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yyyyyy x. yyyyyy
9939 clyde ave. ◊ xxxxxx, mo xxxxxx
xxx-xxx-xxxx ◊ abc@xyz.com
◊ dynamic communicator ◊ customer service professional ◊ administrative expert ◊
driven professional seeking a challenging position where expertise in customer service, sales, and office administration will prove instrumental to company success.
career profile
a results-oriented professional with experience in customer service, account support, and communication. in-depth expertise in identifying and capitalizing on opportunities to penetrate and develop markets to increase company profits and clientele base. strong hands on knowledge of client services and account troubleshooting. dynamic communication, presentation, negotiation, and relationship management skills. proven ability to lead and motivate team members to ensure success. track record for diagnosing complex client problems and consistently delivering effective solutions. proven ability to build customer rapport long-distance and face-to-face.
technical expertise
ms office suite; advanced knowledge of excel and outlook.
professional experience
ryan international airlines 2006-2008
advanced passenger information system coordinator
- successfully serve passengers through processing passport information and computer documentation.
- effectively act as liaison between u.s. customs and airline.
- consistently ensure delivery of quality customer service vital to sustaining and growing accounts.
- efficiently manage flight information and accurate customs documentation.
the may company 2004-2006
customer service/first party collections
- consistently processed incoming and outgoing calls regarding credit lines and customer service inquiries.
- successfully updated account information, researched and resolved account issues.
- efficiently assisted customers in scheduling payment arrangements; resolved delinquent accounts.
premier impressions 2001-2004
sales representative
- responsible for outbound sales calls, including target marketing and local advertising.
- successfully handled all customer service issues; managed account files and secured client information.
education
columbia college, chicago,
il 1997-1998
coursework in advertising
fair debt collection practices act
certificate
yyyyyy x. yyyyyy
9939 clyde ave. ◊ xxxxxx, mo xxxxxx
xxx-xxx-xxxx ◊ abc@xyz.com
◊ dynamic communicator ◊ customer service professional ◊ administrative expert ◊
date
hiring agent name
title
company name
address
city/state/zip code
dear__________________:
i am currently seeking a challenging career opportunity in a sales capacity and am submitting my resume for your review. in advance, thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include experience in sales, customer service, and office administration. i have effectively applied my skills and knowledge toward a successful career in both sales and customer service. to complement this background, i offer dynamic business development, leadership, and client relation skills toward optimizing sales and profits for your company.
as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.
sincerely,
yyyyyy x. yyyyyy
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