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career objective
results-driven retail banking specialist eager to contribute superior business development, branch management, and customer service skills toward supporting the employer in optimizing financial and operational performance
profile
ø offer numerous years of experience within the retail banking industry with expertise in branch management and development, sales and customer service training, and product promotion
ø solid record of hiring, mentoring, and retaining top performing support teams responsible for multibillion dollar mortgage, home equity, deposit, and investment portfolios
ø emphasis on facilitating client-focused, service-oriented environment vital to maximizing customer satisfaction and retention
ø dynamic communication, presentation, negotiation, and relationship management skills
ø proactively develop and implement innovative sales strategies and initiatives
professional experience
jpmorgan chase & co./bank one 2002 c present
first vp, jefferson district manager, new orleans metro market, jpmorgan chase bank (2006 c present)
in recognition of outstanding performance, steadily progressed within company to attain executive position entrusted with the supervision of eight retail branches with a total deposit base of more than $1.7 billion
perform human resources and staff development functions including recruiting, hiring, training, and assessing more than 130 personnel; continually achieve very high levels of employee retention
successfully grow annual revenue, profit, and client base; provide superior service to existing customers while expanding consumer and business market share
lead teams to consistently meet and beat sales and customer service goals; address and resolve escalated customer issues
wholesaler, greater louisiana market, jpmorgan chase bank (2006)
collaborated with market manager to promote branch success and expansion in this key territory; created and conducted highly effective sales trainings and workshops for all positions
actively oversaw performance and development in multiple locations; worked closely with onsite staff and management to ensure accomplishment of corporate targets
traditional branch manager, gonzales branch, bank one/jpmorgan chase (2004 c 2006)
managed all aspects of store operations for a top ranking, freestanding branch with $1 billion in annual revenue and more than $150 million in deposits
led location to achieve position within top 10% of similar national branches for 2004 and first place for 2005
instore branch manager, gonzales instore branch, bank one (2002 c 2004)
performed all supervisory and management duties at this small, busy location inside a grocery store; additionally handled sales and service functions
actively involved in transitioning store to subsequent location and jpmorgan chase policies and procedures following acquisition; staffed new branch and supervised closing of instore branch
~ prior background ~
outside sales representative, mcbee systems 2000 c 2002
contract abstracting work, petroleum landman 1998 c 2000
education
bachelor of science in marketing, louisiana state university, baton rouge, la 1997
member, kappa delta sorority
date
hiring agent name
title
company name
address
city/state/zip code
dear__________________:
i am currently seeking a challenging career opportunity in a insert job title capacity and am submitting my resume for your review. in advance, thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include extensive sales, business development, and customer service experience within the banking industry. i excel at developing customer acquisition strategies and effectively lead team members to drive sales growth and deliver quality account servicing. my dynamic communication skills have consistently proven instrumental in my ability to steer operations toward achieving goals and i am highly effective at identifying and addressing client-specific needs. additionally, i offer solid experience in creating and executing training programs for all levels of staff. to complement this background, i offer a degree in marketing.
as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.
sincerely,
yyyyyy x. yyyyyy
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