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yyyyyy x. yyyyyy
0000
xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Manager
Operations ~ Human Resources ~ P&L ~ Business Development ~ Customer Service
yyyyyy x. yyyyyy
Profile of Qualifications
Offer numerous years of managerial experience in service industries, with areas of expertise including:
Ø Driving all facets of business operations including financial, administrative, human resources, business development, customer service, purchasing, inventory control, and quality assurance
Ö Youngest team member in company to rapidly progress to General Manager with Stonefire Grill
Ö Within 5 months of promoting to GM, achieved first profitable period in store s 2-year history
Ö Successfully reduced costs $170K while concurrently generating $30K sales growth; 2008-2009
Ö Increased net income before occupancy (NIBO) from 3.5% to 18.2%; 2008-2009
Ø Excel in hiring, training and directing top-performing management and support teams; track record of success in developing staff to promote to positions of increasing accountability
Ø Effectively implement policies, procedures and operational systems to maximize productivity, efficiency, quality, and profitability
Ø Strategically coordinate workflow and schedule staff to meet demand while containing labor costs
Ø Proactively manage and purchase inventory to maintain optimal levels and control overhead
Ø Utilize knowledge of accounting and finance principles/practice in developing and administering budgets
Ø Knowledgeable in health and safety regulatory standards compliance
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Professional Experience
Trader Joe's 2010-Present
Section Leader (Part-Time)
Concurrent with academic pursuits, managing section operations including ordering and stock control
Stonefire Grill-Irvine 2002-2010
General Manager, 2004-2010; Manager, 2003-2004; Server, 2002-2003
Quickly progressed from entry-level position to Manager prior to rapidly promoting to General Manager, assuming full-scope P&L and operational responsibility
In recognition of success in promptly leading Fountain Valley store to profitability, recruited to steer Irvine location in overcoming financial and employee-related issues, resulting in a $200K+ net income increase through cost reductions and sales growth, with $2.5M in annual revenue
Strategically planned, allocated and administered budgets as well as controlled inventories and purchasing operations for optimal profitability
Effectively hired, trained, coached, developed, scheduled, and led dynamic team of 50 management and associate team members supporting both restaurant and catered event operations; illustrating strong leadership skills, trained/promoted 9 Servers to Managers, 1 Manager to General Manager, and 4 Kitchen Staff to Kitchen Managers as well as trained 3 Head Kitchen Managers
Consistently ensured critical compliance with company policies, procedures and objectives as well as internal quality and regulatory sanitation/safety standards
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Education
BS, Business Management, Pepperdine Graziadio School of Management & Leadership; 2009-Present
On track for December 2011 completion, with subsequent MBA option
Undergraduate Business Management, California State University-Northridge; 2003-2005
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Activities
Assistant Coach, Junior Varsity Soccer Team; 2 years Soccer Player, High School; 4 years
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