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Yyyyyy x. yyyyyy
abc@xyz.com
Country of Citizenship: United States
Veteran s Preference: 10 points
Highest Clearance Level: Top Secret (while on Active Duty)
Vacancy Announcement: 08-471-JK
Position: Patient Services Assistant
Core Competencies
Certified Nursing Assistant; Patient Relations; Patient Assessment; Medical Terminology; Reception; Customer Service; Appointment Scheduling; Data Entry; Documentation; Files/Records Management; Medical Benefits Eligibility Assessment; Communications; Interpersonal Relations; Leadership; Management; Administrative Operations; Clerical; Project Management; Program Administration; Written Communications/Correspondence; Supervision; Training and Development; Team Building; Computer Technology; Systems Administration; Help-Desk Support; Problem Solving; Detail-Orientation; Quality Assurance; Policies and Procedures Compliance
Professional
Experience
12/2007 - 09/2008
Self-Employed
Ocala, Florida
Certified Nursing Assistant
Hours Weekly: Varied/Full-Time
Salary: $$$
Supervisor: N/A-Self Employed
Demonstrated strong nursing skills, medical knowledge and patient relation abilities in providing quality 24/7 health care for elderly patient. Efficiently planned and coordinated medical appointments and provided safe transport. Proactively collaborated with Hospice to optimize level of care; effectively monitored and reported on patient progress, status and changes in health. Facilitated therapeutic/palliative care plans. Proficiently assisted client with activities of daily living (ADLs) as well as home maintenance in support of patient health and safety.
07/2007 - 01/2008
Devon Self Storage
Ocala, Florida
Property Manager
Hours Per Week: 40
Salary: $20K/annual
Supervisor: Lacy Smith; Phonexxx-xxx-xxxx; May Contact
Demonstrated sharp business acumen in collaboratively managing an 800-unit self-storage facility. Successfully sold moving supplies to drive revenue growth. Oversaw administrative functions ranging from managing incoming phone communications and greeting clients to accurately preparing cash deposits.
Page 1 of 3
Brenda Roberson Page 2 of 3
02/2005-06/2007
Motel 6
Charlotte, North Carolina
Assistant Manager
Hours Per Week: 40
Salary: $10/hr
Supervisor: Idella King; Phone: 704-529-1020; May Contact
Contributed strong leadership qualities toward supervising a 9-member team of front desk agents, maintenance technicians and housekeeping staff, with a strong focus on hospitality and quality service. Entrusted with managing cash and preparing deposits. Oversaw guest registration, room assignment and services. Efficiently managed incoming and outgoing mail.
08/2004-02/2005
Boston Market
Shift Manager
Hours Per Week: 40
Salary: $8.00/hr
Supervisor: Anthony LaPaglia; Phone: 704-543-0782; May Contact
Led a top-performing team of 5 kitchen and front staff to maximize productivity, quality and customer servicing for busy fast-food restaurant. Consistently ensured critical compliance with operational guidelines, company policies and Federal/State/Local health/sanitation/safety regulatory standards. Applied strong problem solving skills toward effectively responding to and resolving escalated customer issues to maintain brand loyalty. Conducted comprehensive daily inventories. Efficiently and accurately prepared nightly cash deposits.
2002-2003
Target Corporation
Supervisor
Hours Per Week: 40
Salary: $8.00/hr
Supervisor: Robert Williams; Phone: 704-845-0948; May Contact
Oversaw stockroom operations, effectively organizing per company policy to maximize efficiency. Monitored sales floor to ensure timely replenishment of merchandise. Took the initiative to be available on unscheduled days, demonstrating loyalty and reliability as a valuable team player.
2000-2002
Northrop Grumman
Korea
System Administrator
Hours Per Week: 40
Salary: $30K/annual
Supervisor: N/A
Contributed technology
expertise toward providing responsive software support of secure message and
routing terminals (SMART), including software upgrades, files administration,
operations and task support, and key services monitoring. Facilitated
operations personnel training initiatives to maximize user efficiency and
productivity. Applied sharp analytical and troubleshooting skills toward
isolating and resolving problems and provided hardware/software support for
U.S. Air Force Korea users at server site. Exhibited high level of
professional enthusiasm and motivation in providing off-duty assistance, often
in early morning hours after completing full workday.
