Office Administration/Clerical ~ Customer Service ~ Call Center Operations

 

 

Ø  Dynamic communication, interpersonal relation and problem solving skills crucial to delivering world-class customer service and instrumental to sustaining and growing business

Ø  Effectively prioritize, coordinate and manage projects/workflow to optimize productivity and meet critical timelines while maintaining high quality standards

Ø  Broad-scope office skills spanning database administration, records/information management and spreadsheet/report production through phone management and clerical

Ø  Experienced in training, coordinating and managing high-performance teams to maximize operations and customer servicing

Ø  Strong background in quality control across varied environments including shipping operations and financial services/lending, with strong attention to detail

Ø  Exceptional work ethic and high level of professional integrity

 

 

Quality Control and Shipping Clerk; Global Incentives Inc. - Manalapan, NJ       2000-Present                                                       

  Proficiently steer functions focused on product quality assurance as well as effective shipping operations vital to providing superior customer servicing

  Effectively manage administrative/clerical activities including detailed records management

  Concurrently drive loss prevention initiatives vital to maximizing bottom-line profits

 

Quality Control Clerk; A. G. Edwards and Sons, Inc. - New York, NY                        1993-1997

  Applied sharp attention to detail toward ensuring quality of complex loan documents/records for Stock Loan Department

  Demonstrated solid administrative/office skills in performing high-volume data entry as well as general clerical activities

 

Customer Service Manager; Mintax Inc. - Old Bridge, NJ                                           1992-1993

  Drove Call Center operations for targeted government taxation program, with accountability for ensuring efficient, professional handling of high-volume inbound phone communications

  Applied solid leadership skills toward training, developing, coordinating, and directing team members as well as auditing staff work for quality assurance

  Maintained detailed invoice records and compiled/produced complex Excel spreadsheets, providing senior management with crucial tools for evaluating performance and defining ongoing business strategies

 

 

Undergraduate Studies, Brookdale Community College-Lincroft, NJ; 1992-1993