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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx

Customer Support Specialist / Management / Airline Travel Coordination

Communication Dynamics ~ Organizational Efficiency ~ Client Relations / Retention

Results-driven Professional eager to offer cross-functional leadership, management, and communications talents toward supporting an employer in achieving key performance objectives.  Particularly astute at developing and cultivating key coalitions and relationships within the workplace. 

Key Transferable Skill Sets


Customer Service • Leadership Principles • Retention and Loyalty Focused • Conflict Management Strategies

Collaborative Team Member • Efficiency Strategies • Proactive Problem Solving

Data Gathering and Analysis • Time Management Effectiveness

Qualifications Profile


         Utilize extensive knowledge of customer service protocols to develop specialized loyalty and retention programs.

         Effectively lead top-performing teams in concerted efforts to maximize organizational productivity.

         Excel in defining and implementing policies and systems that boost productivity, efficiency and quality of operations.

         Proven ability to adapt and develop necessary skills to diverse organization needs.

         Technology savvy and proficient in numerous software applications and platforms.

Transferable Competencies


         Strong analytical background with the ability to work independently on multiple projects with specialized experience in information management, effective customer service methodologies, conflict management and effective communication techniques, research and data analysis, and strategic planning.

         Consistently focus on ensuring development of high-standard office administration protocols. 

         Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.

         Capable of in-depth research and data analysis with the purpose of improving customer edification and comprehension of different products and services.

         Enhance operational efficiencies by effectively delivering new-hire training in broad range of skills.

Professional Summary

Corporate Travel Consultant

Oakland Athletics Baseball Company                                                                                                                       1993 C Present


Leisure Agent / Corporate Agent / Tour Escort

Travel Merchants West/In Transit Travel                                                                                                                         1983-1992


Cocktail Waitress

King s X                                                                                                                                                                                               1987-1994



Casa Maria                                                                                                                                                                                           1981-1986



- Coursework C Travel and Tourism                                                                                                                Chabot Junior College



Yyyyyy x. yyyyyy


Customer Service / Travel Coordination

Communication / Efficiency Best Practices / Client Retention Strategies







Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer years of progressive advancement in key roles as a Travel Consultant and Coordination Specialist.

 I am skilled at providing expertise regarding comprehensive tasks including conducting client needs analyses, customer retention protocols, client support and a strong background in numerous aspects of human capital development.  I am astute at developing streamlined processes that will increase operational productivity and reduce the occurrence of costly errors. 

            I am an exceptionally hard worker and my peers consider me a strong team player.  My enthusiasm comes from working directly with clients and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.


Yyyyyy x. yyyyyy



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