.
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Profile of Qualifications
Provide responsible and compassionate direct patient care based on strict organizational standards of practices, including demonstrating solid needs analysis / assessment expertise.
Able to effectively liaise between healthcare providers, patients, and families, along with staying focused and maintaining a calm demeanor throughout fast-paced, high-pressure situations.
Skillful at performing independently or within a team based environment to meet and / or exceed all healthcare-oriented goals and objectives while exhibiting an outstanding work ethic.
Contribute sharp analytical skills, excellent problem-solving abilities, superior interpersonal relations talents, and solid communication proficiencies in support of diverse human services operations.
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Education
Bachelor of Science in Social Work North Carolina State University
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Professional Synopsis
Client Services Coordinator, Health Services Personnel, Raleigh, NC 1992 C 1993
Applied solid leadership talents toward directing case management, counseling, and home visits for CAP / DA and MI / MR clients to include handling document administration in accordance with mental health regulations.
Recruited and supervised a top-performing staff in facilitating productive one-on-one in-home and at-work activities, along with liaising among professionals as a company advocate within IEP and Habilitation meetings.
Residential Counselor / Supervisor, Educare, Raleigh, NC 1988 C 1991
Contributed superior social services abilities instrumental in supporting the development of habilitation plans for five MR / DD clients, as well as implementing proactive behavior plans as necessary.
Demonstrated dynamic instructional skills toward providing comprehensive individualized instruction, along with maintaining seamless facility-wide operations (i.e. food shopping, healthcare appointments / consultation).
Effectively monitored group compliance with ICF guidelines and successfully participated in state facility review.
Therapeutic Parent, Wake County MR / DD Services, Raleigh, NC 1986 C 1988
Proficiently performed therapeutic services for a female quadriplegic and mentally-challenged adult through the CAP / MR program to include creating goal plans, assisting with mobility training, modifying daily living skills, and providing client counseling regarding diverse personal and healthcare issues.
Coordinated patient-focused community-wide socialization while concurrently while ensuring individual physical and emotional needs were met.
Group Counselor, Wake County Mental Health Services, Raleigh, NC 1985 C 1986
Facilitated resourceful counseling efforts for a mentally ill / behavior-challenged female patient, along with providing daily living (ADL), budgeting, and positive imagery instructional activities.
Additional Professional Roles Held
Group Home Manager, Family Homes / Our Homes, Chapel Hill / Kinston / Raleigh, NC 1981 C 1985
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Recent Supplemental Employment
Vendor Relations Manager, Barclays Capital / Wachovia (Greenlink, LLC), Raleigh, NC 2005 C Present
Vendor Manager, Wachovia (Greenlink, LLC), Raleigh, NC 2001 C 2005
Delinquency Counselor II, First Union (Homeq Servicing), Raleigh, NC 1997 C 2001
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