~ Extremely-driven Collections Specialist eager to contribute extensive talents toward supporting a dynamic organization in achieving business goals and objectives. ~

 

 

         Proven record of identifying, creating and executing innovative solutions and approaches to achieve company objectives.

         Well-versed in FDCPA (Fair Debt Collection Practices Act).

         Adept at team-building and staff training/development.

         Strong reputation for optimism, vision, integrity and interpersonal skills.

         Thrive on challenges and perform well under pressure with a strong blend of multi-tasking, prioritization, organizational, planning and communication skills.

         Considerable talents in streamlining workflow and elevating staff morale and productivity.

         Successfully recovered over one million dollars from outstanding balances.

         Tactful and persevering negotiator with a solid ability to resolve difficult situations with flexibility and diplomacy.  

         Certified by Convergys to offer Rediscover credit line for Discover Cards Services.

         Experienced in collecting commercial debt for Bank of America.

 

 

Convergys Inc., Olathe, Kansas, 2009 to Present

Collections Lead Agent

• Proactively call delinquent customers to negotiate payment on past due accounts and maintain meticulous documentation in adherence to quality assurance and regulatory compliance requirements.
• Determine reasons for non-payment, negotiate payment arrangements, and advise customer of consequences of not meeting obligations.
• Perform appropriate due diligence on customer accounts according to client standards.
• Play an integral role in settling large business and consumer accounts.
• Supervise collections team members, delegate assignments, and actively contribute to selecting, training/developing and evaluating staff.
• Coach and motivate team members to achieve targets and provide constructive feedback to elevate performance and goal attainment.
• Collect commercial debt for Discover Cards services.

 

Continued

 

 

 

Yyyyyy x. yyyyyy C Page 2 of 2

 

Professional Experience continued

 

Southeastern Security & Investigations, Atlanta, Georgia, 2007 to 2009

Account Manager

• Oversaw full-scope security operations, policies and procedures for hotel client encompassing 24-hour onsite security, video surveillance, compliance by hotel personnel, and cooperation with insurance company regarding liability claims.
• Met regularly with hotel executives to identify and address safety and loss prevention problems or concerns.
• Supervised team of four security officers and held accountability for monitoring work schedules and payroll.

                                                                                        

Office Depot, Norcross, Georgia, 2005 to 2007

Department Manager / Shift Manager

• Supervised and coordinated daily store activities by devising employee schedules, monitoring and verifying payroll, overseeing facility maintenance, and conducting frequent inventory audits and inspections.
• Demonstrated exemplary leadership attributes in conducting monthly staff meetings.
• Proficiently and safety operated forklift to unload and organized incoming shipments.

 

Mobile Media Group, Westfield, New Jersey, 2002 to 2005

Operations Manager

• Spearheaded daily business operations spanning four mall locations inclusive of staffing, employee training, work schedules, and payroll administration.
• Directed, mentored, motivated and supervised seven store managers in providing exceptional customer service and meeting financial targets.
• In one year, doubled company size and secured significant new business through proficiency in key account development, vendor relations, and channel sales strategies.
• Achieved and/or surpassed personal and corporate goals, boosting sales by between 10% and 15% monthly.

                      

 

Finance Studies, Daytona Beach Community College, Daytona Beach, Florida

 

Cisco Networking Fundamentals Certificate, Metro Wide Networking Institute, Newark, New Jersey