Brenda Roberson Page 3 of 3
1992-2000
United States Army
Section Manager, Special Information Communications Center-Yongsan, Korea; 1997-2000
Maintained Top Secret Security Clearance throughout military career.
Demonstrated exceptional leadership in successfully directing team of 15 telecommunication center personnel vital to delivering 24/7/365 technical support of general and defense special security communications. Facilitated 30K highly secure messages quarterly with no violations.
Small Group Leader-Ft. Gordon, GA; 1994-1996
Spearheaded supervisory and communication skills training and evaluation of 75
employees, playing an integral role in building top-performing tem
members. Relied upon to ensure compliance with employment regulatory
standards as Equal Opportunity Advisor .
Operations Supervisor-Belgium; 1993-1994
Actively collaborated with supervisory team in steering section activities,
including working with Training Supervisor in efficiently planning, scheduling
and coordinating training initiatives for 205 staff. Effectively
facilitated directives and policies in accordance with
standards/guidelines. Proficiently drafted and produced quality correspondence/written
communications.
Training Supervisor; 1992-1993
Oversaw international civilian and military training program, with responsibilities ranging from arranging travel and accommodations and preparing/processing related requests to clearly defining existing and forecasted requirements through active coordination with section supervisors and headquarter training supervisors.
Education
College/University:
School: Central Florida Community College
Degree: Certificate
Major: Certified Nursing Assistant
Earned: 2009
GPA: 4.0/4.0 scale
School: Hillsborough Community College
Degree: Associate of Arts
Earned: 1976
GPA: 3.0/4.0 scale
Credits: 90 Quarter Hours
Credentials/Licensures
Certified Nursing Assistant, State of Florida; September 2008
Specialized Training/Professional Development
Multiple Workshops, United States Army
Brenda Roberson
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Country of Citizenship: United States
Veteran s Preference: 10 points
Highest Clearance Level: Top Secret (while on Active Duty)
Vacancy Announcement: 08-471-JK
Position: Patient Services Assistant
KSA RESPONSES
1. Telephone, oral and written communication skills which enable incumbent to offer excellent service to a diverse population of patients who may be in poor health, frustrated and prone to upset.
As a Certified Nursing Assistant with
recent experience in delivering direct health care to patients representing a
broad scope of populations and medical issues, I have developed advanced
skills in facilitating effective patient communications. I am relied on
to apply my communication skills toward clearly identifying and effectively addressing
their health care requirements, planning and delivering care plans and coordinating/facilitating
activities of daily living (ADLs). I also serve as their liaison in
arranging medical appointments, collaborating with Hospice and advising their
primary care providers of status and changes in health.
Additionally, my knowledge of medicine and related terminology allows me
to translate complex medical information in laymen terms, providing them with
information they can clearly understand. As a CNA, I also am responsible for
maintaining detailed documentation/records, requiring solid writing skills.
I believe you will also find that my prior background both in customer-focused, service-oriented industries as well as during my military career, has equipped me with and demanded that I apply dynamic communication skills toward generating results. For example, from 1997-2000 I served as a US Army Section Manager in charge of Special Information Communications Center, where I was not only responsible for managing a 15-member communications team, but personally accountable for managing high-security communications; I successfully facilitated 30K messages quarterly at 100% quality/accuracy. During my military career, I was also responsible for delivering employee training in areas including effective communications.
Brenda Roberson
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Country of Citizenship: United States
Veteran s Preference: 10 points
Highest Clearance Level: Top Secret (while on Active Duty)
Vacancy Announcement: 08-471-JK
Position: Patient Services Assistant
KSA RESPONSES
2. Ability to work independently with little direct supervision and as a team player.
Through much of my career I have worked in a self-managed environment. For instance, as a Contract Certified Nursing Assistant, I have been fully responsible for planning, coordinating and managing client health care and related daily activity services. I possess exceptional prioritization, strategic planning, organization, and time-management skills vital to maximizing productivity and efficiency in independent settings.
