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yyyyyy x. yyyyyy

6710 w 84th way, # 0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx / (xxx-xxx-xxxx ~ abc@xyz.com

engineering technician

 

quality control / modern inspection techniques / mrp / basic instrumentation / production

procedural troubleshooting / bom (bill of materials) / quality and performance improvement

quality engineering and analysis

 

technical support engineering professional combining strategic vision, planning and leadership talents with tactical planning, implementation and execution skills. 18 years experience as a technical specialist in customer quality and senior quality assurance technician working with supplier, manufacturing process, and customer quality in the data storage technology field.

 

technical competencies: ms office, word, excel, outlook, agile, jde, cisco phone management, and product unique test software, access, agile, and jde.

professional experience

tandberg data corporation, boulder, colorado, 2008 to 2010

technical support engineer, associate

         provide tier 1 and tier 2 technical assistance to computer system users; answer questions or resolve computer problems for clients in person, via email or from remote location.

         offer assistance concerning data storage devices ranging from single tape drives to robotic libraries storing up to 200 data storage cartridges.

         answer user inquiries regarding diagnostic software or hardware operation to resolve problems.

         enter commands and observe system functioning to verify correct operations and detect errors.

         install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

         maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

         read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

         refer major hardware or software problems or defective products to vendors or technicians for service.

         confer with staff, users, and management to establish requirements for new systems or modifications.

 

 

tandberg data/exabyte corporation, boulder, colorado, 2001 to 2008

technical specialist customer quality

         performed a variety of functions including those of iso 9000/9002 internal auditor; completed end-of-line audits and first article inspections for manufacturing.

         assessed system integration failures which eliminated need for monthly onsite fa and advised interested parties of the results.

         collaborated with ibm corporation providing failure analysis results of data storage products for

         system integration and field failures. 

 

 

 

page 1 of 2

 

yyyyyy x. yyyyyy | page 2 of 2

 

exabyte corporation, boulder, colorado, 1996 c 2001

inspection lab lead, senior quality technician-supplier quality engineering

         remained accountable for improving quality and reducing errors on behalf of management by addressing line problems and reducing cost simultaneously.

         assessed failure components and cause of malfunctions and advises quality assurance manager through comprehensive reports.

         managed inventory through barcode-scanning systems.

         generated various reports covering defects per unit, lot acceptance, inspection efficiency, and research production problems.

         offered development engineering support; minimized pre-production quality concerns, rolled out bench test procedures and collected figures for supplier capacity studies.

education

front range community college, westminster, colorado

associate of arts in electronics technology

 

exabyte coursework certificate received for applied statistics (spc)

       

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

yyyyyy x. yyyyyy

6710 w 84th way, # 0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx / (xxx-xxx-xxxx ~ abc@xyz.com

 

 

<date>

 

<<first name>> <<last name>>

<<title>>

<<company>>

<<street address, suite #>>

<<city, state zip code>>

 

dear <<courtesy>> <<last name>>,

 

it is with great confidence that i offer my experience to your organization. as i pursue the technical engineering position within <<company name>>, i recognize that my credentials and experience would greatly assist in reaching future goals and objectives.

 

my career history consists of vast experience in various generally accepted technical practices consistent with the recognition of operational objectives of diverse organizations. complementing these attributes, i possess dynamic strategic planning, prioritization and organization skills as well as a strong attention to detail, all crucial to maximizing growth and meeting critical client needs while maintaining high quality standards.  additionally, i am a solutions-focused problem solver with a talent for quickly addressing and resolving issues to ensure optimal customer satisfaction levels.

 

my aptitude for evaluating complex problems and reviewing related information to develop viable solutions would be of great use to your organization. i welcome more discussion about how my skills can help in meeting the goals and objective of your organization. until then, should you have any additional questions feel free to contact me at your convenience.

 

sincerely,

 

 

 

 

yyyyyy x. yyyyyy

enclosure

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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