yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com

yyyyyy x. yyyyyy

Senior Marketing Executive

yyyyyy x. yyyyyy

 

Offering over 16 years experience as a Global and Cross Functional Leader, with consistent results in achieving fiscal and organizational objectives. Talent for defining and resolving discrepancies to avoid unnecessary cost expenditures. Strong leader who excels in training and directing top-performing project teams. Effectively establish and manage key relationships with decision makers and strategic partners.

yyyyyy x. yyyyyy

 

Project Management Operations/Development Team Leadership Change Management

Global Coordination End-End Process Optimization Risk Management Regulatory Compliance

PMP Certified Research and Planning Resource Allocation/Administration

yyyyyy x. yyyyyy

 

  Won CISCO CAP Award for Excellence due to exceptional performance and dedication.

  Awarded Certificate of Achievement, IMI Systems for Account Management Consulting/Supervising.

  Achieved Management MCI C All Star Award for technical excellence and extraordinary performance.

  Due to solid technical expertise in resolving issues, won Exemplary Customer Award for Correction of Data Integrity problems.

  For excellence from MCI-WorldCom, attained the Management Cash Award.

 

yyyyyy x. yyyyyy

 

Cisco                                                                                                                            2007-Present

Sr. Business Operations Manager, Global Service Support Operations: Optimize Team

 

Project Backbone (SSC Globalization Initiative)

  Delivered a very successful Pilot, which yielded a CSAT of 4.7 by contributing dynamic leadership skills in managing a Global Cross-Theater and Cross-Functional team.

  Improved field productivity by 35+% by consolidating project plans and preparing executive presentations slides.

 

PDF Reduction Tiger Team Initiative 

  Successfully avoided future Production Data Fixes (PDFs) and reduced BSOS Case Volume through targeted leadership of strategy and governance.

  Eliminated full adoption 14,500 quotes from failing on a weekly basis by avoiding 30K cases per quarter and avoiding $5M in SSC resource costs to work these cases.

 

 

 

 

Page 1 of 3

 

Chinmoyee S. Deshpande                                                                                Page 2 of 3

yyyyyy x. yyyyyy

 

Career Background continued

 

 

Business SME C CIBER

  Resolved impacting renewals of contracts valued at over $1M while improving customer satisfaction by exhibiting solid leadership qualities in directing a cross-functional Tiger Team.

  Proactively addressed 8 BME issues, 2 Governance issues and 4 Potential Process Gaps; since cleanup, there have been no escalations.

  Implemented various SME Recommendations and Field Productivity Improvements; deployed entitlement policy enforcement and time/cost savings.

 

GSO - Center of Expertise

  Nominated by senior management to collaboratively create communities that will provide change management, project management, and Business Leaders best in class framework and skill sets.

  Promoted the execution of programs, initiatives and new service offers within the GSO team.

 

Advanced Services Pricing Tool

  Cost-effectively allocated, administered and controlled budgets and resources.

  Oversaw all aspects of executive communications, team coordination and process optimizations.

 

NC Admin Office of Courts                                                                                            2004-2007

Manager & Business Liaison

  Played a significant role as a key member of the Leadership Team accountable for moving a Legacy Mainframe based (green screen) Warrant Repository System to an intranet/extranet based State of the art web-application.

  Successfully raised and managed $10M in State and Federal grant funding.

  Exhibited solid leadership qualities in managing, training and motivating a 40+ team of Architects, Database Experts, Business Analysts and QA, with strong focus on optimizing productivity.

  Maximized efficiency and streamlined workflow by identifying Key Performance Indicators and defining Capability Maturity Model Integration (CMMI) process improvements.

 

Terracotta Software, Inc.                                                                                                2004-2007

Business Development Manager

  As an integral member of a small firm, managed broad range of functions, including preparing SOW s RFI/RFP processes for Execution and managing customer expectations.

  Steered the timely and under-budget delivery of the $2M project, demonstrating exceptional prioritizing and multitasking abilities in achieving goals and timelines.

 

Saffron Technology                                                                                                       2000

Sr. Engineer/Solution Marketing

  Key clients included Oracle and Batanga; collaboratively worked with their IT teams to align requirements and integrate existing products to utilize the Saffron ONE Neural Network engine for BETA Solutions Marketing.