Prior to launching my medical career, I consistently held supervisory positions in retail, food service/restaurant and hospitality/motel industries as well as during my time with the U.S. Army, again requiring the ability to thrive in minimally supervised environments. In particular, I was entrusted with using sound judgment and decisive decisionmaking skills in facilitating critical operations supporting military missions.
With my supervisory experience, I have also demonstrated dynamic team building and collaborative teamwork skills. I successfully trained and supervised hundreds of personnel during my military career, consistently creating a motivating, team-focused work environment instrumental to optimizing productivity and morale. I also closely worked with and supported supervisors and senior personnel in developing and implementing programs, processes, plans, and objectives, illustrating the ability to contribute as an enthusiastic team member.
Brenda Roberson
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Country of Citizenship: United States
Veteran s Preference: 10 points
Highest Clearance Level: Top Secret (while on Active Duty)
Vacancy Announcement: 08-471-JK
Position: Patient Services Assistant
KSA RESPONSES
3. Skill in accomplishing a wide-range of computer tasks, including accurate
data entry and retrieval for various recurring reports, within an integrated
hospital-wide computer system.
I offer a wide range of technology skills, and in fact, served as System Administrator with Northrop Grumman-Korea for multiple years, where I was responsible for managing complex software support of secure message and routing terminals. In this capacity, I handled software upgrades, administered files and performed related operational functions.
Combining my technical knowledge with my strong communication skills, I also provided quality user training in varied technology applications, effectively articulating complex technical information to boost user efficiency and productivity. I possess strong analytical and problem solving skills, and have provided hardware/software support for the U.S. Air Force-Korea users at server site. Similarly, my advanced technology skills were crucial in my position as Section Manager with the Special Communications Center.
While perhaps not directly related to hospital/healthcare technologies/systems, I believe that my unique blend of experience both in advanced technologies and as a health care provider provides me with the knowledge and skills vital to excelling in a Patient Services capacity.
Yyyyyy x. yyyyyy
abc@xyz.com
Country of Citizenship: United States
Veteran s Preference: 10 points
Highest Clearance Level: Top Secret (while on Active Duty)
Vacancy Announcement: 08-471-JK
Position: Patient Services Assistant
KSA RESPONSES
4. Ability to initiate and finalize various correspondences.
Compiling, drafting and producing quality professional communication materials has frequently been a part of my administrative responsibilities. I have successfully created everything from correspondence and inventory reports to technical documentation and training materials, steering projects from start-up through completion. Within the medical/healthcare industry, I have been responsible for maintaining detailed patient records/information.
I am able to conduct comprehensive
research and conduct critical analysis of information to generate data required
to support development of quality materials. Additionally, I am able to
compose narrative communications as well as statistical documents and possess
the attention to detail and knowledge of language required to ensure quality of
end products.
Yyyyyy x. yyyyyy
abc@xyz.com
Country of Citizenship: United States
Veteran s Preference: 10 points
Highest Clearance Level: Top Secret (while on Active Duty)
Vacancy Announcement: 08-471-JK
Position: Patient Services Assistant
KSA RESPONSES
Knowledge of medical terminology.
I offer practical experience as well as an academic background in medical
terminology as a Certified Nursing Assistant. To earn my credentialing, I
successfully completed a 6-week course that included instruction in medical
terminology and passed the Florida State Licensing requirements.
Additionally, I have acquired medical terminology knowledge through CPR and First
Aid certifications.
As a professional CNA, I have routinely applied medical terminology toward
interfacing
with physicians and Hospice staff on a weekly basis in support of delivering quality 24/7 care of an elderly client.
To enhance my knowledge, I have taken the initiative to enroll in an online medical terminology course, with completion in progress.
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