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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com
objective
solutions-focused information technology professional eager to contribute technical expertise as well as dynamic project management and operational enhancement abilities in a field technician, systems analyst, helpdesk, network administration or it security assignment.
career profile
ø b.s., business administration, computer information systems concentration.
ø a.s., computer information systems.
ø over four years of relevant it experience.
ø career built in wide-ranging facets of installation, configuration, administration and troubleshooting of advanced systems.
ø expertise in database implementation, configuration and technical training.
ø outstanding user service abilities.
ø skilled in internal/external customer service escalation service environments.
ø strong evaluative, assessment and diagnostic capacity.
ø adept in software customization, report development and script testing.
ø demonstrated capacity in multiple operating systems and networking reconfiguration.
ø proficient in software, hardware, databases, backups, storage, email and architecture.
ø background in effective project management.
ø contributor in increasing proficiency.
ø well-organized multi-tasker with strong detail orientation.
ø adept in aligning it contributions with organizational objectives.
professional experience
los angeles world airports, los angeles, ca 2005 c present
student professional worker (intern)
selected for prestigious internship in high volume environment.
developed innovative access database monitoring sap training and covering enrollment, scheduling, attendance and report development.
key player in upgrade of sap system from 4.6c to ecc 6.0, performing technical writing, test script development, blueprint document management with solution manager and evaluation of each material management transaction.
designated for change management team delivering employee helpdesk support for hr/materials management sap software.
originated sap training manuals for employee professional development.
new wave property, location 2008
title
initiated and launched organizational web page utilizing dream weaver, adobe photoshop and adobe flash.
constructed wireless lan with three computers, one laptop and a wireless printer.
configured proprietary property management application for utilization in lan.
education
california state university, carson, ca
bachelor of science, business administration, 2008
computer information systems concentration, with focus on systems analysis, data communications and it security
el camino college, torrence, ca
associate of science, computer information systems, 2005
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