yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com

objective

performance-driven it professional specializing in technology-focused business solutions and support eager to contribute technical proficiencies as well as dynamic project management, customer relations and communication skills toward supporting operations of a progressive organization.

 

career profile

ø  b.s., information technology.

ø  over two decades of relevant it experience.

ø  career built in wide-ranging facets of hardware/software support for pc and mac systems.

ø  adept in installation, configuration, administration and troubleshooting of advanced equipment and applications.

ø  knowledgeable in networking protocols.

ø  effectively utilize tcp/ip, vpn, routers and switches.

ø  facilitate user technical training.

ø  capable of providing exceptional network/user support.

ø  skilled in customer service escalation service environments.

ø  strong evaluative, assessment and diagnostic capacity.

ø  demonstrated capacity in multiple operating systems and networking reconfiguration.

ø  proficient in software, hardware, databases, backups, storage, email and architecture.

ø  background in effective project management.

ø  contributor in increasing proficiency.

ø  notable communication abilities.

ø  well-organized multi-tasker with strong detail orientation.

ø  adept in aligning it contributions with organizational objectives.

 

technology skills

pc s, mac s, windows xp, mac os x 10.4 or higher, microsoft office (word, excel, powerpoint and outlook), entourage, symantec ghost, and retrospect.   

 

professional experience

alameda county office of education, hayward, ca.                                                                      2005 c 2009

educational technology support specialist

       recruited to deliver technical support to multiple users.

       troubleshot pc s, mac s and office equipment.

       responsible for workshop set-up for personnel training sessions.

       orchestrated all facets of video conferences.

       installed numerous software applications.

 

 

dryer s grand ice cream, oakland, ca                                                                                                     2005

help desk analyst

       retained to respond to help desk requests.

       successfully provided desktop support to troubleshoot and resolve issues.

       ensured efficient pc hardware and technical support to all users.

 

 

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yyyyyy x. yyyyyy

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publicis & hal riney, san francisco, ca                                                                                    1999 - 2005

computer support specialist

       tasked to manage pc helpdesk operation.

       orchestrated system administration, user account development and new computer setups.

       coordinated with other technicians and network administrator to support all users.

       contributed to unix system administration tasks. 

 

 

earlier background

prior to 1999, served as program manager, bindco corporation, redwood city, ca, and corporate archivist, xoma corporation, berkeley, ca.  in these assignments, built outstanding project management, technical documentation and administrative skill sets.  additionally, for xoma, strategically enhanced overall operational efficiencies by efficiently coordinating and facilitating timely archiving of critical clinical, regulatory and technical documentation as well as launching and maintaining effective corporate record databases on key drug development projects.

 

 

education

university of phoenix

bachelor s degree, information technology