Strategic Sales and Retail Professional with expertise specifically related to driving business, increasing bottom-line revenues, developing and fostering client relations, and team development practices eager to contribute to the success of a progressive company.
Training & Development
Business Development Plans
Referral Base Expansion
Ø In-depth relationship cultivation expertise with the ability to work independently on multiple projects simultaneously with specialized knowledge of inside and outside sales methodologies, various product applications, client development practices, presentation skills, as well as forming collaborative relationships both internally and externally.
Ø Utilize extensive knowledge of customer service protocols to develop specialized programs.
Ø Consistently focus on ensuring development of high-standard delivery methodologies.
Ø Comprehensive understanding of the business development arena due to hands-on application regarding information management, communications, and marketing practices.
Ø Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.
Ø Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.
Ø Consistently focus on ensuring development of high-standard operational protocols.
Ø Proven ability to adapt strong process knowledge and technical skills to diverse organization needs.
Ø Capable of in-depth research and data analysis with the purpose of improving brand awareness and product exposure to various market segments.
Ø Embrace organization initiatives and mission statement.
Ø Develop and implement numerous protocols and policies with the purpose of identifying and resolving relevant client issues in a proactive manner.
Ø Work to standardize cross-departmental protocols between various departments in order to break down silo mentality and increase knowledge sharing and increase revenue growth and client retention.
managing multiple projects.
Store Manager, Blockbuster Video 2003-2008
n Primary responsibilities include comprehensive management and oversight of sales and operational processes of retail store.
n Devising techniques for marketing and advertising to customers and consumers.
n Development and implementation of sales services.
n Designing customer service protocols.
n Training, development and disciplinary functions of personnel as needed.
Warehouse Manager, Atrium Books 1999-2002
n Primary responsibilities included oversight of extensive warehouse operations for book company.
n Inventory management and analysis.
n Procurement and reconciliation of supplies.
n Development of sales programs to promote products to consumer base.
Assistant Warehouse Manager / Computer Operations, West Coast Video
n Coursework Completed C Accounting, Middlesex County College
n Certificate of Completion C Computer Programming, Cittione Institute
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