Multi-Faceted Professional with expertise in change management, product development, strategic and viability planning and human capital development.  Possesses a breadth of experience in business transformation design and implementation, growth strategy, business case development, new product development as well as extensive project leadership experience. Strong academic background with MBA from the Wharton School of the University of Pennsylvania.  Particularly astute at implementing creative solutions to complex organizational problems. 

Strategic/Feasibility Plans • Change Management • Customer Retention and Loyalty Focused • Business Analysis

Financial Management • Efficiency Strategies • Proactive Problem Solving • Business Development

Data Gathering and Analysis • Time Management Effectiveness • Market Penetration

Customer Service Programs • Competitive Intelligence Assessments

         Strong business background with the ability to work independently on multiple projects with specialized experience in project oversight, information management, strategic planning, business development processes, sales methodologies, risk mitigation awareness, as well as development of programs to increase and retain associates and clients. 

         Possess strong organizational and analytical skills and highly adaptable in quickly changing business environments and demonstrate capabilities in negotiation, team leadership, training, project planning and coaching.

         Skilled in numerous facets of management with a focus on high yield results with as minimal risk as possible.

         Technology savvy and proficient in numerous applications and platforms as well as multilingual in English, Spanish and French.

         Successfully manage multinational teams and projects in the US, Europe, Latin America and India.

         Extensive knowledge in areas of brand management and new product development.

         Manage operational facets related to business processes and human capital.

         Ensure delivery of superior customer service and high client satisfaction levels by diligently tracking concerns and presenting issues to relevant parties.

         Possess an extensive knowledge of organizational practices, policies, and regulations and can apply this knowledge in terms of forecasting and projections as well as viability analyses.

         Provide leadership in order to achieve maximum production, including budget control, production timetable, status reporting, client/project team coordination, and quality assurance. 

         MBA C Management Strategy & Marketing, Wharton School, University of Pennsylvania

         Bachelor of Arts C Communication and International Relations, University of Pennsylvania

         Academic Accolades: Dean s Award of Merit (MBA), Benjamin Franklin Scholar (B.A.)

 

         Served as lead researcher and author of Capgemini North America Innovation Leader study which evaluated leading innovation management practices.

         Led fifteen-person team in major strategic sourcing initiative for client in the consumer product industry. Defined standard operating procedures, ensured team stayed on time and task. Maintained client relationships and provided project updates. Led team to identify and negotiate over $25M in savings for commodities in indirect procurement areas, e.g. office supplies, technology, HR services, sales and marketing.

         Defined post-merger integration strategy for sales and marketing functions of two professional services firms, including alignment of business processes, metrics and performance measures and technology solutions.

         Provided oversight to multiple work-streams in USA and India and coached team leads on effective project and people management in line with integration objectives. Designed and rolled out multinational program management office, established framework for project tracking, risk management and issue escalation procedures and instituted program team room for enhanced multinational and multifunctional collaboration.

         Supervised multinational production team to create first regionally produced television advertising campaign for use across the Caribbean region, and leading consumer sweepstakes program which increased fuel sales 14% in a highly regulated regional market.

         Developed retail and distribution strategy across multiple markets and engineered product re-launch into Mexico market at 50% increased profitability.

         Identified incremental revenue opportunities and efficiency gains worth over $14 million for leading aerospace manufacturer based on proposed enhancements in its technical publications business unit.

 

Manager

 

Regional Brand Manager

 

International Brand Manager

 

         Second Annual Global Innovation Survey: Global Innovation Study, Leader vs. Laggard. Research lead and Co-Author, 2010 

          Leader or Laggard: Innovation as a Competitive Success Factor During Times of Economic Recession, Research lead and lead author on Capgemini/ HSM World Innovation Forum survey and report, Spring 2009

 

 

 

Dianne Inniss

 

 

 

DATE

NAME HERE OF RECIPIENT

NAME HERE OF COMPANY

 

Dear RECIPEINT NAME:

Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING.   I am skilled at long term growth plans, development and execution of product exposure processes, viability and feasibility analyses for business development and human capital development.  Additionally, I am capable of managing multiple projects simultaneously, working with extreme precision, and ensuring that productivity and best practices are implemented across departmental and product lines.

I am constantly researching new areas for my own self edification and adapting to new demands within the market.  I am passionate about analyzing complex systems and designing and implementing creative solutions at minimal risk to the business.  Additionally, I am accustomed to integrating into various cultures and am experienced at working and collaborating with others.  I offer several years of formal training as well as a diverse professional background.    

I assimilate into new environments easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.

Sincerely,

Dianne Inniss