career objective

 

results-driven, solutions-focused and detail-oriented professional desiring a challenging and rewarding business analyst role within a dynamic and successfully progressive organization where previous experience can merge toward the active achievement of exciting new business opportunities for continual organizational growth.

 

profile

 

business analyst expertise

ø  offer over 19 years of solid combined experience in distributed and midrange information technology systems, systems analysis / administration, consulting, and operational support roles, including expertise within strategic planning, process improvement, training / development, and client relations capacities.

ø  demonstrate profitable client-based analytical assessments and successful interpersonal relationship-building techniques to achieve outstanding operational results.

ø  adept at creating and implementing best practice methodologies and continuous improvement programs to achieve strategic and cost-effective alignment with overall corporate goals.

ø  present an established record of formulating critical business plans, implementing operational technology changes, and delivering successful process improvements to enhance overall organizational efficiency and achieve optimal product quality.

ø  contribute precise problem-solving proficiencies, sharp troubleshooting abilities, and excellent written and verbal communication skills to any professional information technology environment.

 

operational support expertise

ø  skillful in setting goals and developing operational action plans, as well as consistently exhibiting exceptional self-reliance toward achieving excellence in all professional endeavors.

ø  exceptional at motivating employees to achieve optimal performance and delegating tasks to allow individualized work-related confidence, while ensuring the completion of all organizational goals.

ø  foster synergistic teamwork across a multitude of personnel levels, while concurrently empowering associates to make decisions to reflect positively on customer satisfaction and corporate well-being.

ø  capable of staying focused and maintaining a calm demeanor in fast-paced, high-pressure situations while exhibiting a consistently commendable work ethic.

ø  expert at performing independently or within a team-oriented environment to exceed all operational goals and information technology-based objectives.

 

professional experience

 

moneris solutions, inc., toronto, ontario

ø  proactively serve as a lead bsa for the company s clearing and settlement system (essentis), including executing the design of any essential changes to effectively meet defined business needs.

ø  successfully provide 3^rd level support for essentis to all areas within moneris, along with maintaining overall responsibility for facilitating exceptional levels of quality assurance, production support, and business group assistance.

ø  contribute active involvement in multiple association-based compliance projects (i.e. mastercard, visa, interac) to successfully provide system / functionality enhancements and ensure regulatory compliance intended to satisfy various business needs.

ø  oversee the maintenance of essentis system-based configuration tables within all environments, as well as successfully designing new user security groups to ensure optimal compliance with all corporate- and industry-based security guidelines and best practices methodologies.

 

 

professional experience (continued)

 

moneris solutions, inc., toronto, ontario (continued)

ø  perform primary liaison activities between business system users and technology support areas for multiple complex applications, including serving as an active subject matter expert on both technological and business-related aspects of multiple applications.

ø  assisted business groups in the creation of test cases / scenarios, ensuring sufficient coverage for all changes / conditions.

ø  supervised primary applications such as complex workflow management tools with multiple peripheral systems, as well as maintaining responsibility for eliciting and documenting business requirements as they pertained to various systems.

ø  recognized with cause for applause and best of the best awards in 2006 for optimally resolving a critical issue which was causing a significant decrease in operational productivity.

 

ø  provided designated organizational liaison assistance between system users, technology support, and software development vendors within all platforms utilized by the merchant risk and control lines of business, along with performing all essential business planning and cost-effective budgeting activities for continued operational success.

ø  utilized exceptional team building and personnel development skills to successfully serve as an escalation point and coach to as/400 administrators regarding daily organizational activities.

ø  expertly assisted all technological and business aspects of a complex processing system, including overseeing the operational integrative success of workflow, image storage, and legacy systems.

ø  participated in the strategic design and requirements review for business enhancements / changes to key platforms such as mainframe, midrange, and pc applications, as well as providing optimal business and technical consulting for quality assurance and technology support areas.

 

basis100, inc., toronto, ontario

ø  established a dynamic service levels and facilities management department / operations support area within a b2b e-commerce technology solutions provider for financial institutions and other business services, including developing monitoring activities and overall management guidelines for all company systems.

ø  effectively designed and implemented common problem and change management practices across multiple wide-spread products and business environments.

ø  optimally recruited, hired, trained, and developed a high-performance facilities management team, including growing the department from zero to six exceptional direct report personnel.

ø  integrated five successful divergent environments / applications into the company s overall facilities management model to ensure a seamless operational process and continued organizational success.

 

bank of montreal electronic banking services, toronto, ontario

ø  led a dynamic team of three it professionals that provided exceptional 1^st and 2^nd line support to users of three multifaceted as/400 systems, including performing in an optimal role as quality assurance maintenance manager during personnel transitioning.

ø  actively monitored all aspects of the as/400 lan, as well as providing necessary troubleshooting, maintaining optimal performance levels, facilitating accurate ptf installation, and managing the upgrade of production as/400 to model 620 as/400 and the new installation of as/400 720.

ø  successfully oversaw the planning and implementation of all new code and projects for multiple as/400 systems, along with serving as a proactive support representative within the change management forum.

ø  provided 1^st level support for over 200 client pcs utilizing windows 95/98/nt operating systems.

 

~ additional key experience ~

 

various roles, bank of montreal, toronto, ontario                                                                1989 c 1996

 

 

 

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging and rewarding information technology / operational support role in a dynamic and successfully progressive organization, and am submitting my resume for your review.

 

i offer over 19 years of solid combined experience in distributed and midrange information technology systems, systems analysis / administration, consulting, and operational support roles, including expertise within strategic planning, process improvement, training / development, and client relations capacities.  during this time, i have become adept at creating and implementing best practice methodologies and continuous improvement programs to achieve strategic and cost-effective alignment with overall corporate goals.

 

you will find me to be a results-driven, solutions-focused and detail-oriented team player who is dedicated to supporting your organization s objectives, and i am confident that the contributions of my profitable client-based analytical assessments, sharp troubleshooting abilities, and successful interpersonal relationship-building techniques will prove to be incredible assets to your professional team.

 

i look forward to hearing from you in order to discuss an available opportunity for which i am qualified.  i may be reached as indicated, and thank you in advance for your time and consideration.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

 

 

 

 

 

 

 

date

 

 

contact name

company name

address

city/state/zip code

 

dear _______________________________:

 

i would like to thank you for providing me the opportunity to interview with you and discuss the title of position applying for position currently available within your organization.  having gained a deeper insight into the job requirements and your objectives, i am confident that you will find me to be an incredible asset toward achieving your organization s set sales performance goals and desired operational outcomes.

 

as previously discussed, i am a results-driven, solutions-focused and detail-oriented professional who offers over 19 years of solid combined experience in distributed and midrange information technology systems, systems analysis / administration, consulting, and operational support roles, including expertise within strategic planning, process improvement, training / development, and client relations capacities.

 

i pride myself on presenting an established record of formulating strategic business plans, implementing operational technology changes, and delivering successful process improvements to improve overall organizational efficiency and achieve optimal product quality.  for these reasons, i am confident that i can achieve extraordinary corporate success in an information technology / operational support role within your company.

 

should you have any additional questions, please feel free to contact me at your earliest convenience.  i would like to extend my thanks once again for the enlightening interview, and look forward to a positive response from you.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy