yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

results-focused leader specializing in driving business growth, building solid teams, developing core policies / procedures, providing world-class customer service, and cultivating a strong brand image with superior quality eager to offer 10 years of proven management experience toward maximizing an employer s success.

 

profile of qualifications

 

         top performer who excels at aggressively identifying lucrative sales opportunities, defining targeted strategies for capturing new business, developing existing clientele, and attaining solid leveraging in competitive multi-industry markets and territories.

         excellent communicator who plans, prioritizes, and manages multiple property tasks within deadline-oriented environments.

         ambitious self-starter who proactively analyzes market potential to profitably build property-specific business revenue.

         integral leader who builds results-driven teams to encourage high levels of company loyalty and low turnover rates.

key areas of expertise

 

property maintenance                       sales / marketing                                 policy development                      business communications

operations management                  regulatory compliance                       workflow prioritization               budget / inventory control

strategic analysis / planning            account / data management             team building / training             client / customer relations

career highlights

 

         recognized for job performance excellence as a 2-time manager of the year by renaissance chicago o hare suites, including receiving 4 manager of the quarter awards at renaissance and hyatt hotels & resorts and a rising star award.

         won national hotel awards in sales and service, and attained the highest quality assurance audit score in the hotel s history.

         successfully maintained an 82% overall satisfaction score on a detailed guest satisfaction survey for 3 consecutive years.

         contributed to achieving 105% market shared guest satisfaction rates as measured by rivaltracker for 2006.

         generated and maintained a 90% favorable associate opinion score across a 3-year period.

professional synopsis

 

 

rooms division manager / revenue manager

         apply dynamic leadership talents toward directing diverse high-volume hospitality operations, including managing all front desk, transportation, pbx, concierge, loss prevention, group housing, revenue, and 10-day / monthly forecasting activities.

         lead strategic decision-making for ecommerce efforts encompassing parksleepfly.com, along with maintaining key website data, handling opaque / non-opaque sites, and performing targeted new sites research to maintain competitive industry edge.

 

front office manager

         strategically steered hotel operations in absence of director of operations, including directing a top-performing team of assistant managers, supervisors, and hotel staff, as well as initiating policies, procedures, and training outlines for all associates.

         maximized bottom-line results by cost-effectively managing inventories and auditing guest credit accounts, along with training employees in various departments in proper cash handling, daily checklists, guest issues resolution, and follow-thru processes.

         achieved advantageous revenue by supporting increased adr via up-selling of club-level rooms and enforcing rate increases.

         tracked guest incidents and team performance, and managed retail operations and amenities to minimize organizational costs.

 

 

executive housekeeper

         drove hotel operations productivity by implementing comprehensive staff policies, procedures, and training outlines, including revising and enforcing existing work duties to increase cleanliness standards for 135+ employees within the facility.

         streamlined payroll, supplies, and inventories to meet budgetary and current business requirements while maintaining integrity.

         developed valuable internal departmental relationships to guarantee high-quality property maintenance and overall brand image, along with demonstrating strong communication skills toward promptly resolving wide-ranging customer complaints.

         optimized use of resources and met goals by producing efficient employee schedules, managing benefits, and handling 45 / 90 day and annual evaluations, including coaching staff and assistant managers to exceed personal and corporate standards.

 

additional management & administrative support roles held with hyatt hotels & resorts between 2000 c 2004

education & professional development

 

bachelor of science in hospitality & tourism management                                                                          roosevelt university

 

cpr & first aid certified • sanitation certified • emergency response team member • safety committee member