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0000 xxxxxx xxxx , xxxx , xxxxx 00000 ▪ (xxx-xxx-xxxx ▪ abc@xyz.com
Technical Support Specialist
Well-rounded and energetic professional with valuable experience seeks new challenge and opportunity to apply consummate skills to optimize operations of a dynamic organization.
♦ Key areas of Expertise ♦
Project/Asset Management
Networking
Personal Computer Repair
Software Testing
Printer/Copier Repair
Inventory Management
Investment Recovery
Troubleshooting
Customer Service
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Professional Profile
Ø Escalate business development through troubleshooting, repair, and maintenance of diverse hardware and software which increase productivity and revenue growth; ensure exceptional customer service, and consistently exceed goals and expectations
Ø Organized and detail-oriented with experience in project management, inventory control, investment recovery, networking, system configuration and testing, and software testing; quickly learn new technologies and work processes
Ø Results-driven and client focused; provide superior support to local and remote clients minimizing productivity loss; effectively manage sensitive and confidential information
Ø Demonstrate diagnostic and collaborative problem-solving skills; exhibit proficiency in translating individual needs into responsive, cost-effective business system solutions and applications
Ø Display strong leadership qualities and communicate technical and complex information easily and concisely; design and maintain manuals and documents
Ø Specialized in diverse hardware and software on desktop and laptop systems; Certified Technician for various printers, copiers, and fax machines including Ricoh, Riso, Xerox, and Hewlett Packard
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Employment History
Field Engineer, Staffing Options/AOS ▪ Cromwell, CT 02/2010 C 11/2010
Boosted business efficiencies by traveling to client locations and troubleshooting hardware and software problems on computers and printers
Played key role in testing and configuring new systems; skillfully supported the end user
Field Engineer, RCM Technology ▪ Hartford, CT 02/2009 C 08/2009
Demonstrated expertise while troubleshooting and repairing desktops, portables, printers, and workstations; provided solutions to hardware and software issues
Team player who managed daily shipping and receiving of returned parts
Field Engineer, Connecticut Business Systems ▪ Newington, CT 11/2004 C 07/2005, 02/2008 C 07/2008
Certified Technician who travelled to client locations; identified problems and provided solutions for hardware and software related concerns
Essential member who conducted end-user training on newly installed machines
Field Engineer, Xerox Corporation Norwalk ▪ Stamford, CT 10/2005 C 03/2006
Displayed knowledge as a Certified Technician; optimized function of Xerox Solid Ink printers
Team player who tested, installed, and provided client support for new printers; launched troubleshooting and provided solutionsyyyyyy x. yyyyyy
Previous Employment
Copy Clerk, UNICCO ▪ Hartford, CT 07/2004 C 11/2004
Lead Technical Support Analyst, Dow Chemical/Union Carbide Corporation ▪ Danbury, CT 1998 C 2001
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Professional Development
CompTIA A+ Certified Professional
Dell Certified System Expert
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