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(416) 991-9793
119 lamp crescent - woodbridge, on l4l6j7

abc@xyz.com

 

yyyyyy x. yyyyyy

 
yyyyyy x. yyyyyy

dynamic human resource professional eager to contribute broad knowledge of operations and labor relations toward actively supporting the employer in optimizing performance through proactive staffing and administrative practices.

 

profile

ø  offer progressive professional and academic experience in the human resources field, including extensive experience in managing labor relations.

ø  solid background in employee training/development, staffing and compensation.

ø  comprehensive knowledge and experience in hr legislation and workplace health and safety.

ø  entrusted with achieving optimal utilization of human resources through proactive workflow planning and coordination.

ø  effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

ø  proactively train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

ø  proven value and dedication as a team member, as demonstrated by longevity and progression throughout career.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management and staff as well as clients and external contractors.

ø  recruit, train and motivate dynamic employees utilizing diverse forecasting methods and needs, gap, task and job analyses.

 

career achievements

ø  closely monitored csr performance, defined and executed solutions to resolve call quality inefficiencies and conducted informative reviews to foster a motivating team environment.

ø  personally commended for achieving high level of customer service as a csr for accenture and for exceeding collection targets for both commercial and residential accounts in arrears.

ø  successfully collected on accounts that were 30 to 90 days in arrears by applying strong negotiation and skills in identifying outstanding bills, researching customer options and making payment arrangements.

 

professional experience

host net media                                                                                                                 2007-present

research analyst

  conduct comprehensive review and analysis of information on potential vendors in order to identify and highlight important issues, demonstrating exceptional analytical and problem solving abilities in achieving goals and deadlines.

  actively contribute to the development of results-driven information management systems, instrumental to boosting performance and maximizing workflow.

  carefully monitor and evaluate progress on pending projects to ensure timeliness, accuracy and completion.

 

 

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sonny sidhu                                                                                                                                              page 2 of 2

 

 

city of toronto (high park trains)                                                                                               2001-2007

operator, seasonal (2004-2007)

  trained, mentored and motivated conductors and engineers, playing an instrumental role in the development of top performing team members.

  effectively planned, coordinated and organized training needs assessment on employees and created a collaborative environment to optimize employee retention and job satisfaction.

  ensured employees are properly trained on safe play and dealing with potential injuries promptly and effectively.

  exhibited advanced communication skills in successfully negotiating group rates for school/daycare, global touring and senior past time groups.

  relied upon to balance cash, complete bank reconciliations for weekly deposits and handle opening/closing procedures, further illustrating ability to manage multiple functions.

train conductor, seasonal (2001-2004)

  contribute dynamic interpersonal relation skills toward delivering commentary while en route, explaining all the historical sites within the park and surrounding area.

  successfully promoted superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.

 

accenture                                                                                                                         2004-2006

team lead (2006)

  promoted to apply exceptional leadership and communication skills toward acting responding to escalated customer complaints and troubleshooting problems.

  strategically planned and coordinated schedules to maximize use of human resources while controlling labor costs and meeting customer needs.

  calculated employee adherence and provided statistics for management purposes, integral to calculating the csr s stip (short term incentive plan).

  authorized requests for extended payment arrangements requested by csrs.

  collaborated directly with accenture personnel from british columbia to assist in the implementation of a new technological system for call center to improve daily workflow.

collections agent (2004-2006)

  built and established key relationships and served as a liaison with collection agencies in processing accounts that have been written off and subject to external collections.

  illustrated decision-making abilities in authorizing stoppages of services (enbridge and terasen gas) due to non payment, as well as requesting exceptions for hardship cases and making extended payment arrangements.

 

education & professional development/training

honours bachelor of arts, specialist in industrial relations and management - university of toronto
certified human resource professional (chrp) candidate

 

 

 


 

 


date

 

 

 

hiring agent name

company

address

city/state/zip

 

dear _______________________________:

 

are you seeking a results-focused, solutions-oriented hr professional to support your company in maximizing performance?  i am currently exploring new opportunities, and am interested in joining your team.  to acquaint you with my qualifications, i m submitting my resume for your review.  in advance, thank you for your time and consideration.

 

from supporting high performance teams and facilitating superior employee development to streamlining operations and executing proactive labor relations processes/procedures, i have continually excelled in maximizing performance as a dynamic team member.  i excel in identifying and resolving inefficiencies, introducing solutions instrumental to boosting performance and strategically utilizing human resources to generate optimal results.  as illustrated by my career background, i have a comprehensive background in managing labor relations, employee training/development, staffing and compensation, with solid knowledge in hr legislation and workplace health and safety.  to complement my experience, i offer an honours bachelor of arts, specialist in industrial relations and management and i am also a certified human resource professional (chrp) candidate.

 

as a member of your team, i will consistently exhibit a strong commitment to quality and a dedication to playing a large role in achieving and surpassing goals.  i am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.

 

professional regards,

 

 

 

sonny sidhu

 

 

 

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