career objective

results-driven financial sales management professional eager to contribute demonstrated leadership, business development, and strategic problem-solving skills toward actively supporting the employer in optimizing profitability

profile

ø  offer solid sales, business development, and operational management experience with expertise in customer service, risk assessment, staff supervision and development, marketing and advertising, and regulatory compliance in the financial services arena

ø  proactively monitor industry trends and developments to identify and capitalize on opportunities to penetrate and develop highly competitive markets; demonstrated ability to succeed despite unstable conditions

ø  successfully target, prospect, secure, and retain major accounts; develop and maintain a diverse consumer base by facilitating a client-focused, education-oriented environment vital to maximizing customer satisfaction and retention

ø  excel at building, training, and leading top-performing support teams; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø  dynamic communication, presentation, negotiation, and relationship management skills; strong technical proficiencies including microsoft office (word, excel, powerpoint, access), encompass, and point

ø  strong practical understanding of underwriting guidelines and regulations including fha, va, fnma/fhlmc, truth-in lending, and respa policies and procedures; du and lp certified

ø  ensure compliance with all corporate policies and procedures as well as government laws and regulations

 

~ key achievements ~

• built and trained team of 10 highly productive loan officers, developed refinancing marketing plan, and managed multiple new product rollouts for pfs
• met or surpassed all corporate goals throughout tenure with global mortgage, generated an average of more than $50k in monthly fees, increased business partners revenues by more than 100%, and granted numerous performance awards
• in recognition of outstanding performance, promoted to net branch owner after one year with 1st metropolitan mortgage; directed staffing, trained and managed more than 20 loan officers and processors, developed business forecasts and marketing plans, created sales objectives and goals, and managed client relations
• successfully turned around underperforming loan officer staff at the community bank of northern virginia by hiring new personnel, training team members, creating new sales programs and tools, and establishing new salary structure for the inbound call center; led team to close $1m in monthly sales and rank #1 in company sales for two consecutive years
• entrusted with full accountability for p&l, strategic planning, sales marketing, acquisitions, and hr and staff development for 12-store region spanning four states and responsible  for generating more than $30m in annual sales at aldo
• attained 100% customer satisfaction ratings, ranked #1 in sales for four consecutive years, named to president s elite club, achieved more than $1m in savings by eliminating run-away shrinkage in five stores, and recognized as the #1 district in merchandising and presentation as a manager with aldo

professional experience

outside sales leader, pfs, owings mills, md                                                                                               2008 c present

                       

operations manager, global mortgage inc., alexandria, va                                                                                 2005 c 2007

 

net branch owner / operator, 1^st metropolitan mortgage, owings mills, md                                                         2002 c 2005

 

senior loan officer, national city mortgage, insert location                                                                                2001 c 2002

 

branch manager, community bank of northern virginia, columbia, md                                                                1999 c 2001

 

senior support manager / assistant district manager, aldo us inc., insert location                                          1995 c 1999

education & credentials

business management certification c 4.0 gpa, long island university                                                                          1991

 

a.a. in computer science c 4.0 gpa, scs technical institute                                                                                        1990

 

~ professional development, licenses, and affiliation ~

maryland mortgage and bankers association certification ~ licensed mortgage originator c maryland department of labor, licensing and regulation ~ licensed maryland health and life producer ~ georgia life and health and sickness  ~ mortgage ethics certification ~ continuing education in maryland law updates and latest developments in the mortgage lending landscape ~ diamond sponsor, greater baltimore board of realtors