  Illustrated advanced communication and interpersonal relation skills in preparing demos and proof-of-concept models for various potential clients as well as executive presentations.

 

MCI-Worldcom                                                                                                              1998-2000

Application Development Manager

  Conducted comprehensive research and analysis of current technology trends; applied skills and knowledge toward using the latest state-of-the-art technology.

  Supervised 30-member teams in efficiently supporting 5,000 concurrent users and 20,000 users.

  Strategically planned and coordinated schedules to maximize use of resources while controlling costs and meeting customer needs.

  Applied sharp business acumen toward identifying an innovative $300K proposal to move case management from Clarify to Home Developed Object oriented system, to save $3M annually.

 

Page 2 of 3

Chinmoyee S. Deshpande                                                                                Page 3 of 3

yyyyyy x. yyyyyy

 

Career Background continued

 

 

Prior Experience

 

Ajilon Consulting                                                                                                           1995-1998

Account Manager/SW Consultant - MCI-WorldCom, IBM Retail & GE Capital Mortgage

 

Ascent Computing Group,NC,NY                                                                                   1994

Software Engineer 

 

Indian Institute Of Technology, Kanpur                                                                           1991-1993

Software Engineer 

yyyyyy x. yyyyyy

Master of Science, Computer Science, Gold Medalist

Bachelor of Science, Computer Engineering, Top Ranker

yyyyyy x. yyyyyy

PMP Certified

Stanford Strategic Business Education

Certified Business Analyst Certification Classes - B2T Training; Cleared 2/3 Certification Exams

CA ACE 18 Leadership Training

Converting Strategy into Action

Connected Development for CA - Individual Contributors

Process Modeling and Management

Effective Presentation Skills

High-Impact Communication Completed

The Strategic PMO: Projects to Enterprise

Leveraging Your Personal Leadership with Diversity 

WebEx Connect

Achieving Extraordinary Customer Relations Classes

Project Management Professional Course - North Carolina Chapter of PMI Institution

yyyyyy x. yyyyyy

Hardware: HP 9000, RS/6000, SUN Workstations, IBM PCs, compatibles and PS/2

Operating Systems: UNIX (AIX, Solaris), MS Windows NT 4.0, 3.X, OS/2, DOS

Languages: Java, C/C++, Corba, Weblogic, Pro*C, SQL, Prolog, BASIC, IntraBuilder, CLARIFY

Databases: DB2, Oracle, Access, ODBC, JDBC, S-Designor, ART/IM]

OOD: Agile,Jacobson,Rumbaugh, Booch, and Wirfs-Brock for OOD, SSADM and UML (Rational Rose, System Architect), RUP

IDE: Visual C++/VisualAge C++, Win32 SDK, Visual Caf

Networking: Sockets, TCP/IP

Java/Distributed Technologies: WebLogic, EJB ,RMI, CORBA, Applets, HTML, JIT, Struts

Middleware: WebSphere 5.x, RAD 6.0, WebLogic 4.5.1

 

 

 

 

 

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com

yyyyyy x. yyyyyy

 

 

 

 

Date

 

 

 

Contact Name, Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently exploring new career opportunities and to acquaint you with my qualifications, I am submitting my resume for review.  In advance, thank you for your time and consideration.

 

As demonstrated in the accompanying resume, I offer a strong track record in spearheading global operations and cross-functional teams to generate solid results.  Over the course of my career, I:

 

  Achieved the CISCO CAP Award for Excellence due to exceptional performance and dedication.

  Won the Certificate of Achievement, IMI Systems for Account Management Consulting/Supervising.

  Attained the Management MCI C All Star Award for technical excellence and extraordinary performance.

 

I am now eager to contribute my business savvy, strategic planning skills and dynamic leadership, relationship building and administrative/financial management abilities toward collaborating in your success as a key member of your executive team.  I am confident that I could be a valuable asset to your firm in achieving both immediate and long-term goals, and look forward to meeting with you in the near future to discuss my qualifications and how they support your corporate vision.

 

Professionally,

 

 

 

Chinmoyee S. Deshpande